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GoKeyless Reviews Summary
GoKeyless generally enjoys a strong reputation for its exceptional customer service, with numerous customers praising the responsiveness and expertise of their staff. Many reviews highlight the company's ability to provide tailored solutions and prompt assistance, contributing to high levels of customer satisfaction. However, there are notable concerns regarding service delays, issues with product returns, and instances of inadequate support for complex installations. Despite these challenges, the overall sentiment leans positive, indicating that while there are areas for improvement, many customers appreciate the quality of products and the dedication of the service team.
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Worked with Craig after finding the site easily thru Google search. Craig tolerated my many questions and always answered the phone. Excellent customer service and product knowledge. I'm anxious to receive the product and see how it works.
Trying to choose between several gate locks. Craig was very helpful and prompt.
I would highly recommend these guys.
When a part was missing, I called and had the part in my hands the next day. They really focus on customer service and I appreciate that.
Great service. They responded to all my questions helping me pick the right system for me. Thank You!
In setting quote for project chris took the extra mile by testing the existing cards and the new corporate cards to see that they would work on the access system. This helped me immensely un procurring the job. Thanks gor the added help.
Wayne
I ordered the wrong item and was given a RMA No. To return the item. I returned the item with the RMA on the address label, as required, but never received my refund. As a result of their lack of response, I can not recommend Gokeyless.com.
It was easy to find the lock I was looking for. Ordering was easy and the shipping was fast.
Excellent customer service. I called three other sites and stores who were not aware of the device we needed on our rental building. Craig found the items, took time to answer many questions, and helped make it possible to delay the order until door was ordered in spring.
Very fast and informative. Representative had the answers for each of my questions; took the time to educate me, and processed my order quickly.
We had a little difficulty with the site... However, when we dialed the 1-800 number and was assisted immediately. Great people, quick service, very knowledgeable CSR.
Thank you for resolving our needs for locks.
Ordered product in the morning and it shipped within a few hours.
I was in the market for some trigger locks for my guns to act and a second measure of security as I already keep them in a gun safe. However I occasionally will leave the safe unlocked. My children are grown and know to respect firearms so that is not a major concern. I wanted a trigger lock that employed a combination to open it as opposed to a key. I didn't want to keep up with that many keys so I took to Google and found gokeyless.com. I read about their locks and then continued to search other manufacturers. After checking out about everyone out there, I came back to gokeyless.com and placed my order. The process was very simple and their website was informative and well designed and their prices were equal to or less than everyone else. I received my order promptly and the locks turned out to be exactly what I had in mind. I will definitely be doing business with gokeyless.com again in the near future.
GOOD EXCEPT ONE ITEM THAT HE COULDN'T ANSWER. I HAVE AN AL-IR 1 INFRARED PRINTER. I CANNOT FIND PAPER FOR IT. 2 1/2 WIDE YES BUT STANDARD ROLL IS TO LARGE, END PIECE WILL NOT CLOSE. I ASK YOUR CUSTOMER SERVICE REP, HE COULD NOT GET THEM. AS IT STANDS NOW, I BUY STANDARD ROLL AND THROW AWAY HALF THE ROLL SO IT WILL FIT IN READER, NOT GOOD...
Great product, instant shipping. Very pleased with transaction.
Efficient website and very easy to navigate. Very fast email confirmation of order.
I had placed an order nearly 3 years ago for work and wanted to repeat that order. Jason located the order, quoted the price and the order shipped before the day was over. Paperwork arrived in my mailbox and I was done! Fast, easy, courteous. What more could I ask for?
Started by using the chat feature to ask questions. The rep suggested he call me and discuss our best solution. Very professional and attentive. The item shipped quickly and works great. Will defiantly be a returning customer.
M. Lewis
Great customer service. I had to contact customer service to discuss one of their products. They were very helpful and nice.
Once I placed an order I got several emails with tracking invoice information. Very helpful!
GoKeyless claims to be an unbiased authority on all keyless locks. However they only recommend the small percentage of Keyless Locks they have a business relationship with-- and are DEFINITELY NOT an unbiased source for info. EVERYONE is biased and has their favorite, including me. Patented and shipping since 2008, the REMOTIZER has been and still is the most cost effective Keyless Entry System -or- "Smart Lock" for your front door. Check out the following guide on "Remote Control Deadbolts" and "Smart Locks":
http://www.ebay.com/gds/REMOTIZER-Remote-Control-Deadbolt-Smart-Lock-/**************/g.html
We bought two dual sided keypad deadbolts. We liked the fact that the items were mechanical (requiring no batteries). We hadn't considered that the keypads are not lighted. This might not be too problematic once you are familiar with the code you set. You can feel the buttons you'll need to push in the dark. Otherwise you'll need to leave a porch light on (which for us means 16 walkway lights also). The deadbolts are high quality Japanese made but the instructions remind me of old "made in Japan" poorly translated text. They are confusing. The only other problem arises when you purchase the "EZ Mount" which costs $20 more. The "EZ Mount" prevents you from having to drill another hole in the door to connect the inside keypad to the outside keypad. The escutcheons that are parts of the "EZ Mount" are black. In our case all the hardware on the door is bright brass. The black escutcheons are ugly. These should match the chosen finish. The bright brass keyed deadbolt we replaced had matching escutcheons.
From the business
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bill H,
We are sorry for the issues you had with returning a product. At GoKeyless, we strive for customer satisfaction. Please let us know if your return has not been handled and we will make sure this issue is resolved. Thank you again for shopping at GoKeyless.com and sharing your concerns.