I ordered a simplex 900 series lock from GoKeyless. I ordered the wrong lock and it was absolutely my fault. I went through the exchange process was able to fix my error and get the correct lock. Their customer service was exemplary. The help provided by their staff assisted me in fixing the issue and getting the correct lock sent to me. The way they assisted me is the reason I highly recommend this company. A lot of companies sell locks but when there is a problem, it is the way they respond that will keep you as a customer. This company will keep me as a customer for life.
I ordered 70+ locks with Mike Walker, and he is great to work with. He is very friendly and knowledgeable about locks and the business of selling them. He was always quick to respond to my questions, and helped make my order easy and simple.
I have had great experience with the Go-Keyless support folks. They can solve the problems and they have great communication, if I leave a message someone calls back in a timely manner and they are great with email as well.
Everything was going well, I was even given a 5% discount code, When I tried to apply the discount code it didn't work. I spoke with the online operator, they said to process payment anyway and that they would catch the error and fix it... it didn't get fixed.
Rebecca was eager to assist me. She was very knowledgeable. She was very professional. This company cares for it's customers. Would recommend them to anyone who is looking for a secure key less locking system.
I have had multiple issues with my lock in the last year since I have bought it. The problem with their customer service is that they are not readily available. You always have to leave a message. I own a rental property and need someone to answer the phone while I am at the property. It does me no good for them to return the call if I am not at the location when they call back. They are also only available week days 9-5 and not on weekends. Many of the products they sell are not their products. They resell behome247 products. I have been waiting for a fix for a software issue for 2 weeks and still no resolution.
I had the best customer service with GoKeyless while seeking help with a lock system for my business. Don Kleiner was so helpful, attentive, and made sure I found the right fit for my office. Thank you Don!
I ordered 2 Simplex 900 dead bolt locks to install on our ski school entry doors. The locks were easy to recode from the factory setting to our own combination. These locks replace two other Simplex 900 locks that have with stood approximately 25-30+ years of continual use and mountain environment. We have been extremely happy with the simplicity of use and the durability of these locks.
I have dealt with Craig Grisez every time that I order keyless entries. Craig and the GoKeyless staff are outstanding to work with. That make everything very simple and are SUPER fast in sending a confirmation email, emailing receipts and they ship it out usually within 24 hours. They are awesome!
I would like to take a minute to tell you how incredible my Gokeyless lock repair session went with Skip. He has great communication skills, as well as his technical skills. Together, working remotely, he/we were able to fix my lock data base/ profile and also I learned several new uses for my lock system. I believe that, as in the past, I have had quality help from Gokeyless lock tech support and now I can add Skip Graham to my list of very helpful and knowledgeable people at Gokeyless. I use the trilogy lock system. Thank you Skip Graham and Gokeyless for the fine job you are doing in selling and supporting this product, and other products I am sure.
Lee Scarborough
President RCRPC
Overview
GoKeyless has a rating of 4.3 stars from 481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Miamisburg, OH
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Business History
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members