Overview
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
It was quite helpful! I had struggled to get a ticket for a whole night, but the next morning I found this site and it was the best. So easy and swift!
It was very helpful and good service and will consider it again to use this site for booking in future
Love the UX on this site. Very clear and easy to see all the relevant info
It was a quick and easy to book my tickets with GoToGate with price as it was displayed, fast transaction, fast confirmation email with details, I also received transaction receipt.
This process was super easy and fast. All relevant information and guidance were given which made the experience one I could recommend
Website is simple and easy to manage. All info are received immediately and not hard to understand.
To much $#*! to click on. Make it simpler. I had to check no on 1 billion things because this stupid $#*!ing website sucks $#*!
FRAUD - GO TO GATE IS FRAUD!
This is a fraud company, total scam! Don't ever book your air travel or any travel with them. They scam you out of your money. They cancelled my ticket on their own without asking me and no refund was provided, when I just asked them if a travel on different date was possible due to family emergency. DO NOT USE THIS SITE TO BOOK ANYTHING!
Very user-friendly interface and good website. I like buying tickets with your help.
Easy process and great experience every time I book with gotogate!
This website will nickel & dime you for everything under the sun!
Please refund my handling fee as well, I booked and cancelled ticket within 5 hours not even 24 hrs, 1035-930-321, that's my order number please refund my complete booking cost, if not I don't think this is ethical, I booked and cancelled in 5 hours
Easy, practical flight reservation. Great to catch flight locally and have search engine find affordable flight combinations.
I had a booking on gotogate from beirut to vilnius, turkish airline cancelled my booking of 850$ because of war situation, so i asked gotogate for a refund, they said they cannot refund my money, until the turkish airline refund them, so its reallt sad that a famous website like gotogate, cant refund his loyal customers, and when i was chatting with them asking for headquarters location they refused to give me, also notice that customer service they are not allowed to give you their full names each time you ask for it
Website lost my data once in the process. Cheapest tickets!
I flew using Go to Gate previously and had a great experience. Looking forward to the next same experience.
I was feeling really insecure and anxious about my trip, but your representative helped calm me down by explaining everything clearly. By the end of the call, I felt much happier and relieved because we were able to resolve my issue. Now, I can look forward to having a great trip. Thank you so much for everything!
Booked a flight, paid for it (processed via PayPal), then received an email stating a technical error with the booking and that I'll be refunded in 3-5 days.
Get flight tickets for 4 passenger the system was easy but long it means to many steps trying to sale me extra
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- Miami, FL, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members