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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Good and quick booking. Waiting for flight and see how it works.
Good way to find flights at the best price or according to our preferences, I really liked that even for several people the price was displayed individually. I recommend
The price went up within minutes of purchasing. Feels very wrong.
Excelente servicio. Creo que deberían tener personal bilingue para español y otros idiomas, aparte del inglés.
I hate Affirm they lie they say no interest but then want to charge you
Good set up to navigate for booking and payment! It was also in English.
Convenient times and easy reservations. Would definitely recommend to use.
BUENA PAGINA, ME GUSTO QUE ES RAPIDO EL PROCESO DE COMPRA AUNQUE SENCILLA Y NO DEJA SELECCIONAR ASIENTOS NI AGREGAR MALETA, O AL MENOS NO SUPE COMO, PERO SI VOLVERIA A COMPRAR CON USTEDES GRACIAS
My only compliant is not listing the seat spec for the flight.
I was here buying a ticket to fly to Barcelona. Thanks for your support
Horrible experience with the app updating its prices and customer service not helping in any way, could not get a booking secured no matter how many times I started over for 4 to 5 hours
Answer: Yes they are scammers operating from unknown destination No phone number and no e-mail correspondence Criminals that stole my $1800 with no apology
Answer: Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence.
Answer: Passengers' money is too little, who cares. Even if you were cheated, as an individual passengers, you won't shake the whole tree. They want your money, nothing else, like a pirate or thief.
Answer: They grabbed the credit card from passengers, of course, they will take as much money as possible from your bank account. The break the policy from the US department of transportation, but they don't care, they want your money. The best thing is not to purchase ticket from their website. Stay away! https://www.going.com/guides/refund-for-fare-drop