Grailed

The worst customer service I've ever encountered. I was sold a pair of very expensive sunglasses listed as 'perfect condition'. They are cracked, chipped, damaged, and scuffed. The serial number certificate does not match the serial number on the frames. Grailed customer support responded to my email and detailed photos and told me to 'sell them to someone else on Grailed'. Truly appalling and disgusting business practices. Their 'buyer protection' is a complete lie. There is no phone support of any kind. DO NOT USE GRAILED.COM. THEY ONLY CARE ABOUT THEIR BOTTOMLINE AND YOU WILL RECEIVE ZERO SUPPORT IF THERE IS ANY ISSUE WITH YOUR PURCHASE. THIS IS THE WORST CUSTOMER SUPPORT I HAVE EVER DEALT WITH. AVOID GRAILED LIKE THE PLAGUE. THEY WILL NOT OFFER YOU ANY SUPPORT OF ANY KIND AND PUT PROFITS BEFORE THEIR CUSTOMERS.

I downloaded Grailed. I list 2 items then I get a message from www.Grailed.com stating that one of the items I posted so I clicked and they ask for your credit card to receive your funds but the weirdest thing was them asking how much on my card. I didn't go on but how in the hell Grailed allowed something like this to happen and on top of everything I spoke with several agents and they all made it like it's not their fault. It's my fault for putting my information in a link that is from them. The worst seller app I've created ever. The others don't even allow something like that to happen to anyone on their app. Grailed does a horrible job of protecting people and people information. Do not download the app. The picture I shared is my proof Beware!

Garbage customer service, banned both my and my partners' accounts one year apart, unable to give any reason why, other than "they pride themselves about the community" and "no follow up comment will be supplied". I've bought and sold a few items with absolutely no issues whatsoever. This is truly a garbage platform that is extremely unstable.

Grailed is full of scamers, half the time you buy a pair of shoes or product they never ship, they dont help you with the refund process and your basically hung out to dry. Just stick with GOAT or StockX, its safe and the premium you pay means you get authentic shoes and no headache. This site sucks.

I purchased 2 jackets from a seller and he asked me to send a copy of my id and credit card. Then after the seller saying the items ar new, after making purchase, he tells me its used. Scumbag and scam seller forsure. Thats not normal! Prone to identity theft. Do not use grailed whatsoever! The platform customer service is the worst too

I have sold for over ten years and these guys are starting to steal sellers money it's a collapsing business and they are going to file bankruptcy I can tell how can they survive look up how many people they employ it's around 50

Worst sellers and worst customer service, Grailed/PayPal "protection" doesnt mean literally anything. If you encounter any scam you will be forced to deal directly with your bank at risk of being banned. Least responsive sellers on any resale platform online, compared to vestiaire, ebay, depop etc Grailed seems to enable and encourage scam sellers and will do nothing to support you if you encounter an issue.

Received an item with holes in it! They've ignored me for weeks. Buyer's please beware! This company couldn't care less, they are a complete joke. There's a reason for such low ratings and other horrible reviews. This company is HORRIBLE! NO RESPONSE. NO ONE TO REACH OUT TO.

Spend your hard earned dollars with StockX. Grailed is a bunch of crooks. Shipped a $300 hat in an envelope! They lie, customer service does not exist. They will block you from communicating with them. Worst purchasing experience I've ever had.

Bad service, even as an honest seller, you don't help, the account is frozen without reason and strong evidence, no reply to emails for more than a month, they really have a bad application

I have been selling on Grailed for 4 years. I also sell on Poshmark, Ebay and a few other niche sites. Grailed by far has the highest percentage of scammers and in general caters to bottom feeders. Additionally Grailed as a company cannot seem to find a balance between serving buyers' needs versus sellers and are constantly putting into place "fixes" that balance way too far to one side and in effect creating new problems. Their customer service has also declined badly in the last year. They used to have thoughtful replies and you got the sense they were actually reading your concerns and now it seems most replies are lazy copy-and-paste jobs. I used to have a few hundred items on Grailed and now I am slowly winding down my business on the site.

If you're looking for psychotic sellers, abused goods that rarely match the claimed condition, a company that won't even allow sellers to simply issue a refund, customer service so ignorant they ask for screenshots when your claim begins from the purchased item? Look no further.

If you're into a "customer service" team that tells you to call PayPal at best, and losing more money on awful sellers than you would have spent buying new at full retail? This is your spot.

Grailed is a bad joke and buyers are the punchline.

This use to be a good site to sell on but they've changed a lot and now it's a pain in the $#*! getting your account set up. My account that I've had since 2018 with nothing but 5 star reviews has been frozen because I emailed them giving my opinion of the new system lol

Grailed.com withdraw from my debit card $19.06 repeated 63 times before I called the bank to stop the transaction. Of course, I did not buy anything from them. This company is a thief and scammer, don't even give any of your information.

Purchased item from overseas to be delivered. Item was sent to old address instead of current one. After back and forth communication with Grailed, they insisted I input my old address for delivery. Told them numerous times I did not. They are not refunding my money.

I bought a jacket, received a confirmation, paid through PayPal. The seller then notifies me he has canceled the transaction because he needs more money for the item. Grailed does nothing about this illegal breach of a binding agreement of purchase and sale. Avoid Grailed. Totally sleazy company.