Grailed

The site has no human contact number. The sellers don't respond at all. Ordered a jersey a month before an autograph signing. I purchased from customer in New York state where I live. After two weeks and the item hadn't shipped I messaged the seller if not going to ship the item by a certain date cancel the order. No response from the seller after 3 weeks tried to call Grailed no number to call. Used contact information to cancel the order no response again. A month after the autograph signing had happened the seller sent it. I got billed full price for item I will probably never open thanks again dirtbags!

As a seller been selling in this app for more than three years with more than 1500 sells and 8.5 stars reviews as a seller I had worst customer service experiences there is a guy name Michael he is one of the team members every time I have an issue with either the app or sale and Michael is the one taking care of the problem dude will just straight up ignore emails and never respond back as a customer service that is just horrible. My account has been shadow banned for almost two years now I've been accused for violating code of misconduct I emailed them that this must be incorrect cause my page was clean and they should investigate and never had them back and the guy who was taking care of my situation was Michael he just straight up never followed back I deadass kept emailing for almost a year straight and never received any response I ended giving up because I was afraid I was gonna end up getting banned. But this is just terrible.

Don't use it it's not safe full of scammers
I keep getting requests saying they paid with link to click on it and it take you to page to fill your bank details and asking for your bank balance

This is the worst reselling app you could get. No only do they have you go through a ridiculous amount of image submission but apparently they have some fool sitting on the other end checking which tags you've uploaded or not of a sneaker image. Meaning if you selling used yeezes they want you to go inside the shoe and take every angel of the sown in label and yet they still manage to "authenticate" fakes all the time. ( read reviews and watch YouTube reviews as well) They also will remove your listings for no reason if you don't complete a draft within a few days so you ultimately wasting time AND to top it off the customer service they have is a pure joke, they hire people who can't properly respond to an email and it takes them weeks to send you a generic reply. Don't waste your time on this app, plenty of other great reselling apps with real customer care and real authentication processes.

Froze my account after I had the "audacity" to complain about a clearly and empirically poorly described and quite possibly tailored/altered garment.
Garment described as 52R... arrived as 54R. Sleeves 14cm shorter than sizing suggested.
Fortunately PayPal agreed with my argument.
Avoid Grailed at all costs.
Stick to Vestiaire...
Horrible, protracted, online shopping experience.

I purchase a pair of sneakers on this app with all this promise of money back guaranteed. They even advised me that the buyer was a fraud. Instead of them handling the case they send you to PayPal for a refund. I advise anybody selling or buying to NOT USE THIS SITE. They need to be exploit for how bad they are to paying customers.

I ordered a Anti Soical Social Club sweatshirt from the Grailed site for $131.00. The item was packed in a plastic bag making it hard to authenticate this sweatshirt. Once I got it and opened it up, it was clear it was fake. I contacted the company and let them know and included pictures. I got an email saying yes they did agree it was NOT authentic and then told me I had to go through Paypal to dispute the claim. The purchase did not go through Paypal it was from Grailed. They are a company that sells fakes and then uses a complicated system of hiding the purchase. I have a screen shot of the sale and it is clear it came through Grailed. I have the item and all the emails as backup for my case. I have not heard back from Grailed after over 5 to 6 emails. I have filed a case with the Better Business Bureau. It is upsetting that there are companies like this who take advantage of people, who are just trying to buy something they are happy to buy.

This company is not reputable. EBay figured out how to deal with disputes decades ago but this company does not have the ability. If there is a dispute you will get screwed. And scammers use this to screw you.

I sold an authentic designer branded item and the buyer immediately started crying foul and claiming it was fake. I offered a refund if the item was returned, but grailed.com returned the money before I received the item and I never got it back. I got scammed and the buyer probably resold my item after they got their money returned to them. They have all kinds of BS seller guarantees on their website but they are meaningless - how hard is it to hold the funds until the item is returned? This is a scammers paradise and the company will not help you out. DO NOT SELL HERE! If you are a scammer you have found your home - have at it!

I am in shock of GRAILED experts rule genuine items out and fake ones in! I am seriously wondering what kind of platform I gotten myself into …

The whole website is full of scam! Dont put your precious doh into their fake business

I made a account on Grailed, within the first month I bought two shirts, had an issue with the one shirt, the seller never send tracking ID and ghosted me, so I did a refund no big deal, I end up getting the shirt somehow and try and do the right thing and give the guy his money back, there was no obvious way to do this on the app so I just asked for his PayPal, immediately my account was frozen and I was told to email a "appeal team". Lexy from the appeal team took no time to look into my predicament or have any understanding for how I made my mistake, instead she permanently banned my account and false accused me of making that mistake repeatedly when in fact it was a simple mistake I made once that didn't need to be handled this way. Grailed's customer service department will not their customers as human beings and have any sympathy for them but instead will treat them as "just another account we don't need".

Just been to the strangest job interview I've ever had in my entire life. I was applying for a remote customer support job, or so I thought, since that's how the job offer was described.

First, they posted the job as a "New Balance" customer support job. It took me a while during the interview, which was done via WhatsApp, to realize that the job offer had nothing to do with that brand. The offer was in fact for "Grailed.com", a site that I've never hear of.

Next, no matter how hard I tried, they wouldn't tell me what the job was. Telling me that I had to create a training account online so that they could explain it to me. Something about sending requests to customers and also about inflating the ratting of the products. They always refused to explain what the job was exactly. They also systematically refused to explain how my payment was calculated. And they also said that I would be getting paid in USDT cryptocurrency. They also could never explain, how did they justify their offer of paying me $300 Euros a day for 60 minutes of work.

Since I couldn't get a straight answer to any of my questions, after a while I gave up.

This was the first time in my life applying to a job where they refuse to tell you what the job is.

I ordered a pair of corduroy pants for my son who communicated with the seller on length. The pants were way too short when they arrived so I gave a brief review regarding this fact and moved on. The seller contacted and asked me why I didn't give him all his stars in review. I explained why. He told me he was hurt. Few weeks later, Adam, from the Grailed team emailed me saying I was dishonest and inaccurate in my rating and decided to rate seller himself I guess and back to a perfect review. Interesting since he was not part of our original purchase or the communication afterwards when we discovered the pants were so short. This website should not be allowed to delete reviews of buyers. It is VERY misleading to the public who might choose to purchase from a particular seller based on the reviews of actual buyers. The shipment was timely, but the description and communication from seller and therefore the product was not as described, unless you want to wear capri corduroys (which no 16 year old boy does). I will never purchase another item from Grailed due the Grailed team, Adam, in particular, removing my personal review of my experience with their seller.

I purchased a pair of shoes listed a "great condition" and "no damage", but when they arrived, they were falling apart and had horrible spray glue repairs with over spray everywhere! The listing images were purposefully hiding the damages. When I attempted to return them, the "grailed team" told me I needed to work with paypal to resolve the issue and they would/could not do anything for me.

First, paypal was setup with grailed so the purchase was under a subscription, so I was charged twice. I was able to get the second charge resolved.
Second. I fought with the seller and pay pal for two months and would not pay for return shipping. They closed the case with no resolution for return shipping. I tried contacting grailed to get help multiple times per month with sometimes no response, other just saying "let us know what paypal says"

Grailed FINALLY got back to me 3 months later saying they would cover shipping, but "since paypal already closed the case, were not going to help you anymore. "

This company is not trust worthy and does not back up their customers and act as if they're not responsible for dishonest sales. Do not use this platform.