Grailed

AVOID LIKE THE PLAGUE. Purchased a pair of Givenchy sneakers but instead got women's underwear made in Romania. Complained to Grailed and they *banned me* because the UK tracking number on most of the pics did not match the US! Surprisingly, for a website that posts internationally, their incompetent and ignorant staff don't know that whenever a package arrives in another country it gets a local tracking number. In any case, I sent a photo of the US postage on the package and they still banned me. There is not a phone number you can call and it is different people replying to you so no one owns the complaint. Didn't get a refund so lost $320. NEVER AGAIN! GRAILED IS A SHAM!

Don't trust this website. They are not that "expert in fashion" as they claim to be. Stay away from GRAILED.
Customer service and moderators are a circus

Bought a tshirt from GRAILED. Seller put an ad saying worn just once but when tshirt arrived it was faded, had holes, stained. Appealed to GRAILED and they suggested to contact paypal. Paypal told to return the tshirt. After returning the tshirt paypal declined my claim saying seller messaged that he received a different tshirt(paypal n grailed believed him) don't know how and why. My money and tshirt both gone. Worst part of the story is GRAILED changes my review from 1 star to 4 star for the seller which i cannot edit now. GRAILED, PAYPAL and the SELLER all are the part of the conspiracy and i have lost my money. No buyer protection nothing

Caught a seller trying to sell me a shoe in "gently used" category and after a closer look and evidence present to Grailes and PayPal of stitches coming undone, scratches all over shoe the company refunded me of course but BANNED ME for fraud! How is that the case when they committed the fraudm they are a Joke and fraudulent company as displayed by the ratings here. Reporting them. STAY AWAY! BEWARE!

Grailed didn't do much to protect buyers. They claim to have Buyer Protection craps, yet do nothing! Never use Grailed! Bad bad bad app & company.

0 stars is merited, here. You should never used Grailed. Their customer service is nearly non existent. When you have specific issues, they send templated responses and it's extremely hard to resolve an issue. This is known from personal experience. I have been requesting to delete my account and no one wants to help me for 5 days. I have been emailing and emailing customer service. I tried to call their headquarters but to no avail. I tried to email their employees (yes, their employee emails are listed if you look) also to no avail. I want my information to no longer be in their database. They send me templated responses instructing me to download the app and delete my account that way. This means that I have to approve all the permissions that the app is requesting on my phone. Consequently, this means that Grailed can make even more money off me from selling my information to a third party once I download the app and allow these permissions. I'm not stupid. They refuse to help, now.

One friend told me that they took 11 months to refund him 1700$ for a pair of shoes that they inaccurately identified as authentic. If you like headaches and frustration and high selling fees. Grailed is right up your alley. I have spoke with many others and digital authentication is like 50% accurate. So, enjoy buying knock offs.

I bought something from grailed, a few days later, the card I used had a few small purchases at Nike and other places. They steal your card. Do not trust it.

Bought a pair of off white x Nike sneakers for $662. They were described "like new" but upon receiving them the condition was much worse. I attempted to file a "significantly not as described" claim with PayPal to get my money back but was denied. I also asked grailed for a legit check and never got one. I recently tried to repost the exact same sneakers in an attempt to at least recoup some of my money while being honest about the condition, and they were immediately taken down for being "inauthentic". If they're inauthentic, why was I allowed to buy them? And why was NOTHING done when I brought these problems to grailed last attention? I am now out nearly $700 and I don't know what to do. This has pretty much ruined my small reselling business. I am a 5 Star seller on grailed with 15 reviews, every single one 5 Stars. Until this issue is resolved I will go to every single outlet I can and let this be known. STAY AWAY FROM GRAILED. The site is infested with scammers, fakes and dishonest people and the "team" at grailed will do * literally nothing* to help you get a refund besides telling you to open a PayPal dispute. Don't be naive like I was, take your business somewhere legitimate. Grailed is certainly proving to me that they are not that.

Banned two times now and made two Seperate PayPal's to have an account. No reason no context no warnings. I hope they go under and another app takes over

I am writing to appeal the ban that has been placed on my account for alleged fraudulent activity. I would like to strongly deny any wrongdoing on my part and state that this ban is wrongful and unfair.

I understand that Grailed takes fraudulent activity very seriously and I fully support the efforts to maintain the integrity of the platform. However, I can assure you that I have never engaged in any fraudulent activity on Grailed, or any other platform for that matter.

I would like to request that you review my account and the transactions in question, and provide me with any evidence that led to the ban. I am more than willing to cooperate with any investigation that may be necessary, and I believe that my account activity will prove my innocence.

In conclusion, I would like to respectfully request that you remove the ban on my account and restore my access to the platform. I am a responsible user and I value the community on Grailed. I look forward to hearing from you soon and thank you for your time.

Grailed Name: ROOK

I been selling for years! Not one sale here and when i reached out for help as to how i can improve on their platform no one responded.

Hello when i search for jeans or sneakers I always use the settings so it only shows jeans in my sizes so after checking those 32-33-33 waist boxes i push show results and it shows me all the jeans that fit for should fit...why was one sellers size 36x34 on my results i don't know...but when asked for a refund I was refused...even after explaining im on permanent disability and only have $588 a month and he's not gnna refund me $35 for a pair of jeans that don't fit me. ITS NOT RIGHT! AND I WILL BE LEAVING MORE REVIEWS AND CONTACTING THE BETTER BUSINESS BUREAU!

Grailed customer services don't give a single $#*! about your opinion, they don't care about the problem and will do what they want. Even when they are wrong about something they are still better ;)

Do not buy on Grailed!
It is a clearing house for scammers.
Paid for but did not receive my merchandise.
Customer service links do not exist.

If you love getting ripped off and scammed, boy is this fraud website for you! They'll rip you off and then insult you. Good luck l!

Unfortunately, I ordered the wrong size of sweatshirt and tried to work with the guy to return it and get the right size. This is where he tried to scam me for more money. I paid $148 for the sweatshirt, he told me he would buy it back for $120. Then he would resale the same sweatshirt but now in the right size for $160. This guy tried to make $40 more dollars off me. I had no problem paying for the shipping to send it back, and the shipping to get my new sweatshirt. This is when I decided to give him a review of a one star and explained that this guy didn't try to work with me at all, but instead tried to get another $40 from me. Later that day, I went back in and noticed that my comment was gone and that he had changed it to 5 stars. I didn't know how he was able to change a review until I went back in and I realized that he is an administrator (which means he works for Grailed). That's when I realized that this site is a scam. We have been trying to get ahold of customer service to report him, but because he works from them we never receive a response. Don't fall for the 5 star review, they have the ability to change your review so it looks good on them. Stay away from this site!

I ordered a shirt from a Grailed seller (Datelines aka Riley Guza) and the shirt was received not as described (dirty, with holes, stink, and riddled with pet hair). I asked the seller for a refund, and he went crazy refusing to give one. He repeatedly insulted and tried to belittle me. When I threatened to report him, he offered different increments as a refund, and I kept refusing until he offered the full refund. Days went by and he started harassing me with ignorant comments again. When he saw that I wouldn't act ignorant with him, he tried to bate me by asking, "Are you black or something?". When I didn't respond to that question but did respond to how ignorant he was acting he said "I'll take that as a definite YES on being black. Super uneducated and you can't form a normal sentence." After telling Datelines that I would no longer communicate with him and I would be reporting him, he continued to go crazy like a mad man (I have all the proof). When I reported this to Manny (Agent at Grailed), submitted proof of everything Riley Guza said, they didn't do anything. When I asked them to have him removed from the site, they didn't do anything. I've emailed Manny multiple times and they didn't seem interested in Riley's racist remarks. After me telling Grailed multiple times that I would elevate this issue, they finally responded saying "Offensive behavior goes against the first rule of our Code of Conduct" yet they refused to cancel Riley's profile and take him off their platform where he (Datelines) capitalizes off minorities.

I bought a t shirt It came with holes smelled and too small never got my refund don't buy from Grailed all used clothes and it comes a month late

Don't' do business with these clowns or anyone without a real phone number. They won't be in business much longer.