Guest Reservations

I am currently staying at the homewood suites, just for one night. I get here, the guy charges 60$ over price? Gave us the wrong room when we reserved ocean side? And there is a dog across the hall left alone in the room barking non stop. The pull out couch had no sheets, broken lock on bathroom door. Absolutely ridiculously awful service and hotel, do not book here.

DO NOT BOOK THIS SITE.This website is very deceiving. I booked a stay in bayfronthotel cebu. Their website was listed as bayfronthotelcebu.guestreservation. So i thought i was in the actual hotel website. The overnight price listed was 2.6k pesos. Then when i booked it it became 3.9k. And if u dont click a certain arrow it wont disclose everything including the taxes. Then u also cant cancel it. So please do yourself a favour dont get scammed.

The manager was absolutely very accommodating to all our needs. There was 6 of us and the Manager and his staff worked very hard to get all our family in the same hotel. We appreciated all his help Jakim was awesome.

The resort was too long from pondicherry. It was located in Viluppuram district, to Pondicherry have travel appro 30-35 km to the white town.
The cleanliness and maintanence of the resort was not that great.
The furnitures and the condition of the gadgets were really pathetic.
Not worth the money.

Set up 3 nights at 875. They changed to 875 a night when I tried to cancel same day they charge 75% fee. Site is one name. Emails come from another. Total thieves. Month later still no part refund. Call the hotel directly and they are oblivious to this company business practices.

Booked a stay using this website and was charged and extra $131.00 for "taxes", cancelled within a half hour of booking the reservation and charged the full $382.00 when booking directly from the hotel was $232 including taxes. When calling customer support I was told "the supervisor is in a meeting, so I waited and no supervisor was available. Pretty sure it's a SCAM

Upon arrival we had to wait 1 hour past check in to even get our room we sat in lobby with 4 other families waiting. It just went downhill. Door locks were broken. Air conditioning didn't work. For the price of the room I expected better

I did click this site because they offer the most cheaper rate but this is just their way of robbing their customer because at the end of the transaction i was charge P3814. They have charge me for more than 60% of the original shown price. I will never recommend this site. It's giving us false information showing us cheap rates but you will be fooled at the end. I will never visit this site again. Beware!

There were only 2 towels and 1 wash cloth for 2 people in each of the rooms we were sent to. In each of these rooms, only 1 bed had a blanket and the other only sheets, which were stained and covered in mold on the bottom. Our first room was filthy and the TV didn't work so we were moved to a 2nd room, where the refrigerator didn't work and the 2nd room was also filthy. Stained sheets and all. The 3rd room was dirty but everything worked ok. In this room we found bedbugs and killed 2 roaches. Luckily we had not unloaded anything in the room and just left and asked for a refund. I wish giving negative stars was a "thing" because this hotel truly deserved it. Honestly this hotel should be shut down by the board of health immediately. Run as fast as you can away from this travesty they call a "hotel". The only positive experience was that the staff was friendly and tried to be super helpful but seemed to know ALL of the issues that (I'm sure) were continuously being made by all of the people staying there. On addition, there was a sign saying "no breakfast, only coffee" when their website clearly offered breakfast. Their website also said there was a pool and a hottub, but the pool was extremely dirty and the hottest was filled in with concrete. I am attaching photos of some of the issues, just so everyone knows that what I am saying is the truth. I truly felt bad for every person that was forced to stay there since the could not get a refund. Mind you, i paid $300 for this room for 2 nights through priceline, who luckily were willing to issue me a full refund. I am utterly disguisted!

Common washrooms are very dirty
Rude staff (specially front office lady manager)
Torn towels, shower gel not available in rooms bathroom
Intercoms doesn't work in rooms

This booking site is at best miss leading and has no morals, you need to be very careful as you place dates in for two nights but only gives you a cost for one night, when processing your credit card it takes double and you only know about it on the confirmation email. When talking with customer care there is no care or understanding of the they were happy to cancel and take 3/4 of the money or offer a measly $120 discount. Will never recommend or use this site again and will go out of my way to advise others of this despicable company taking advantage of hard working people.

Regards Chris Montgomery

A duplicate reservation was booked by mistake within 2 min of each other. It was caused by an internet glitch. The customer care team said they were working on getting it resolved but ultimately decided to bill me for two separate room reservations despite only needing one.

Completely horrible. The photos are what you get when you book a Superior Ocean View room (and pay for it). Check in was long and rather than being helpful were argumentative. If you are not an owner avoid this place as you will be treated like a second class guests. The best part is as you are walking away frustrated to have two of the front desk people laughing at you because they know there is nothing you can do about it.

Poor treatment by supervisors of employees, with derogatory words and arrogant treatment. When they are good workers and educated

Absolute delightful place to stay. Beautiful surroundings and gardens. Everthing was spotless and our beautiful room Rosemary was what you would expect from a high class B&B. Could not fault it. The evening meal on offer was well worth it. English breakfast was also nice, but would recommend their evening meals on menu. Met some local lads in bar, who were so friendly and welcoming. Big mention to Charles who made our stay so good, as front of house person he was the best, and also our waitress Faith. Thank you for sharing this beautiful retreat away from humdrum life *********

The Inn is historically quaint and beautiful. Conveniently located to many restaurants,
Shopping, golf courses, etc. Rooms are adequately sized, clean, beds are comfortable, your choice from the breakfast options are delivered to your room each morning, at your pre-set time. The pool, lakeside, is warm, inviting, and surrounded by the most beautifully kept flowers and shrubs. Chicanes Restaurant and Bar, inside the Inn, has delicious food, drinks, and quick service.
And last but not least, the entire Staff is professional, accommodating and very friendly. Sergio's attention to detail, and helpfulness, did not go unnoticed by our group of 16 lady golfers with Carts and Cocktails this past weekend.
Alyra is always professional, courteous, friendly, and accommodating to our needs, when working with her to set up our golf packages for Sebring.
Bottom line, you can't go wrong staying at Inn On The Lakes!

Lynda Davis

They took my money but for a fake reservation... then when I go at the hotel, they told me it was a scam and they have
Never worked with them

Beware of the lack luster staff here. The front lobby, bell hops, and staff at the tables were the worst! Missed our shuttle paid 80$ for a ride, no one cared. Got here and they didn't even have our reservation. I showed them I had online checked in even! Missed a whole day due to their errors- they didn't care!

First, you can get better rates by booking directly with the hotel. More significantly, they add additional charges beyond normal taxes and accommodations fees, which are hidden until you pay. This company is shameful.