I am still waiting for my refund. The order says it was cancelled but the money was not returned. There is no number to reach you at.
Skeptical from website as a first time buyer but when I tell you I was blown away! So so good amazing quality color and sizing. Fits perfectly
Poor, too late to return. I lost over $100 and have nothing. Wrong size wrong color sub standard material
The dress was absolutely gorgeous! I couldnt have asked for a better dress! If it flawlessly hugged every curve
Second time buying from Hebeos and not disappointed everything fits well and they sent the dress within three weeks.
Easy check out. I just hope the dress looks like the picture. It's for my daughter prom. Fingers crossed.
My dress was even more beautiful than I expected! Great quality. It shipped really quickly and everything was perfect.
Paid standard shipping, which equals Express or Overnight shipping, and dress arrived a full month after the order date.
Dress was very nice and better looking in person. Order came as promised, would definitely order from them again.
Great company, great quality products as well thank you for a quick delivery. I was pleased with the dress
Its ok, Im not satisfied with the dress. I was expecting a champagne color tulle with white lace decor
I got this dress for my sisters wedding very pleased especially for the price. She looks beautiful in it.
Everything was great when I got my order! Dress fits my daughter perfectly and she is happy!
Thank you!
NEVER ORDER FROM THIS COMPANY THEY WILL JUST STEAL YOUR MONEY JUST LIKE THEY DID MINE. I HAVE ORDERED MY DRESS OVER A MONTH AGO WITH GUARANTEED DELIVEREY DATE OF APRIL 20th AND ON APRIL 13th THEY CONTACTED ME SAYING THAT THEY WOULD SHIP IT OUT SOON. SINCE THEM I HAVE RECIVED NO CONTACT FROM THEM. ON APRIL 20th I REACHED OUT TO CONTACT THEM ABOUT THEIR FALSE DELIVERY CLAIMS AND HAVE HAD NO RESPONSE. UPON TRYING TO CANCEL THIS ORDER THEY MAKE IT VERY DIFFICULT TO CANCEL, SAYING TO REACH OUT TO CUSTOMER SERVICE TO CANCEL THE ORDER. THERE IS NO CUSTOMER SERVICE AT ALL. THEY HAVE STOLEN MY MONEY AND MAKE IT ALMOST IMPOSSIBLE TO GET IT BACK. THEY ARE BASED IN THE UK BUT ARE REALLY LOCATED IN ASIA. PLEASE STAY AWAY FROM THIS WEBSITE. THIS COMPANY SHOULD BE SHUT DOWN AND ITS STAFF PUT IN JAIL FOR WHAT THEY HAVE DONE. NEVER BUY FROM HERE AND LISTEN TO THEIR LIES.
I must say I was a little nervous at first because the price. When I received it I took it out the nice bag and was still nervous as hell but when I tried it! Babyyyy It fit me AMAZING! I'm in love!
My dress arrived o emailed them with in mins of getting it fresh out the pack the dress looks cheap it was cheap material and most importly looked NOTHING LIKE THE PICTURE it had a sheer material as the underline instead of polyester which means the dress had no stretch. I emailed them and BOOM 22 hours later still no response they used to reply within a couple of hours before o bought it. I also ordered a size 12 knowing that I would have to get it altered Im normally a size 8-10 but wanted it to fit so I ordered bigger to be safe the hips were way to small the bust was huge seemed like it was made for someone with a big stomach and skinny legs no offense. Im going to contact my bank I wouldnt order from here unless you check the reviews on the actual item to see what others have record complete rip off I ordered this dress for a wedding 200$ down the drain and another 200 spent at Macys for a REAL dress size 10 at that their measiments are off on the sight BEWAREEEE
I Purchased a dress for my daughter for her prom. I paid extra shipping to make sure we would have it in time in case of alterations needed when she got it. I preferred a standard size. I did not order it custom. We recieved the dress later than expected. When she tried on the dress the dress as it is very pretty it was not flattering on her. I emailed the company right away explaining that the dress was not what she expected. They asked for pictures. I sent pictures of her in the dress. Waited a while for a response. Followed the policy on the website. Sent email timely. Then they asked for her measurments stating that maybe its the size we ordered. I explained again thats it was nit the size we ordered and that it is nit a custom order. I did nit feel they need her measurements. They did not except that she just does nit like the dress on. Now I am stuck with a dress that will never be worn! If I thought that they would not honor a refund I would have never ordered from this company.
Make sure you love what you are ordering and make sure you are not expecting your money back if you dont care for the product.
I have never ever had an experience like this before. I am very dispointed and out $125.00 plus the extra for the shipping.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.
Hebeos has a rating of 3.3 stars from 5,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos most frequently mention beautiful dress, good quality and timely manner. Hebeos ranks 2nd among Wedding Dresses sites.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
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