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Hebeos

How would you rate Hebeos?
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Florida
1 review
0 helpful votes
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I never received my refund
February 22, 2022

I am still waiting for my refund. The order says it was cancelled but the money was not returned. There is no number to reach you at.

Date of experience: February 22, 2022
New York
1 review
2 helpful votes
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Amazing dress
May 10, 2021

Skeptical from website as a first time buyer but when I tell you I was blown away! So so good amazing quality color and sizing. Fits perfectly

Date of experience: May 10, 2021
Maryland
1 review
0 helpful votes
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Wasted my $$$
December 27, 2022
Updated review

Poor, too late to return. I lost over $100 and have nothing. Wrong size wrong color sub standard material

Date of experience: November 27, 2022
HEBEOS S. Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.


Excellent!
October 17, 2022
Previous review

Excellent!

Date of experience: October 17, 2022
GB
1 review
1 helpful vote
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Prom2018
May 31, 2018

The dress was absolutely gorgeous! I couldnt have asked for a better dress! If it flawlessly hugged every curve

Date of experience: May 31, 2018
Illinois
1 review
0 helpful votes
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Good quality
June 8, 2023

Second time buying from Hebeos and not disappointed everything fits well and they sent the dress within three weeks.

Date of experience: June 8, 2023
Virginia
1 review
0 helpful votes
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Pretty in Pink
March 16, 2023

Easy check out. I just hope the dress looks like the picture. It's for my daughter prom. Fingers crossed.

Date of experience: March 16, 2023
Minnesota
1 review
0 helpful votes
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Title
May 22, 2022

Color is different that expected. The dress fits nice but it's really long and the sleeves are too baggy.

Date of experience: April 22, 2022
California
1 review
0 helpful votes
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Awesome Dress
November 25, 2017

My dress was even more beautiful than I expected! Great quality. It shipped really quickly and everything was perfect.

Date of experience: November 25, 2017
Washington
1 review
0 helpful votes
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Shipping took a month!
April 8, 2022

Paid standard shipping, which equals Express or Overnight shipping, and dress arrived a full month after the order date.

Date of experience: April 8, 2022
Canada
1 review
1 helpful vote
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Review
June 7, 2023

The website is nice. Although it's not helpful that you can't see all the dress Color's or close ups.

Date of experience: May 8, 2023
Alabama
1 review
0 helpful votes
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Very nice dress
April 4, 2021

Dress was very nice and better looking in person. Order came as promised, would definitely order from them again.

Date of experience: April 4, 2021
Massachusetts
1 review
0 helpful votes
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Excellent product, quick delivery
July 21, 2022

Great company, great quality products as well thank you for a quick delivery. I was pleased with the dress

Date of experience: July 21, 2022
Arizona
1 review
0 helpful votes
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The dress is pretty but not like the picture.
June 17, 2023
Updated review

Its ok, Im not satisfied with the dress. I was expecting a champagne color tulle with white lace decor

Date of experience: May 18, 2023

Fast, easy, no hassles I like that!
April 23, 2023
Previous review

Fast, easy, no hassles I like that!

Date of experience: April 23, 2023
Florida
1 review
0 helpful votes
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My sisters wedding dress
April 20, 2021

I got this dress for my sisters wedding very pleased especially for the price. She looks beautiful in it.

Date of experience: April 20, 2021
Georgia
1 review
0 helpful votes
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Amazing!
April 20, 2021

Great customer service! The dress is a perfect fit and great quality! I will definitely order from Hebeos again!

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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Wonderful for my first time!
December 5, 2022

Everything was great when I got my order! Dress fits my daughter perfectly and she is happy!

Thank you!

Date of experience: December 5, 2022
California
1 review
0 helpful votes
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NEVER ORDER FROM THIS COMPANY THEY WILL JUST STEAL YOUR MONEY JUST LIKE THEY DID MINE. I HAVE ORDERED MY DRESS OVER A MONTH AGO WITH GUARANTEED DELIVEREY DATE OF APRIL 20th AND ON APRIL 13th THEY CONTACTED ME SAYING THAT THEY WOULD SHIP IT OUT SOON. SINCE THEM I HAVE RECIVED NO CONTACT FROM THEM. ON APRIL 20th I REACHED OUT TO CONTACT THEM ABOUT THEIR FALSE DELIVERY CLAIMS AND HAVE HAD NO RESPONSE. UPON TRYING TO CANCEL THIS ORDER THEY MAKE IT VERY DIFFICULT TO CANCEL, SAYING TO REACH OUT TO CUSTOMER SERVICE TO CANCEL THE ORDER. THERE IS NO CUSTOMER SERVICE AT ALL. THEY HAVE STOLEN MY MONEY AND MAKE IT ALMOST IMPOSSIBLE TO GET IT BACK. THEY ARE BASED IN THE UK BUT ARE REALLY LOCATED IN ASIA. PLEASE STAY AWAY FROM THIS WEBSITE. THIS COMPANY SHOULD BE SHUT DOWN AND ITS STAFF PUT IN JAIL FOR WHAT THEY HAVE DONE. NEVER BUY FROM HERE AND LISTEN TO THEIR LIES.

Date of experience: April 21, 2018
Wisconsin
1 review
0 helpful votes
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AMAZING!
April 20, 2018

I must say I was a little nervous at first because the price. When I received it I took it out the nice bag and was still nervous as hell but when I tried it! Babyyyy It fit me AMAZING! I'm in love!

Date of experience: April 20, 2018
Ohio
1 review
3 helpful votes
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My dress arrived o emailed them with in mins of getting it fresh out the pack the dress looks cheap it was cheap material and most importly looked NOTHING LIKE THE PICTURE it had a sheer material as the underline instead of polyester which means the dress had no stretch. I emailed them and BOOM 22 hours later still no response they used to reply within a couple of hours before o bought it. I also ordered a size 12 knowing that I would have to get it altered Im normally a size 8-10 but wanted it to fit so I ordered bigger to be safe the hips were way to small the bust was huge seemed like it was made for someone with a big stomach and skinny legs no offense. Im going to contact my bank I wouldnt order from here unless you check the reviews on the actual item to see what others have record complete rip off I ordered this dress for a wedding 200$ down the drain and another 200 spent at Macys for a REAL dress size 10 at that their measiments are off on the sight BEWAREEEE

Date of experience: July 7, 2018
Delaware
2 reviews
2 helpful votes
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I Purchased a dress for my daughter for her prom. I paid extra shipping to make sure we would have it in time in case of alterations needed when she got it. I preferred a standard size. I did not order it custom. We recieved the dress later than expected. When she tried on the dress the dress as it is very pretty it was not flattering on her. I emailed the company right away explaining that the dress was not what she expected. They asked for pictures. I sent pictures of her in the dress. Waited a while for a response. Followed the policy on the website. Sent email timely. Then they asked for her measurments stating that maybe its the size we ordered. I explained again thats it was nit the size we ordered and that it is nit a custom order. I did nit feel they need her measurements. They did not except that she just does nit like the dress on. Now I am stuck with a dress that will never be worn! If I thought that they would not honor a refund I would have never ordered from this company.
Make sure you love what you are ordering and make sure you are not expecting your money back if you dont care for the product.
I have never ever had an experience like this before. I am very dispointed and out $125.00 plus the extra for the shipping.

Date of experience: May 13, 2018

Overview

Hebeos has a rating of 3.3 stars from 5,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos most frequently mention beautiful dress, good quality and timely manner. Hebeos ranks 2nd among Wedding Dresses sites.

service
1,934
value
670
shipping
675
returns
446
quality
3,846
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11,274 reviews
+735