• Hollar

2021 CUSTOMER CHOICE AWARD

Hollar

Write a Review

Overview

Hollar has a rating of 3.5 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hollar most frequently mention customer service, free shipping, and great deals. Hollar ranks 17th among Discount Shopping sites.

  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
32
See all photos
How would you rate Hollar?
Top Positive Review

“Order now, order order!”

Nagi M.
7/6/17

Their prices are unbeatable. They have such a selection of products. You also get immediate cash off, without any of the hassles. The shipping is quick. Blink and its at your doorstep. Great company to order from. I'm glad I do.

Top Critical Review

“Shipping problem”

Susan G.
11/29/23

I have employed holler shopping agency twice and both times they have come up with excuses for not to deliver. I've paid for the service twice and no one will give me a refund. Think twice before you hire this company

Reviews (380)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (72) dollar store (23)
Thumbnail of user denicew32
1 review
0 helpful votes
  • Send Message
September 13th, 2023

Purchased items, never received, said they would resend with signature required. They sent and gave me a tracking number, never received again but they said ii did. Back and forth, they finally offered a partial refund, got it up to 90% and they did start a refund, but it was only 4% and I never even got that. They just keep egging you on that they are legit and legal and just play a game. DO NOT ORDER FROM THIS SCAM COMPANY.

Tip for consumers:
No

Products used:
Clothes and jewelry

Service
Value
Shipping
Returns
Thumbnail of user lynelleh2
1 review
10 helpful votes
  • Send Message
September 2nd, 2016

I would advise anyone thinking to order from this place to save your money and go somewhere else. Yes the product and prices are great. BUT it is a crap shoot if you ever get the items that you PAY for up front. I placed an order on August 25th and just got off the phone with their customer service dept (which is a joke just to let you know) and my order has not even been processed. They will give you some song and dance about some items were on a backorder and that they just got swamped with orders. But like I told them, they could have SHOULD HAVE communicated this information with customers that are waiting for orders to ship. They will not send you anything, you just WAIT and WAIT and WAIT. Now they are telling me my orders (yes orders... 3 to be exact) will be put on some stupid list to process quickly. This company should have gotten all this worked out before they went live with an online store. I dont like just giving money away with nothing to show for it. SO in the end, it may be tempting... BUT it is not worth it. Especially if you need the items for any kind of event... you can FORGET it. Place an order today and receive it in 3 WEEK if you are lucky!

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Hi Lynelle — Your disappointment is certainly understandable. As you know, Hollar is continuing to grow and expand rapidly. With this phenomenal growth, we are experiencing some temporary growing pains. It’s important that our customer’s have an exceptional Hollar experience and if there’s anything else we can do to improve your experience with us, just send us a Hollar at support@hollar.com.

Thumbnail of user christinab89
5 reviews
11 helpful votes
  • Send Message
March 14th, 2017

Headphones I got only one side works. Recliner cover doesn't fit like it is supposed to. The reason I gave them a 2 is the pen works! I would not recommend Hollar!

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Hi Christina. We apologize for the trouble. We would love to make it right for you. Please reach us at support@hollar.com or call us at 1.888.682.5119, we open on weekdays from 7am to 4pm Pacific time.

Thumbnail of user samanthad55
1 review
0 helpful votes
  • Send Message
July 6th, 2017
Verified purchase

I love the products and how fast they ship, as someone who got their first apartment I ordered all my cleaning supplies before hand and I also got cute knick knacks. Love the site!

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Awww shucks! We love you too, Samantha. Thanks for dropping by!

Thumbnail of user noreenb3
1 review
7 helpful votes
  • Send Message
December 30th, 2016

I AM VERY DISGUSTED WITH THE SERVICE. I RECEIVED MY ORDER AND THE CUP WAS BROKEN. I CONTACTED HOLLAR FOR A REPLACEMENT ON OCT. 2016. IT IS NOW DEC. 31 AND I AM STILL WAITING FOR MY ORDER. THE ORIGINAL ORDER WAS OCT. ORDER# R*******338. PLEASE SEND MY ORDER ASAP.

Value
Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Hi Noreen— We apologize for the damaged item and the delayed response.We are constantly looking for ways to improve our service and we appreciate you bringing this to our attention. We’re a growing company and there are things we’re ironing out. It’s important that our customers have an exceptional Hollar experience and we will do our best to make it right for every customer. Did our Hollar Support Team end up resolving your issue? If not, please send us a DM on Facebook so we can send you a replacement immediately.

Thumbnail of user crystalr37
1 review
6 helpful votes
  • Send Message
December 23rd, 2016

I've ordered from Toysrus, Mattel, & Hollar this Christmas. The only place I didn't have issues, was Hollar. I've ordered from there 6 times and have been completely happy.

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Wow this is amazing, Crystal! You are in good hands with us. We make it a priority to keep our customers and their wallets happy. :)

Thumbnail of user miab19
5 reviews
7 helpful votes
  • Send Message
August 30th, 2017

I am so excited to receive my items. I cannot wait! How long does it normally take for items to be shipped? I cannot track my items. Have tracking number going through Negistics... but cannot track.

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Hi Mia — That's great to hear! The standard shipping time frame is 7-10 business days. Once the order ships out, you will receive an email with a tracking number. Can you please send us a DM with your order number so that we can check the status on our end? We're always happy to help!

Thumbnail of user bethanyt3
1 review
0 helpful votes
  • Send Message
July 6th, 2017
Verified purchase

I have loved the quality of everything I have ordered. I have been shorted stuff a couple of time and emailed and have had it corrected by refund or shipment very quickly

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Woohoo! Thanks for the shoutout, Bethany. We're so glad that we could delight you with our service. Have a great day!

Thumbnail of user tracyc120
1 review
1 helpful vote
  • Send Message
August 7th, 2017

I have order from Hollar.Com twice now and I got everything I orderd and very satisfied... cheap and very fast delivery... i will order again soon... thanks Hollar!

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Excellent review, Tracy. Thank you for sharing your experience with us. We really appreciate it — Check back often we're always adding new deals. Have a great day!

Thumbnail of user arlenel158
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

Waited over a month to even see it "move". Then it said delivered. Asked my neighbors, nothing.
THEY WANTED ME TO PAY $5 FOR CUSTOMER SERVICE!

Reporting them! FRAUD!

Tip for consumers:
DO NOT ORDER FROM HERE!! REPORTING THEM FOR FRAUD!!

Products used:
Never received my order. FRAUD!

Thumbnail of user malyndaw
1 review
0 helpful votes
  • Send Message
July 6th, 2017
Verified purchase

This store is great I received non working items an they gave me store credit I was so happy because I buy a lot an plan to buy a lot more thank you hollar team

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

This is awesome news, Malynda. We are so excited that you love all of your Hollar goodies and will be coming back for more great deals! Have a wonderful day!

Thumbnail of user ak697
2 reviews
9 helpful votes
  • Send Message
May 22nd, 2017

I placed an order on the 14th. Got an email saying that my order was in and expected delivery is 7-10 days. Waiting and waiting for an email to tell be that it has been shipped... nothing. Finally I message support. One response I get is - "It usually takes 7 to 10 business days for the delivery time. And that includes the 3 to 5 business days for processing of your order." Another response was - "The expected delivery time is 5-7 days and you should receive your order around the 29th." (UHHH that's not 5-7 days from my order?!) ANOTHER response I get was - "After the order is placed, it will take 3-5 business days to process your order for shipping, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). You will receive an email confirmation with the tracking number once your order ships. Please give it until May 29 for the package to be delivered."
I get my email saying that it has been shipped 8 days PAST the order date!
At this point, I don't even want my order anymore. I ordered it expecting to get it in 7-10 days and instead I have to wait OVER 2 weeks. Who knows when it will truly show up.

* Hollar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

We sincerely apologize for the trouble and we understand how frustrating this could get. Could you please call us instead? You can reach us a 1.888.682.5119, we're open on weekdays from 7am to 4pm PST.

Thumbnail of user melindal236
1 review
0 helpful votes
  • Send Message
July 1st, 2023

I paid $27 and got 1.38 refunded. Never received my order. Do not order from them. It's a scam. Prices are to good to be legit.

Thumbnail of user crystald38
1 review
3 helpful votes
  • Send Message
March 6th, 2017

At first I was very skeptical because of the many bad reviews but they had some walking dead sets that were retired two years ago that I was missing from my collection. These sets go for 45-70 on amazon and I was worried as they had them from 5.50 -10 bucks each. I made my first order and later that night I made three more as they restocked. It took about 3-4 days for the orders to process and 3-4 days to ship the items to me. About 7 days in total and all free shipping. One order some items were canceled but a prompt refund was on my card and the two items left in that order that only totaled $2 were still shipped to me free of charge. I can't say enough good things about this company. I awoke a few days ago to three hugee orange Hollar boxes on my porch and all my items were well packed and Brand new with no issues at all. I will be ordering more from there very soon, it is to easy to find $25 in great items to qualify for free shipping and then they give you $2 off, each additonal order, I love it. Hollar saved me about $350 versus Amazon or Ebay.

Tip for consumers:
Know what your buying, they don't make the item so if it is cheap, it is the manufactures fault and not theirs.. I seen so many bad reviews griping about quality. In my case I knew what I was buying and had been looking for it everywhere.

Service
Value
Shipping
Quality
Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Hi Crystal— Thanks for rating us five stars! We greatly appreciate all of your support and sharing your experience with others. Glad you were able to find the Walking Dead Sets and completing your collection. :)

Thumbnail of user tiaw12
1 review
19 helpful votes
  • Send Message
February 4th, 2017

Ordered Dec 22. Still waiting Feb 4th! Only ordered a few small things. How hard can that be. Please send my money back. Never order from this site.

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Hi Tia— We apologize for the shipping delay and greatly appreciate your patience! Please send us an email or Facebook message with your order number. We are more than happy to provide you with an order update. :)

Thumbnail of user karenw1485
1 review
0 helpful votes
  • Send Message
January 20th, 2021

I totally LOVED this company. Merchandise always top notch and arrived on time. I will miss it. Not shopping at 5 below.

Thumbnail of user rebeccag64
1 review
5 helpful votes
  • Send Message
September 16th, 2016

I keep seeing all these negative reviews of Hollar but really wanted to give them a try. People are complaining that their order is taking forever for them to receive if they even receive them at all.
Here's my review:
I placed an order on 9/9/16 and was excited about how cheap some of their stuff is. For example, my kids love those stupid snackeez cups and I recently paid $12.99 for one at walmart. Much to my surprise, the Hollar site had them for $3.00!
Anyways, I placed my order on 9/9/16.
On 9/12/16, I received an email from Hollar telling me my shipment was on its way. I just received my shipment today (9/16/16)!
It took 7 days from the time I placed my order until the items were in my hands which I think is pretty good considering this is not AMAZON! I have ordered from other major stores like Kohls and ToysRus websites and it has taken much longer to receive my items from them.
I just want to say while its not Amazon with you getting your delivery in 2 days, I feel that I received my delivery withing a very reasonable time and I am very happy with what I ordered!

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Hey Rebecca—Thanks for sharing your positive Hollar experience with us! We strive to make smart shopping fun and we’re so pleased to hear you’re enjoying your items. We can’t wait to have you back for more great deals!

Thumbnail of user meaganl5
1 review
0 helpful votes
  • Send Message
July 6th, 2017
Verified purchase

I am so glad that I found Hollar. Who doesn't love getting quality items for a fraction of the price!

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Thanks for swinging by and giving us a 5-star, Meagan. Have a wonderful day!

Thumbnail of user ronb116
1 review
0 helpful votes
  • Send Message
July 6th, 2017
Verified purchase

Easy web sight, cool, great and awesome prices. As well as customer service is wonderful to deal with. Thank You

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Thank you for sharing this with us, Ron! We're so glad that we could delight you with our service. Thanks for all the love and support!

Thumbnail of user alyciab2
1 review
1 helpful vote
  • Send Message
July 6th, 2017
Verified purchase

I have gotten some great deals on household items and party supplies. Things shop fast and come as described.

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Thank you for sharing and giving us a 5-star, Alycia. We are so happy you love your Hollar goodies. Thanks for all the love and support!

Thumbnail of user terikam
1 review
3 helpful votes
  • Send Message
March 9th, 2017

I ORDERED 15 ITEMS ON MARCH 1,2017 AND GOT AN EMAIL MY ORDER HAD BEEN SHIPPED THE NEXT DAY... I JUST RECEIVED MY ITEMS TODAY AS OF MARCH 9,2017 AND I AM THOROUGHLY SHOCKED AND OH SO HAPPY! WHEN YOU PLACE AN ORDER THEY SAY 7-10 BUSINESS DAYS AND THE ESTIMATED DELIVERY WAS FROM MARCH 8-10 SO THEY WERE ACCURATE! I HAD 2 MAKE A REVIEW BECAUSE I READ THE REVIEWS BEFORE I ORDERED BUT I TOOK A CHANCE BECAUSE REGARDLESS OF WHAT BUSINESS I HAVE NEVER PURCHASED SOMETHING ONLINE AND IT WASNT WHAT IT SHOULD HAVE BEEN, DAMAGED, OR ANYTHING NEGATIVE! I HAD 2 WRITE A REVIEW BECAUSE FOR SUCH A LOW PRICE NOTHING LOOKS CHEAP, IF ANYTHING YOU WILL THINK U PAID MORE MONEY THAN U DID! WHAT AMAZED ME WAS THE SIZE OF THE TOTE BAGS AND ALADDIN INSULATED MASON JAR CUPS... THEY ARE BIGG! THE TOTE SAID LARGE ON WEBSITE BUT THEY ARE HUGE, MORE LIKE AN OVERNIGHT BAG OR SOMETHING! AND THEY ARE BEAUTIFUL! I HOPE OTHERS WILL HAVE THE EXPERIENCE THAT I HAVE BECAUSE I AM SHOCKED! I MOST DEFINITELY WILL BE PURCHASING MORE ITEMS FROM HERE ON OUT!

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Hey Terika! Thanks a bunch for your wonderful feedback! We are so glad that you were pleased with the products. We will surely let the entire team know. You just made our day! :)

Thumbnail of user ruthe34
1 review
2 helpful votes
  • Send Message
April 2nd, 2018

Love all the different products hollar offers on its website. Also the credits and sales they email me.

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Thanks for swinging by and giving us a shoutout, Ruth! We're so glad that we could delight you with our service — we're totally doing our Hollar happy dance right now. Have a great day!

Thumbnail of user leannew11
1 review
1 helpful vote
  • Send Message
July 6th, 2017
Verified purchase

I really enjoy this site. Offers variety at a great price. I have suggested Hollar to several friends.

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Good to hear that you're enjoying the site, Leanne. Check back often-we're always adding new deals. Happy Wednesday!

Thumbnail of user tselaneg
1 review
6 helpful votes
  • Send Message
November 29th, 2017

After writing my initial review on 11/27 or 29/2017, I just received most of the refund. Sadly, I had to follow up again. The customer service at this company is beyond unsatisfactory! When I connected with customer service to inform them I would be forwarding items accidentally sent to me, with an enclosed shipping label, with a customer's private information, the employee said I could keep the items. I told them, I don't want another customer to have an experience like mine and I'll mail them their items, since hollar accidentally enclosed this customer's private info. The employee was attempting to persuade me not to forward the items. I mailed the customer her items, explaining how hollar mishandled her order.

One key point, NOT ONE PERSON FROM THIS COMPANY HAS REACHED OUT TO ME AND ASKED, WHAT CAN I DO TO MAKE THIS RIGHT? A refund is o. K., but displacing concern and professional customer service is priceless.
I'll be filling a complaint with the BBS and WILL NOT RECOMMEND hollar!

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Hi Tselane— We apologize for what happened. We don't want you to experience this type of service. We have sent you a private message about what happened. Kindly check it out. Have a wonderful day!

Thumbnail of user hollyj33
1 review
0 helpful votes
  • Send Message
July 6th, 2017
Verified purchase

Love using Hollar, great prices and fast delivery. I enjoy just taking some time and browsing the site to see what deals I can find.

Thumbnail of user britttanyb
Brittany B. – Hollar Rep

Awww shucks! We love you too, Holly. Thanks for dropping by! Have a great day!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Hollar is the ultimate mobile destination for cool products at incredible deals starting at $1. Featuring thousands of items from toys and electronics to home, beauty and apparel – including unique curated gift and party collections – Hollar is all about the joy of discovery.

Business History

Early in 2015, Brian Lee and David Yeom caught up for lunch. Both with humble beginnings, they reminisced about shopping at dollar stores as kids. They both agreed: everyone loves a great deal. So what if there was an easier, more exciting way to discover incredible deals—all on the go? The idea of Hollar was born. They rallied up top talent in the industry but didn’t have to look far. The founding group is made up of friends and e-commerce veterans. With the founders and a budding team, Hollar was launched on November 5,2015.

Company Representative

Thumbnail of user britttanyb
Brittany B.
Hollar Happiness Officer
Brittany enjoys workouts that make her collapse into a sweaty heap so that she can later bury herself in numerous bowls of unpronounceable Thai food dishes. She is obsessed with the color orange, the Greek Debt Crisis, and Nicki Minaj’s hit single “Super Bass."

How do I know I can trust these reviews about Hollar?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hollar?