HotelTonight

They are not here for their customers. They would make you book a room for you to get to the hotel and if a hotel doesn't have it available and in my case charge you for it - they will not work on resolution. Hotel Tonight is not a customer-oriented company. They are only here for your money. Their app is all fancy, but behind it you will find dishonest and careless customer service. I deleted the app shortly after them poorly mishandling a situation that was clearly a fraud by one of their contractual partners. I will never use it again!

I was very disappointed in using the app for the first time. I paid through the app but was double charged by the hotel. When I called both Hotel Tonight and the hotel (Hyatt Place), all I was told was that they will reverse the fraudulent charge but could take a couple of days to show on my card. This caused my card to decline for rental car services and I had to cancel my trip and miss a flight. Neither party did anything to accommodate this horrible experience!

They charge the price of the room for their fees. They are a complete rip off and I did not even know that I was being charged this much until it showed up on my credit card bill. The Attorney General in California needs to look into this. They are a complete sham! DO NOT USE AND THOSE WITH SIMILAR SITUATIONS REPORT TO THE AG AND BBB!

Left my husband stranded with no booking at the Hampton Inn. Spent an entire week going back and forth with customer service via email because they dont answer the phone. You also never get emailed back by the same representative and u have to state your issue all over again and get made empty resolutions because they know they will never email you back. Did not receive a refund. NEVER YOU THIS SITE. I am reporting to the better business bureau.

I used the Hotel Tonight app on 6/24/17 Due to its promise of the lowest rate. They actually charged a rate much higher than the hotel and other sites. The staff at the hotel were surprised about the cost difference and the receipt they gave me versus what hotel tonight actually told them vs what they charged me, which was much higher. When I received proof of the charge difference at the hotel, I called the company, The gentleman was extremely unprofessional and stated repeatedly that they should not have given me the receipt and document showing their considerable up charge. That's all. No accountability. Apparently this is what they do. Let the Buyer Beware.

I do not consider anything a real business that has zero customer service. While the app does warn you about booking, the truth is, any real business would let you reverse something (even if their TOS says you can't) if you contact them within 5 minutes of booking. But while I was not able to move my reservation and basically lost 180$, i was able to find out that their bookings show up as Expedia so really they are just a different reseller and with their fees etc. you are better off just going to Expedia. So I've now deleted the app and will tell anyone who will listen NEVER to use them.

Tried to book a hotel - the hotel turned out to not be open when I needed to check in - hotel tonight was rude on the phone didn't answer my e-mails. So I disputed - they told my bank it was valid. I called the hotel and the manager there investigated - turns out they refunded the money to hotel tonight but hotel tonight kept it all for themselves. They still won't give me my money back - because it's in dispute (they said if I'd just waited they would have refunded me - when exactly was that going to happen?). Liars and thieves. Stay away

Do not book through this app. When HotelTonight first came on the scene it was incredible. You could book with amazing rates and they had incredible customer service. Now they only have no name hotels, the hotels won't talk to you because you booked through them, and then HotelTonight won't talk to you they say call the hotel. They will offer you a refund if you push, but then they try and give you a credit. I am traveling in a few days, booked my room, I can't get the hotel to answer the phone to even tell me the type of room I have, and HotelTonight won't help except to say call the hotel. This is a prime example of how customer service is declining in this country. Stick with Hotwire or book through the hotel directly. They are friendly, always willing to help, and you can actually get answers.