HotelTonight

I recently had an incredibly frustrating experience with HotelTonight and their partner hotel, Naples Garden Inn. I was forced to leave my room at 3 a.m. due to a severe bedbug infestation that left me covered in painful bites (photos attached). The hotel failed to offer any meaningful support, and HotelTonight has done little to make this right.

Despite providing clear evidence of the infestation and the physical discomfort it caused me, HotelTonight refused to refund the additional $86 I paid to book a new room at a different hotel. They offered me only credits for future bookings, which I have no interest in using given how poorly this situation was handled.

This back-and-forth with HotelTonight has been frustrating and time-consuming. They have shown that they care more about protecting their bottom line than about compensating their customers fairly for significant health and safety issues like bedbugs. I will not be using HotelTonight again and caution others to be careful when booking through their platform.

My son and his wife were traveling through Atlanta. Their flight diverted and I know he would miss connect. I've used Hotel tonight before and thought I'd beer the rush and book a hotel. I did, the Double Tree ATL. Upon arrival they told my son…."no rooms". They also informed him they stopped selling rooms many hours before I bought my son's. They wanted to give me credit but after a hassle I got a refund. I then deleted the app never to use again.

My Title pretty much states it all.
For me/us the site worked flawlessly.
Used this site 3 times.
But, at each hotel, when we arrived, we got the worst room they had, even if much nicer rooms were empty and available.
Why do that to someone who might return or recommend you?
If you only care about checking in, sleeping, then leaving, it's fine.

My PayPal Account was hacked and someone booked a room through this site. It took three phone calls to get it credited back to me and they still have not approved the credit as of yet. Not very customer friendly and seem very content on keeping money!

There was a thunderstorm in Dallas and the power went out all over the city. I tried to book a hotel through HotelTonight. The app faulted and closed on me when trying to book a room. I called the hotel directly out of desperation and was able to secure a room. Rooms all over town were filling up fast.

Hours later a get an email that my booking went through on HotelTonight although the app closed on me.

I immediately called and explained everything and they refused to refund me money.

The person I spoked to was Julie.

Unethical and unprofessional company. To do that to people who are trying to make it through power outages is unacceptable.

No one should trust this company.

I made the hotel reservation through HotelTonight about 1.5 hours before I arrived at the hotel. The hotel had no record of my reservation. They stated that HotelTonight often takes at least an hour to send the confirmation email to a hotel...I tried to connect to the list of customer service reps but there was no connection. Finally I manually typed in the customer service #. After about 30 min. This person was able to confirm the reservation and send an email to the hotel. When you are very tired, you don't want to wait 1 hour in a hotel lobby for your room. HotelTonight offered me coupons for a later stay. I am not interested in that. I will never be using HotelTonight again.

I have used the HotelTonight app for many years, mostly because sometimes they do have great deals, I am level 13! There is very little benefit to long-term loyalty with this app, recently sitting with a friend who is level 2 and comparing rates, most rates were actually the same. A few of my rates were a little less, and yes, they do a credit you can use when you hit the next level, but the restrictions they place on you when using the app, make it very discouraging, the absolutely, no cancellation policy, is super restrictive! Also, many times the hotels do not meet the standards they claim to have. After many years, I absolutely recommend shopping around, and be very cautious when using HotelTonight

I booked thru HotelTonight a room at Wonderstone in Crescent Falls, MT. After a long curvy drive thru Montana, hotel did not have record of room and told me I had been scammed. Hoteltonight refunded but no explanation and gave me a $25 voucher for next use of their services…as if…

Wonderstone had a room at a bit higher price. Pros: good water station to fill water bottle before hiking. Near gas station. Easy access to Glacier National Park. Cons: No elevator for second floor. No luggage carts.