HotelTonight

BUYERS BEWARE!
I accidently booked a room while trying to only inquire about a room. My credit card was attached to the site because I had used the site several times in the past. While only inquiring about a room, my credit card was charged the full amount. I immediately contacted Hotel Tonight and was told that their was nothing they WOULD do about it (even though they could) and that I would have to keep the reservation or lose my money. I've used this site to book rooms for several of my clients in the past. It looks like getting money based on a mistake is more important than future booking or customer satisfaction. My advise? Go elsewhere and give your business to a company who values you as a customer. I, for one, will never personally use Hotel Tonight and I will never use it again for the many professional bookings that I arrange.

We booked a hotel for my sons birthday weekend. We wanted to give him a fun experience so we booked a nice hotel with a pool. They never stated on the app that the pool is 18+ years of age only. Contacted them and all they will do is credit $25 towards the next stay. We could have picked a much less expensive hotel with a pool had their information been correct. They stated that they dont know all policies of the hotels. Thats kind of important information for a service like this.

Hotel Tonight should be avoided at all costs. DO NOT BOOK THROUGH THIS SITE. The customer service is horrible. Worse, the algorithm is not functional. For a site that advertises the ability to book a same day hotel, they do not have the capability to actually do this. The main problem is that they do not communicate accurately with hotels and so their offerings are not up to date. Please, find another way to book your hotel. This site will leave you frustrated simply because they do not have a way to stay up to date with hotel availability. Even when the hotel has rooms available, hotelstonight may retroactively decide they don't want to provide the room at the price advertised. I'm only upset I have to give 1 full star. The customer service if you have an issue is even worse.

I booked a two night stay through the Hotel Tonight App. I get to the hotel. The Booking ID was not valid. They never reserved the hotel. I get on customer service chat. They tell me they are issuing a hotel tonight credit to my account which I didn't want, I just wanted a refund.
No credit appeared. I click support and I get locked out from the. App.
I finally get someone on the phone. Lady barely speaks English, can't help me and tells me to send an email.
They charged my card never booked the hotel and blocked my account access. Unbelievable Terrible fraudulent site. DO NOT USE

First and last time using this site. Company does not validate hotels that it promotes. First hotel charged a resort fee different from the website and rooms were not as advertised. Had to spend 1 hour plus to resolve. 2nd hotel was to be a standard room 300 sq, they placed us in a micro room that was 150 sq for the same price. Floors were dirty and ac didn't work. Booking thru 3rd party allows you no rights with the hotel. All conversations or issues must be resolved with the booking agent. Waste of time especially if there are issues

With my first (and only) booking with HotelTonight, hotel had no record of my reservation. The front desk supervisor and I were given multiple numbers to call to get help. We had to call Expedia and their Affiliated Network numbers. After forty minutes, and repeated disconnections, we gave up. I booked at a higher rate with the hotel directly. I called Hoteltonight the next day for a refund, and I was told to call Expedia. After a couple of weeks, I got my refund. It was an awful experience!

You would think that if a company posted/maintained a prominently displayed promotional code their website that it would be honored and adequately outlined. However, in the fine print the company sets a dollar threshold that I just missed on my reservation. This was unapparent from the aforementioned page and of course all sales are final. To make matters worse customer service was not of any assistance. Why would I continue using this platform?