HotelTonight

The fact that I was charged at the hotel - a significantly cheaper rate! - in addition to having already paid through HotelTonight was minor in comparison to the horrible customer service I received after the fact. While HotelTonight did get the charge refunded from the hotel, they would not refund the difference on their end and instead gave me a credit toward future use of their surface. But I will never use them again. The customer service people who were emailing me were argumentative and unable to acknowledge that I had any valid concerns. They kept defending their service and claiming they had done nothing wrong. Poor customer service will drive me away every time, and between that and my being double charged, I would never risk using them again.

I tried the app once and found it to be decent. When I tried to use the app a few weeks later, it wouldn't send me the required email link. I called customer service and was told my account was disabled due to security reasons and I would no longer be able to book on their app under my name and info. While they occasionally have great deals, I've found their rates to be higher than just running a search in google most times. Really bad company policies. I travel often and if they continue to disable people's accounts for no reason, especially frequent travelers, they're going to lose out on major revenue. Hopefully Airbnb changes the way they treat their customers.

Honestly the booking itself was very easy; however, the customer service was beyond awful. I only used this site because they had a promotion running at the time (10% of booking if using Apple Pay) which I utilized; however, the app was not working during the booking time period so I reached out to customer service to get this resolved and the did not take any of the comments into consideration. The price for booking via hotels.com was the same price available through the hotel website. Going forward, I will actively avoid using this app and discourage others from using it too. Very disappointed.

I had the worse customer service experience with them ever. They will steal your money - STAY AWAY! A hotel they had listed lied about the accommodations they provided. I tried to get a refund, but was given the usual rigamarole about non-refundable charges and how they had their hands tied. NO advocacy for the customer at all. Despite the hotel lying about the services the hotel offered on its website, they refused to issue a refund. Their customer service was also terrible, stuck to a script, and had absolutely no mind of their own. The same idiot mistakes United Airlines made this company perpetuates. Do not book with them!

I needed a room with double beds since I was traveling with a friend. I tried booking a room with Hotel Tonight, and it went straight to payment. I thought maybe I could choose the bed/room setup after, but nope! They said the hotel would decide for me, and they didn't have any double beds. I called immediately to request a hotel change or refund, but they didn't care. There goes $350 down the drain! Yay! Customer service is atrocious. Surprised they even have one if they don't bother listening to their customers...

Very poor customer service and they took my money! My stepdaughter passed away and I was traveling to Florida. I spoke to a gentleman a few days prior and was advised that I must upgrade. I called after to speaking to a representative and I requested a supervisor. A woman was the ONLY supervisor, Megan who refused to refund $600. I asked for another supervisor and was told that she is the only one to talk to. I was given an email for upper management, but reported that they will not talk to anyone. I want my money returned. I am reporting this company and even attempted to post this on Amazon, who promotes this company. It has been a year and I am reminded once again this time of year of the scam they continue to do to people.
-Kelly Brophy

Please avoid this app. We booked a hotel via them, and after going to the hotel they couldn't find us on the system. We waited an hour and still we weren't on the system. So we decided to request a cancellation and leave to go elsewhere. After 2 hours, the staff at HT decided to reserve us a room instead of cancelling like we asked. We even had confirmation from the manager saying this was true. Definitely con artists who will do anything to just secure your money. What's the point of booking through them if you can't even access the hotel room you've paid for? Never using this app again.

They are not here for their customers. They would make you book a room for you to get to the hotel and if a hotel doesn't have it available and in my case charge you for it - they will not work on resolution. Hotel Tonight is not a customer-oriented company. They are only here for your money. Their app is all fancy, but behind it you will find dishonest and careless customer service. I deleted the app shortly after them poorly mishandling a situation that was clearly a fraud by one of their contractual partners. I will never use it again!