HotelTonight

They are not here for their customers. They would make you book a room for you to get to the hotel and if a hotel doesn't have it available and in my case charge you for it - they will not work on resolution. Hotel Tonight is not a customer-oriented company. They are only here for your money. Their app is all fancy, but behind it you will find dishonest and careless customer service. I deleted the app shortly after them poorly mishandling a situation that was clearly a fraud by one of their contractual partners. I will never use it again!

I was very disappointed in using the app for the first time. I paid through the app but was double charged by the hotel. When I called both Hotel Tonight and the hotel (Hyatt Place), all I was told was that they will reverse the fraudulent charge but could take a couple of days to show on my card. This caused my card to decline for rental car services and I had to cancel my trip and miss a flight. Neither party did anything to accommodate this horrible experience!

They charge the price of the room for their fees. They are a complete rip off and I did not even know that I was being charged this much until it showed up on my credit card bill. The Attorney General in California needs to look into this. They are a complete sham! DO NOT USE AND THOSE WITH SIMILAR SITUATIONS REPORT TO THE AG AND BBB!

Left my husband stranded with no booking at the Hampton Inn. Spent an entire week going back and forth with customer service via email because they dont answer the phone. You also never get emailed back by the same representative and u have to state your issue all over again and get made empty resolutions because they know they will never email you back. Did not receive a refund. NEVER YOU THIS SITE. I am reporting to the better business bureau.

I used the Hotel Tonight app on 6/24/17 Due to its promise of the lowest rate. They actually charged a rate much higher than the hotel and other sites. The staff at the hotel were surprised about the cost difference and the receipt they gave me versus what hotel tonight actually told them vs what they charged me, which was much higher. When I received proof of the charge difference at the hotel, I called the company, The gentleman was extremely unprofessional and stated repeatedly that they should not have given me the receipt and document showing their considerable up charge. That's all. No accountability. Apparently this is what they do. Let the Buyer Beware.

I do not consider anything a real business that has zero customer service. While the app does warn you about booking, the truth is, any real business would let you reverse something (even if their TOS says you can't) if you contact them within 5 minutes of booking. But while I was not able to move my reservation and basically lost 180$, i was able to find out that their bookings show up as Expedia so really they are just a different reseller and with their fees etc. you are better off just going to Expedia. So I've now deleted the app and will tell anyone who will listen NEVER to use them.

Tried to book a hotel - the hotel turned out to not be open when I needed to check in - hotel tonight was rude on the phone didn't answer my e-mails. So I disputed - they told my bank it was valid. I called the hotel and the manager there investigated - turns out they refunded the money to hotel tonight but hotel tonight kept it all for themselves. They still won't give me my money back - because it's in dispute (they said if I'd just waited they would have refunded me - when exactly was that going to happen?). Liars and thieves. Stay away

Do not book through this app. When HotelTonight first came on the scene it was incredible. You could book with amazing rates and they had incredible customer service. Now they only have no name hotels, the hotels won't talk to you because you booked through them, and then HotelTonight won't talk to you they say call the hotel. They will offer you a refund if you push, but then they try and give you a credit. I am traveling in a few days, booked my room, I can't get the hotel to answer the phone to even tell me the type of room I have, and HotelTonight won't help except to say call the hotel. This is a prime example of how customer service is declining in this country. Stick with Hotwire or book through the hotel directly. They are friendly, always willing to help, and you can actually get answers.

False advertising of available rooms. Website wouldnt allow me to choose double beds. It stated selected by hotel. I called hotel and was told the vendor HotelTonight booked 2 rooms on two different nights of queen beds only. I call HotelTonight and spoke to 3 people (Leo, Victor *******, Alberto) that were very rude, sarcastic, and unprofessional. They told me I would have to recreate the booking to show proof I wasnt able to select double beds, that people just wanted double beds to allow extra people in the room without paying, and that if I cancel reservation they would charge me a penalty fee because they only have to advertise that room can accommodate two people. Their sites states credit if you find a hotel that meets your accommodations however that is false too.

BUYERS BEWARE!
I accidently booked a room while trying to only inquire about a room. My credit card was attached to the site because I had used the site several times in the past. While only inquiring about a room, my credit card was charged the full amount. I immediately contacted Hotel Tonight and was told that their was nothing they WOULD do about it (even though they could) and that I would have to keep the reservation or lose my money. I've used this site to book rooms for several of my clients in the past. It looks like getting money based on a mistake is more important than future booking or customer satisfaction. My advise? Go elsewhere and give your business to a company who values you as a customer. I, for one, will never personally use Hotel Tonight and I will never use it again for the many professional bookings that I arrange.

We booked a hotel for my sons birthday weekend. We wanted to give him a fun experience so we booked a nice hotel with a pool. They never stated on the app that the pool is 18+ years of age only. Contacted them and all they will do is credit $25 towards the next stay. We could have picked a much less expensive hotel with a pool had their information been correct. They stated that they dont know all policies of the hotels. Thats kind of important information for a service like this.

Hotel Tonight should be avoided at all costs. DO NOT BOOK THROUGH THIS SITE. The customer service is horrible. Worse, the algorithm is not functional. For a site that advertises the ability to book a same day hotel, they do not have the capability to actually do this. The main problem is that they do not communicate accurately with hotels and so their offerings are not up to date. Please, find another way to book your hotel. This site will leave you frustrated simply because they do not have a way to stay up to date with hotel availability. Even when the hotel has rooms available, hotelstonight may retroactively decide they don't want to provide the room at the price advertised. I'm only upset I have to give 1 full star. The customer service if you have an issue is even worse.

I booked a two night stay through the Hotel Tonight App. I get to the hotel. The Booking ID was not valid. They never reserved the hotel. I get on customer service chat. They tell me they are issuing a hotel tonight credit to my account which I didn't want, I just wanted a refund.
No credit appeared. I click support and I get locked out from the. App.
I finally get someone on the phone. Lady barely speaks English, can't help me and tells me to send an email.
They charged my card never booked the hotel and blocked my account access. Unbelievable Terrible fraudulent site. DO NOT USE

First and last time using this site. Company does not validate hotels that it promotes. First hotel charged a resort fee different from the website and rooms were not as advertised. Had to spend 1 hour plus to resolve. 2nd hotel was to be a standard room 300 sq, they placed us in a micro room that was 150 sq for the same price. Floors were dirty and ac didn't work. Booking thru 3rd party allows you no rights with the hotel. All conversations or issues must be resolved with the booking agent. Waste of time especially if there are issues

With my first (and only) booking with HotelTonight, hotel had no record of my reservation. The front desk supervisor and I were given multiple numbers to call to get help. We had to call Expedia and their Affiliated Network numbers. After forty minutes, and repeated disconnections, we gave up. I booked at a higher rate with the hotel directly. I called Hoteltonight the next day for a refund, and I was told to call Expedia. After a couple of weeks, I got my refund. It was an awful experience!

You would think that if a company posted/maintained a prominently displayed promotional code their website that it would be honored and adequately outlined. However, in the fine print the company sets a dollar threshold that I just missed on my reservation. This was unapparent from the aforementioned page and of course all sales are final. To make matters worse customer service was not of any assistance. Why would I continue using this platform?