Flew in from another state and when we get to the hotel our room was never booked and no rooms available! No hotels around had rooms available either! Absolutely horrible they failed to provide the one service they're supposed to! HORRIBLE!
I booked a room at a good price in Holland, Michigan. When I arrived (with my 90 year old mother) there was no record of the booking. The very nice desk clerk at this Microtel ended up calling HotelTonight. She finally got them to send her a fax to confirm the booking and payment. She ended up calling them back three more times because the credit card numbers they gave her wouldn't work. She said she was also hung up on twice. The Microtel was great! They put us in a room while they worked out the problems with HotelTonight. If they hadn't done this, we would have been standing at the front desk for over an hour!
Holland, Michigan Microtel is great.
HotelTonight will never be used by me again.
It was great! I loved the service. Then a hotel refused to honor their booking and Hotels Tonight Customer Service left me stuck and then charged me full price for a stay I never received.
I switched to Booking.com and am much happier!
HotelTonight is not honest. They try to show you attractive pricing and then they make up with hidden fees. One hotel informed me that they have invented a convenience fee just for HotelTonight. You see 125$ then you book for 159$ and at the end you pay 25$ convenience fee / resort fee to the hotel.
After arriving 3 am and they knew i will arrive late I was told they can't find a room for me it costed over $600 for the night, I had to wait with a cranky wife for over two hours for them to try to fix it.
When the couldn't they offered me a credit for $75 with a list with terms of when you could and couldn't use it.
This is the worst place to Book your hotel. I booked a hotel using this app May 1,2021. The hotel room was dirty and the manager was not able to clean them room and no other room was available. I had to book another room using this app. The hotel is issued my deposit back, but HotelTonight refused to issue my refund, and stilled charged me for the room. Please don't use this service. They are thieves and their customer service is horrible. If I had the time I would have sued them.
I decided to use hotel tonight for the first time for a business trip to New York City. Upon checking out it turned out the service had a bunch of undisclosed fees. Had I known I would have never used this service.
I called customer support to ask for a refund and the customer service agent was condescending, rude, & interrupted me!
Don't use this service!
Hotel tonight, I will post all over social media, BBB, & will be contacting your CEO!
Hay every body, The Hoteltonight to get the good result for providing services to the customers. This site have to providing more information like to reserve and participate in the Hoteltonight. I am also joining their service for stay in their hotel. It give good deal to us. And the cheapest rate to ordering the foods other item. It is so better to me.
They are a disaster, and have terrible customer service. Besides the hidden fees, they do not vouch for their customer after a bad experience. Instead they say it's not their fault, and avoid calling us back. They are argumentative, and do not care one but about their customers experience. Avoid at all costs
This website is fantastic. Heard about it on the Today show. Booked a fabulous hotel room for about 30% less than when I tried to book on the hotel website. Upgraded to a waterfront room for just a little more. Super great deals!
Just wanted to say that we had the worst stay ever for a last minute booking with this app at - Laguna Cliffs Marriott Resort & Spa
******* Park Lantern
Dana Point, CA *******
The hotel bed was extremely uncomfortable and from another century. The hotel did not care and offered $25 compensation for issue. Marriott C/S was no help either - whatever the hotel offered is good enough with them. Will never use this app and stay at a Marriott Hotel again. Going to stick with Hilton - we should have know better.
I used this service the first time was great. The second booking was horrible. We got to a hotel they said was a deal. When we arrived the hotel had mold bugs and completely gross. I was not letting my family stay there. I called them and they told me they were going to give me a refund and help me find a room and call me back. They called back and offered a 25.00 credit for a room I didn't take because of mold no hot water and reveiws of having bugs... do not use this service they do not care about there customers.
A simple mistake can cost with hotel tonight. First of all the lady Amy Bohutinsky must of had a bad day and took her emotions out on the customers. I was told to book another night at a higher rate and than they maybe give a credit. At which I would be out of pocket over double the price instead of switching the dates. The hotel already said they wouldnt charge Hotel Tonight any fees for switching but hotel tonight wanted to be greedy and charge me twice.
Booked room in pittsburg b n b. Pre paid. Show up and find out room was not booked due to overbooking. No contact from hotel tonight or b n b. No body at bnb had to call owner. Difficult to get refund with customer service. Infuriating experience.
I booked a room and once I got there and checked in the room was disgusting. I asked for a refund and although they said they tried they said they could not get a hold of management. That should have been their first clue that I was right in my description.
The place was the Royal Grove Waikiki
Now i have to dispute this with my credit card company because they will not do the right thing
Terrible. I booked a hotel that due to road closures was not accessible. I had to book a different hotel because I could not access the hotel booked on HotelTonight. Despite this, HotelTonight would not issue a refund or credit. Inconceivable that any business in the hospitality industry would review the situation, and come to the conclusion that they cannot offer a refund. Again, there was no route to the hotel. Yet they still refused to refund. NEVER book on HotelTonight. Stay away!
You will need a lawyer to read the fine print because their goal is to scam you. Hotel added a whopping $50 per night as a facility fee. What is a facility fee? What did I book? BTW the $50 was automatically charged. So, they misrepresented the price - hope the FTC looks at their business practices. Royalton Hotel NYC - add 50 per day plus tax to the price.
It's been a couple times I get charged twice (once from them, once from the hotel) and I have to work all the way out to my credit card customer care to have their transaction disputed. And their Customer Care is a mess.
They took $158 and never completed the booking. I tried to sign back into the app and the link to reset my password never was sent. I tried to report this company to the consumer protection bureau. Others need to do the same!
Hotel tonight charged us for $298 for a room we never booked. We weren't even in that state at the time. When we challenged it, they refused to refund our money. How can they change you for something you never requested or received. Sounds like a lot of people are also getting scammed by this company. We will never use this company, They are an unethical company.
Overview
HotelTonight has a rating of 1.1 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HotelTonight most frequently mention customer service, credit card and front desk. HotelTonight ranks 422nd among Hotels sites.
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- San Francisco, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members