HotelTonight

Buyer beware! I should have done my research before booking! If it sounds too good to be true, it probably is!

I booked a room for a work meeting and the person we were meeting about resigned! So, meeting cancelled. The next morning after booking, I unsuccessfully went online to cancel and ended up calling customer service - very unhelpful. Basically I was told that when I booked a room, it was non refundable. The app does not say it's non refundable until you are finalizing the booking and it is not noticeable. I call 3 or 4 days before I needed to be there, which is ample time to cancel a reservation -- I was told, no refund. SO I paid for a room that was not used and Hotels tonight made a huge commission!

DO NOT USE this app...
Here's a link to more reviews that do not support the use of this app:
https://www.trustpilot.com/review/www.hoteltonight.com

Rented me a spot with roaches, had me send videos. Week later they are denying my videos are real. Don't use this service. Don't find the middle man who doesn't take care of their customers. Email me for videos or pics. *******@gmail.com

DO NOT use Hotels Tonight. I recently booked a room in the Los Angeles Area while I was driving there with my family and was turned away by the hotel when I arrived at midnight. Awesome! Being forced to scramble to find another hotel room in the middle of the night in Los Angeles you can imagine how frustrated I was. However, that was only the beginning. Today is 14 days later and I still have not received a reversal to the charge on my credit card although I have made numerous phone calls to Hotel Tonight and they have promised me a refund. No apology... no refund!
DO NOT use this company! Horrible! RUN AWAY!

Too bad there's not a lower rating. If you must use this app, try searching for the same property on the other services. You'll get a better deal through Expedia, for instance, and you'll get a better deal if you call the hotel directly. And God forbid that you have an issue with using the app, because there's no such thing as customer service. Some locations are misrepresented as to location.We booked a hotel in "Flagstaff" that turned out to be in Williams AZ. 39 miles west on I40 and the wrong direction. Do you think these people would give us our money back? Of course not. Instead, they closed my account and now won't talk to me about two prior completed reservations, for which I never received billing receipts, and they are unable to talk to me about the lodgings reserved and paid for. Just say NO to this lousy app. THere's a reason it's so badly rated on here.

HT Cancelled my account after I got to Level 3 and stated that I posted my referral code on a website, which I do not recall doing. Don't even recall getting a referral account credit ever. HT never responded back when I had wanted to know more info or even wanted to have my CC information removed, just totally blocked me from getting into my account and unresponsive. Poor way of handling a good customer.

HT could have given me a warning or could have handled better. I recommend going to Booking.com on a suggestion a friend had made to me for comparable prices. Buyer beware.

I have never used hotel tonight, nor had I heard of it. I received a spam text and was told to "f*** off" when I responded not to text me again. See attached photo of text screen shot. Ridiculous.

Wish I could give 0. They charged me more than the hotel website, then wouldn't honor the price adjustment policy. Finally ended I saying I wasn't within the 2 hour timeframe, because I'd been emailing and talking to them for two hours. I'll never use them again.

Worst experience of my life and horrible customer service. This weird e-mail is what they sent me: When our processors spot activity that looks out of place, we put a stop to it right away to protect our fellow HTers and partner properties. It looks like your account was automatically disabled as a matter of security. We hate to say goodbye to a fellow traveler, but unfortunately were not able to support bookings on this account or any other accounts in your name.

The fact that I was charged at the hotel - a significantly cheaper rate! - in addition to having already paid through HotelTonight was minor in comparison to the horrible customer service I received after the fact. While HotelTonight did get the charge refunded from the hotel, they would not refund the difference on their end and instead gave me a credit toward future use of their surface. But I will never use them again. The customer service people who were emailing me were argumentative and unable to acknowledge that I had any valid concerns. They kept defending their service and claiming they had done nothing wrong. Poor customer service will drive me away every time, and between that and my being double charged, I would never risk using them again.

I tried the app once and found it to be decent. When I tried to use the app a few weeks later, it wouldn't send me the required email link. I called customer service and was told my account was disabled due to security reasons and I would no longer be able to book on their app under my name and info. While they occasionally have great deals, I've found their rates to be higher than just running a search in google most times. Really bad company policies. I travel often and if they continue to disable people's accounts for no reason, especially frequent travelers, they're going to lose out on major revenue. Hopefully Airbnb changes the way they treat their customers.

Honestly the booking itself was very easy; however, the customer service was beyond awful. I only used this site because they had a promotion running at the time (10% of booking if using Apple Pay) which I utilized; however, the app was not working during the booking time period so I reached out to customer service to get this resolved and the did not take any of the comments into consideration. The price for booking via hotels.com was the same price available through the hotel website. Going forward, I will actively avoid using this app and discourage others from using it too. Very disappointed.

I had the worse customer service experience with them ever. They will steal your money - STAY AWAY! A hotel they had listed lied about the accommodations they provided. I tried to get a refund, but was given the usual rigamarole about non-refundable charges and how they had their hands tied. NO advocacy for the customer at all. Despite the hotel lying about the services the hotel offered on its website, they refused to issue a refund. Their customer service was also terrible, stuck to a script, and had absolutely no mind of their own. The same idiot mistakes United Airlines made this company perpetuates. Do not book with them!

I needed a room with double beds since I was traveling with a friend. I tried booking a room with Hotel Tonight, and it went straight to payment. I thought maybe I could choose the bed/room setup after, but nope! They said the hotel would decide for me, and they didn't have any double beds. I called immediately to request a hotel change or refund, but they didn't care. There goes $350 down the drain! Yay! Customer service is atrocious. Surprised they even have one if they don't bother listening to their customers...

Very poor customer service and they took my money! My stepdaughter passed away and I was traveling to Florida. I spoke to a gentleman a few days prior and was advised that I must upgrade. I called after to speaking to a representative and I requested a supervisor. A woman was the ONLY supervisor, Megan who refused to refund $600. I asked for another supervisor and was told that she is the only one to talk to. I was given an email for upper management, but reported that they will not talk to anyone. I want my money returned. I am reporting this company and even attempted to post this on Amazon, who promotes this company. It has been a year and I am reminded once again this time of year of the scam they continue to do to people.
-Kelly Brophy

Please avoid this app. We booked a hotel via them, and after going to the hotel they couldn't find us on the system. We waited an hour and still we weren't on the system. So we decided to request a cancellation and leave to go elsewhere. After 2 hours, the staff at HT decided to reserve us a room instead of cancelling like we asked. We even had confirmation from the manager saying this was true. Definitely con artists who will do anything to just secure your money. What's the point of booking through them if you can't even access the hotel room you've paid for? Never using this app again.