HSN

I purchases two sets of Comfort and Joy pillow sets. Not only did they not perform in the manner described I ended up with an injured neck from sleeping on them two nights.
After two nights I boxed them up and returned them expecting, foolishly, to receive a complete refund since they did not perform and promised. I received appx 70% of what I paid plus a month of chiropractic bills and pain.
They are a bunch of crooks.
*******@comcast.net

I ordered a pair of Bearpaw boots on December 4,2021. This day they had it on TV so I ordered a pair. I've been waiting and today I received an email that I returned them. When I called as I never received them. I was told they canceled my order as they did not have them. I don't understand as I ordered them when they advertised them. Won't be buying from HSN any longer. Bad business practices.

I called HSN many times to make sure I was paid up and was told no problem. Never once told to check with credit card people. They called many times but never once left a message. My credit got hit hard for nothing. I don't answer 800 numbers unless they leave a message. I CANCELLED THAT STUPID CARD. A word to the wise buy nothing from these people the left hand doesn't know what the right hand is doing. I paid in full and asked them to contact the BUREAUS and clear me, and was told they can not do nothing! They can do it if they want to. If you have a card cut it up you can get a much better deal on E BAY with no trouble at all... This is what i can do, SLAM them! Not once left a message what a company!

I bought an AC unit on July 12th 2023. As of July 17th 2023, it hasn't been shipped or anything. I called to have it removed. But the rep said it had to be canceled within 24 hours. I tried and they told me that I had until midnight the same day to cancel it. Which would of left me 4 hours. Without an update. So I contacted them again since it hasn't been shipped. They told me that despite the fact it hasn't been shipped they can't cancel it because it wasn't the same day. Which makes no sense. So I asked if they could ask the vendor if they could cancel it because it hasn't been shipped. My daughter's dad is a warehouse manager. They said they had no contact with the vendor. Almo. So I had to contact them myself. HSN is a scam. They're employees are lazy. Please be careful on how you spend your money with these scammers

This company has the worse phone service IN THE WORLD! The people who take your order are the rudest and so ready to hang up before your done with your order I have been a member for years and every time I place an order it's the same experience RUDE! This time the guy order the wrong item no for me and charged my card I check called back and got another RUDE person a manager said Things Happen well you know that's NOT WHAT A CUSTOMER WANTS TO HEAR! She HUNG UP! GREAT SERVICE I will never order another thing on HSN! BAD!

Hi! I have purchased ACER Aspire laptop 17". After unpacking the laptop and VIPRE security sticks I did not find any reasonable detail instructions how to remove some unnecessary program as well as download properly the new ones (VIPRE, ADOBE Reader, etc. Fortunately a service support by Vtec.com was available and after two attempts and waiting time of 2 x 30 minutes I was connected to Mr. Ryan Johnson. He was extremely helpful and skillfully guided me on the screen to accomplish many not easy tasks which either were not mentioned in TV infomercial (e.g. McAfee was already downloaded and interwoven with some other programs) or was getting complicated because of business ties some IT companies built among themselves. Ryan spend over one hour with me and thanks to his great effort I'll be able to use my computer as soon as possible. I wish most of HSN and Vtec technicians would be as helpful and innovative as Mr. Johnson. Thank you for his helping hands!

So I saw something on TV that I wanted and I went to the website to make a purchase, an error message popped up and just vaguely said to contact customer service, the customer service rep claimed that I didn't answer the security questions in a previous phone call but I was never asked the security questions. Then he said that they were unable to accept my email address and didn't say a reason why, then he wanted me to create another email address which I thought was shady. They pretty much refused service. Avoid this company Qurate Retail Group which also owns QVC.

My wife had a stroke. The stroke affected her mental abilities. She got the highest score in her college statistics class and now can't do numbers. When someone asks for her phone number or address she freezes and has to look it up.
One day she got on the shopping network. She ordered a lap top, cell phone, probably all the make up available that day and a few other items that I can't remember. And they talked her into a HSN credit account. By the time I found out about it the products were arriving. I was able to return the lap top and cell phone but not all the make up. She had already used some and did not want to stop. I closed the HSN account. I'm still dealing with paying off the balance owed. I have called and complained about how they were able to sign her up for so much knowing how she can no longer do numbers. There has been no written apology just bills to pay.
If someone has difficulty tracking with you you need to find out why. I have to give a one star rating but I do not want to give any.