HSN

To be honest, nothing negative happened for my order. I ordered from them because they had a great gift set for a beauty product at a great price. It took a while to ship (despite them charging standard shipping) and that's where I see a lot of the complaints about that HSN charges shipping per item or per set of items your order, not the whole order. So let's say you order a pair of socks, and then a camisole you'd get charged for the full price of shipping for one item and then half price for another item - that can add up if you're ordering a few items! That's silly and outdated shipping practice - it's shady at the worst because big companies have contracts with shipping companies. That being said, they do have free shipping deals for certain things and drastically reduced shipping depending on the promotion (but I don't pay attention). I was very hesitant after placing the order because of the enormous complaints out there and although my order was processed and delivered OK I would not recommend ordering things you intend on returning (a lot of clothes) and electronics.

HSN IS THE MOST DECEITFUL COMPANY THAT USES DECEITFUL ADDS TO SUCK PEOPLE IN. I HAVE NEVER BEEN SO UPSET ABOUT ANY PURCHASE I HAVE EVER MADE FROM ANY OTHER COMPANY., THEY SHOULD NOT BE ALLOWED TO SELL ANYTHING ON TV OR ONLINE EVER AGAIN! SHAME ON THEM! BIG FAT LIARS! Buyers beware,!#$@

I purchased a rocker recliner that was almost $1800 in 3/23. Now the wireless remote has malfunctioned HSN will not help me they keep sending me to the manufacture the manufacturer sends me back to HSN. I have a chair that no longer reclines don't buy expensive items from HSN they don't support what they sell

I purchased a Zwilling self sharpening knife set on Nov 10th. So far I have had 3 different stories told to me by their customer service
1- It was shipped and got lost (never shipped according to the next 2 agents)
2 It is in your cart- I can see it - You will receive it
3- You need to wait until 11/24 to cancel. Call on 11/24 and low and behold they tell me that it is available and I can receive it by 12/13- ok succumb to the deal and go along with them.
4- Status never leaves packaging. So once again they have sold me something that is not in stock. Agent says I need to call back AGAIN on 12/24 to cancel the order
5- If I had bought it on Amazon- I would have had it by now!

Lesson learned- do not shop on HSN EVER!

Ordered an item early Aug - product defective. I called HSN & they issued me a UPS prepaid return label. Product returned Aug 21st. They shipped a new order which was also defective. I returned 2nd product Sept 11th. As of yesterday no credits have been issued. I checked delivery of UPS return and HSN received the item Aug 28th (yes a month ago)! They don't want to check for the 2nd return because I don't have a tracking #. This is awful customer service. I hate having to do a companies work as I don't work for HSN yet they expect me to do their work! No more shopping at HSN!

I was once a loyal customer but after how they treated me I will NEVER give them a dime of my money again. I tried to order an item but they blocked my address because my son who has his own credit card, social security number and job ordered through them and didn't finish his last flex pay. I explained how its not fair to make me suffer when I have never missed any payments and have paid for all of my purchases. The rep said it doesn't matter. I even offered to change the shipping address and she said it doesn't matter because the billing address is the same. I spoke to a supervisor and he said sorry but have him call us to straighten out his account. He didn't care that a loyal customer was trying to place an order and PAY FOR IT. All he cared about was money they were owed from someone in my household. There is a reason why everyone in the world has a unique social security number. There is a reason why we all have our own INDIVIDUAL credit reports. So for this company to make me not be able to order something for someone else's mistake is just absurd and its their loss.

I can't describe the feeling. On Nov 25, ordered 13.3 MacBook Air with airpods with a 2 day delivery shipping fee. Our son leaves for Navy bootcamp on 12/5 and I wanted to give him an early Christmas gift. I am still not able to track package (12/2/17) they have a $1600 credit hold on my account, won't let me cancel order or get a refund. I've called 6 times since the 27th to check status and NO ONE can tell me when/if I will get a delivery. My baby leaves in 2 days. REALLY DISAPPOINTED... Cancelling my HSN card.

I would give HSN five stars, but surepost shipping knock them down a few notches. I like the pretty good prices, selection, and the customer service- HSN has different items a little something for everyone. Surepost is the worst concept as you have UPS deliver the HSN package to the USPS for the delivery to the house. This hand off can add days to the delivery process- if you get the package at all. I really have to see something at HSN that is nowhere else for me to go through that surepost craziness.

Purchased Collectors Alliance 1999-2007 quartermania Philadelphia/Denver/Gold State Quarters 50 States commemorative Quarters Denver Edition/ Philadelphia Edition. Purchased in 2007 but did not realize would depreciate instead of appreciate Live on Social Security and needed to sell collection for Hospital Bill was advised by coin store where I tried to sell, that coins were only worth face value he mentioned a lot of people got duped Paid $192.49 in 2007 and now being offered $30.90 a loss of $130.00 So surprised at HAN still having them on air Collectors Alliance complete Scam would not here any part of it and said my problem gpt

Ordered this month & a half ago.paid on credit card...never received item...received a pair of dumb sunglasses from California! This is mail fraud...do NOT order from them

If I could give a negative 5 stars to HSN I would! I ordered a toy which I received. It seemed very cheap China quality made and was not worth the price I paid. I decided to return and pay the $13 in shipping. My returned product was "received" by HSN on 12/15/21 according to USPS tracking# and today is 1/26/22 and I have yet to see the credit come through to my card. That is almost a month and a half I have been getting the run around by HSN. I have spoken to them multiple times (4 to be exact) and I am being told "it's coming". Even if I do get the refund, 45 days to process something that should take 1-2 days, it is UNACCEPTABLE HSN! If I don't have my refund by the end of the week I am contacting Boston's major TV news station to help me get my money back and shed light onto your $#*!ty company.
Order# *******917 - RESOLVE IT!

I called HSN to purchase a HP Laptop computer, I ordered it for customer on 5-easy payments, which they took out $208.00 dollars out of my checking account, well I call today 5-days later for then to tell me the sale was cancelled, this is without my knowledge, If I would have not called in I would have never known it was cancelled after they took my $208.00, They did say they would return my money and wanted to know if they could help me find a computer, I said no I will never purchase anything from HSN again.

Then I received an email telling me that it would not be published because it failed to meet their review guidelines. I had not been provided with guidelines. My review contained no profanity or falsehoods and I cannot find a legitimate reason why it would not be published by a creditable business.

I emailed them outlining the above and requested that they send me their guidelines so I could ensure that my review met their guidelines. NO RESPONSE.

Apparently, their guidelines are that you must write a positive review. Negative reviews will be refused and you'll be told it doesn't meet their guidelines and it won't be published. EXTREMELY SHADY BUSINESS PRACTICE.

HSN doesn't require a signature upon delivery for electronics. UPS left my tablet in front of my door in the rain. Visible for anyone to steal. I will never order anything of value again.

Beware of Specials, especially Two - fers, They are getting rid of unwanted merchandise. Today I watched an item that I was interested in, and the Rep said it was a customer pick. Since I've learned not to buy anything without reading reviews first, I went on the website to read them about this item - THERE WAS NOT A SINGLE CUSTOMER REVIEW. These reps lie like hell.
I've made many purchases from HSN that I'm very satisfied with, but I've returned more than I kept. I will purchase from them, but I am very, very careful. Return shipping is not free

I notice so many negative reviews regarding HSN, however my personal experience with this company contradicts the majority of the perspectives I'm reading on here. To begin with, I ordered a PS5 about a week ago. It was supposed to arrive the following Wendesday(I ordered on Sunday night) however it didn't arrive until the following Monday, 5 days later than expected. A little fustrating, however customer service was extremely kind and helpful and they actually answer very quickly. They made sure my tracking number was sent the correct email address and my package was delievered without any problems. I'd definintely reccomend ordering from this company and I'm very satisfied with the product and customer service.

- T. C.

I have been ordering for over 6 months&always pay on time... I had n issue with where my billing address was&i politely tried to rectify the situation... I was told by customer service i could send products to my work address... Which turned out to be WRONG INFO... The security department&its representatives are HORRIBLE... The customer service does not even seem to be properly train in policies... You could train a mute monkey to do a better job... I called my institution&changed my address... I made another the phone call to the so CALLED SECURITY DEPARTMENT&WAS MET WITH MORE IGNORANT&BELLIGERENT BEHAVIOR... I am CANCELING MY ACCOUNT&SHIPPING MY ITEMS BACK... Don't need a company who does not appreciate my business,,, THEIR LOSS!... Also by the looks of these reviews other folks are fed up to with HSN...