HSN

I ordered on HSN.com and paid extra for express shipping. The Website says it would take about 3 days. When I check the shipping the delivery is delayed due to HSN paying the wrong shipping and therefore my packages will not be delivered when promised. I spoke to Evelyn from UPS and she confirmed that the method paid for by HSN was not expedited. I am very disappointed that the last 2 times that I have used this company both times I have had one issue after another. I hope as a valued customer my concerns are taken seriously. All they did was give a $3.00 credit... now I have to go out and buy another gift and stay stuck with this one since I could care less for HSN credit. Shop QVC... HSN has terribly priced shipping rates. All separate and don't ever pay for Express or Expedited it's useless.

I am still waiting on my pkgs however they have accommodated me with a refund for the inconvenience. Emailing customer service is the most effective way to get your issue resolved I will give one extra star for handling my issue but I still would not recommend. I've had a similar issue with them before and I don't feel I could trust this company. If the deal is good enough we will see.

I HAVE BEEN ORDERING FROM THEM FOR A FEW YEARS NOW, FLEX PAY IS FINE. THEY DO CHARGE YOU FEES ON EACH ITEM THATS FINE, BUT RECENTLY ORDERED A $60.00 ITEM FOR $15.OO BUT THEY DONT INFORM U THAT YOUR ITEM WILL BE SHIPPED TO A POST OFFICE NEAR U. WHEN I CONTACTED THEM ABOUT THIS THEY SHUT DOWN THEIR SITE
ON MY EMAIL, I SPOKE TO THEM ON A FEW OCCASIONS AND THEY WERE
ALL VERY RUDE OR TRUCLENT. I THINK THEY DO HAVE INTERNAL PROBLEMS, AND DO TREAT LONG TIME CUSTOMERS LIKE SH... T

The customer service is deplorable! I DO NOT recommend this retailer, they ship damaged product, provided a song and dance to return faulty products, lie about how they will remedy the problem and still require the customer to jump through hoops to get a refund.
After ordering $246.62 in origami shelves in February 2018, they arrived and were so damaged and bent that they could not be locked into place or used. After 3 call and getting lied to and the run around UPS was superposed to pick them up. I spoke to Linda at *******861 to resolve this problem - at first it appeared to be helpful; however, UPS never picked up the shelves and according to Linda the request was made 3 times.
At this point, I just want my refund and to move on, but that is not going to happen. Now it is the end of May 2018 and this problem is still going. After calling Linda today and letting her know the credit for damaged shelves is still not there, she became very snippy and rude. Then told me to call *******900 and ask for a Customer Accounts Supervisor. That was a bold face lie! Again the run around because they cannot and will not do their jobs! So, 4 months later I am still getting the run around on damaged product they sold.
DO NOT buy anything from HSN! They do not operate with morals, honor or ethics. Their behavior is shameful and disrespectful - shop elsewhere so you too do not have these problems!

My wife bought me a Propel drone as a Christmas gift. She watched the video (https://www.hsn.com/products/propel-sky-master-fpv-drone-with-live-stream-hd-camera/*******) and the sales guy said this drone had a 500" range. That is a decent range for the sales price so she ordered it.
Today I took it to a ball field to do some video. I flew out about 100' to film myself. This was further than previous flights around our property. The drone stopped responding to any controls including "auto land". It lost reception even that close.
It was not pilot error since I am highly experienced.
I tried to explain this to HSN that it was a radio defect and the drone was lost somewhere in the forest or swamp. I was told that they do not give refunds for a "lost" item that cannot be returned. I explained to another "supervisor" that all I had to return was everything except the drone itself. It was "lost" because it failed and flew away to never be recovered.
The best they would do is knock off part of the cost but we still have "flex" payments for a defective item. I recommend that everyone really does research regarding validity of sales pitch claims HSN makes on TV for items they sale. Get on google for the reviews first. I doubt this comment will see the light of day.

Placed two orders, which showed on my account history.
Then suddenly NO ORDERS showing on my account. I called twice, the biggest waste of time ever.
I'm told that I cannot use PayPal, they 'do not have an agreement' with PayPal, what a bunch of bs. I checked out using my account, and hsn is telling me that I am a 'guest'.
Wish I had a tape recording of the customer service reps I spoke with, just reading the same script over and over and over.
DON'T WASTE YOUR TIME AND MONEY WITH HSN!

The 1st week in March I ordered 2 for the price of one bionic spotlights I only received 1 when you talk to customer service they deny that it was ever offered although if you read other reviews you will find it was offered and the same thing happened to other people, they received 1 were billed for 1 when they were supposed to be getting 2 I've ordered other products from HSN and been pretty satisfied but I'm very unsatisfied with this item and the way they handled it

I ordered a tablet off HSN and they delivered on time as tracking said. But UPS came in the evening when I was at work 4 times. I'm a mid shift. I left a note the second day stating I would not be home and asking for the UPS to come earlier yet he still came afterwards. Because of that my package was returned to HSN and when I called HSN they were extremely rude to me unwilling to mail the tablet back to me, and just have it delivered to UPS having me pick it up myself. They wouldn't even give me a discount on another tablet. And when I applied for a credit card and was approved I got a discount, but they said if I were to purchase something else the discount was already applied so my discount is used and over with. I opened an account for nothing pretty much. The supervisor also was no help or willing to budge to help. I feel HSN has ripped me off. I'm disappointed in this company, there service, customer service, and the experience. I will not be ordering from them ever again. QVC is my new top that's for sure.

Running aggressive promotion of RCA laptop dec 18-19 with big hook that guaranteed to get for xmas, sat on hold total of 4 hrs all week to see why it had no shipped yet as of 21st, still cocky story if we say it will be there on 23 it will etc., UPS froze delivery 23 due to xmas? So the biggest gift is not here, these pple took $54 out from so many pple asap, now so many have to sit in hold to send this back, will never fall for hsn xmas ripoffs again, Amazin got things to me in 3 days & I never sit on hold for 30 minutes jyst to reach them, my opinion HSN has no respect for the Christmas holiday

Consumers Be Aware - HSN has no regard for its customers! I have been a member of HSN for over ten years and bought much from them over the years. My mom passed away and I went on HSN to close my mother's file and to update my account (change my phone number and address). The automated system would not let me and so someone from customer service went through the process with me and assured me it was done. I then ordered things which never arrived. When I called to check, I was told the updates had not taken place. Another representative went through the process, and updated my account for me, told me it was updated, and then took my order for the second time.

These items never arrived and when I called, I was told (1) my account had not been updated, (2) both orders had been sent to my old address and returned; and (3) my account had been closed by HSN for non receipt of packages. When I asked to speak to accounts so that the problem could be corrected, I was told accounts does not take phone calls, only letters. Basically I have been punished for my mom dying and for moving into her home and using the phone in existence there.

I wanted to buy a printer. You get a $40 discount with you 1st purchase on their card but it's impossible

I made my first and only purchase from HSN and began receiving advertising emails every day afterwards. I tried "unsubscribing" many times and made no less than 5 calls requesting they take me off of their email distribution but it's been 3 months now and they continue to harrass me daily with more emails. After one call with a manager wherein I thougth it had finally been resolved, I then received the attached letter stating I do not have a right to be taken off the email list. This is unacceptable and will ensure that I NEVER AGAIN order from HSN.

I am planning early for planting and looked into hsn for canna lily bulbs which they sell for $35 for 6. Do your self a favor and check out Lowe's. I found the same product- 5 bulbs for $14.95

I am disgusted with HSN. I placed an order online for a tablet and the protection plan it gave me the option to flex pay so I entered all my banking information and then it sent me an email about an hour later to say that it was cancelled with no reason provided. I called customer service and they stated that they could not tell what the reason was and that eligibility is different for each customer. STOP GIVING THE OPTION IF IT IS NOT AVAILABLE FOR EVERYONE. YOUR CUSTOMER SERVICE SUCKS AS WELL.

I am closing this account, will NEVER buy from them again. ORDERED a $321.71 on flex pay charged $150.00 interest now owe $400.19.

WITH NO NOTICE HSN CLOSED WITH SYNCHRONY CLOSED WHILE I WAS SICK DUE TO COVID IF YOU WANT RESPECT AND TO BE TREATED AS A GOOD CUSTOMER HSN AND SYNCHRONY BACK IS NOT THE COMPANY FOR YOU!

THEY HAVE NO SOLE!

They suck! I have ordered from them for years and keep saying I will not anymore. I moved over a year ago and changed my address on their site on my account, yet each time I place an order via my phone/phone number, they ship it to my old address, which is not anywhere on my profile on-line. It goes to show how antiquated they are that their phone orders have not been updated to match my on-line profile, I emailed them about this about a year ago and got stupid generic customer service responses that I had to amend my address myself? Hello, I did, my old address is nowhere on my profile and when I order online at HSN.com, my orders are sent to my correct address because that is the only thing on my profile, YET, when I order via TELEPHONE, they send it to MY OLD ADDRESS, which I personally deleted on-line from my address book. How is it that orders placed via the internet goes to my correct address and orders placed via my phone goes to my OLD address. I MOVED OVER A YEAR AGO?