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ID.me has a rating of 4.2 stars from 23,685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention customer service, video call, and great experience. ID.me ranks 2nd among Software sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
Fairly seamless, although would appreciate more instruction on process. After completion, I could not enter the IRS account to pay my tax bill, resorted to old-school mail... then 2 days later, saw that I now have access...
When I first used this service, it worked seamlessly. The second time through, it failed miserably. The server was either too slow or non-responsive. And there is no way to contact a real person by phone or chat. All you can do is file a trouble ticket and sulk. They need to dedicate more resources on web servers and real people to support customers from all over the country.
I spend hours online checking many websites trying to find out information regarding my past tax returns and missing forms. Could not find any concrete answers and was constantly being directed elsewhere. Many of them just asked for my personal private information (ssn…bank info etc). ID.me made me feel secure with my information and had all the answers I needed! Will definitely keep them within reach!
Date of experience: October 31, 2024
It was a great experience signing up with ID ME. I know this is the future of things to come especially when it comes to identity theft. Upload documents before beginning will make it more easier. So don't put it off, jump on it now.
Date of experience: December 1, 2024
I am growing and just me so I appreciate everyone & everything. In life we don't know what it might bring. Regardless don't forget to sing. Just remember with Love everything is possible! Written by Michael Kody Rouse kind regards
Date of experience: October 28, 2024
I thought it was well put together. The questions were relevant. They didn't seem to direct you into a limited set of options. The only thing I noted was at the very end when it asked would it be OK to call or email and my preference. As soon as I Picked email I couldn't switch back to just call me. So I don't know if it had the option of like weekdays and an hourly suggestion. And then I got this survey. Which is interesting because you're asking my opinion on your survey fantastic. I wonder if this is AI? Ha ha.
Date of experience: December 1, 2024
Like most companies this company doesn't want to ever have to talk to you. You have automated every single method or problem or issue has an automated bot that responds to you via e-mail, as the official representative from the customer service department. So if you want to reach the human being good luck.
Its so unbelievably annoying and I dont see how an agent of our public institutions should be given a contract to be this $#*!TY. Shame on you.
Date of experience: August 24, 2024
Verifying my identity was very easy but once I did, this page was supposed to redirect me to my unemployment benefits page in North Carolina and it doesn't. I've tried multiple times and the timer runs out giving me an error code. I have not been able to file my unemployment claim because of this.
Date of experience: October 5, 2024
I enjoy using this service for not only military ID but all government verifications. I only had to do it once years ago and have never had to go through the verification process again plus a lot of benefits
Date of experience: October 31, 2024
Ridiculous measures of enforcing protocols that no one could possibly need that extent of. Since when are state benefits categorized in protection with as much importance as a celebrity bank account? Would idme like to take a blood sample as well? Better make it so we have to confirm the blood sample by hearing it from the actual lab worker determining legitimacy of the blood test results! Gotta protect my 200 dollar state benefits lol
Date of experience: November 15, 2024
Ok. Taking a picture of a card is hard when you have tremors. Make my phone screen a copy machine. Card down button verification please turn button verification in 5 seconds not 4 tries over 6-8 minutes
Date of experience: November 18, 2024
See notes attached on previous questions. Brian the representative made my experience a Wonderful one. He did an outstanding job great customer service skills and great management skills. However the representative that initiated the call was unsatisfactory to me. He was very short with us and made a false perception without seeking advice from management. I asked for his supervisor and that's when Brian came on the line and changed my whole outlook on this experience. Thank you so much Brian, keep up the Good Job! Thank you!
Date of experience: August 26, 2024
Once all the documents are uploaded and ready to go, the process was very quick and efficient. Oh, I conducted the process at five AM on a Thursday morning if that helps clarify my wonderful experience. Enthusiastically recommended!
Date of experience: November 15, 2024
I have been putting this off for almost a year, expecting it to be an onerous task. Imagine my surprise when it wasn't! If you have pictures of the front and back of your DL and another ID, I had one of my health insurance card. Once you login, the entire process might be over in less than 30 minutes. The agent I got was awesome and I was on the call with her about 3 minutes. Done!
Date of experience: October 26, 2024
Got to the point where I'm supposed to upload and ID but how? I'm on a desktop. I don't use my phone for web surfing. Classic example of going overboard to solve a non-existent problem. What was the issue with the existing system? None that I've been able to find.
Date of experience: November 15, 2024
In 2020 near year end, the unemployment services hired this company to provide third party ID services for them. In its infinite wisdom, they didn't think the users may not all be USA residents, my address couldn't pass the system, therefore I lost few thousand dollars. I need my money back.
Now in order to get to my IRS account I should go through them again. Why? Why should be a third party paid for this service?
Even now, filling up the survey I couldn't finish on my IPhone because the last field couldn't be filled up. Unprofessional.
Date of experience: November 10, 2024
I had to change passwords even though I had written down the first one. I finally got an email that I was successful but could not figure out how to use it for the purpose I had intended. A lot of screaming and desk-pounding was involved. I can't imagine I will log in again.
Date of experience: November 17, 2024
It was very easy to use. Lots of information. When I needed more help or have questions you're there to assist. I had some problems with the selfie thing and a little trouble with the uploading my documents. This is very helpful. Thank you very much
Date of experience: September 8, 2024
I chose ID.me because a friend recommended them. I was torn between both apps and after reading up on their information I felt that they were the one for me. I had to have a video chat with an agent and I have to say I was a little nervous but she was very nice and we got through the process very easy. I highly recommend using their secure site.
Date of experience: August 30, 2024
Look, I understand the need for identity verification. But is it really necessary to do "video selfies" now? Not only is this process annoying - with strobing, seizure-inducing background colors, it doesn't even work on a desktop. What's next, DNA verification? Ocular scans? Blood samples? I hate this, and I hope to god I never have to use it again.
Date of experience: October 27, 2024
This was a terrible experience, because after all that hassle, I still don't know if I completed the process. That seems like such an easy thing for an online program to verify either way. Oh, and when they say your last name is private, what they really mean is that some of your surname will be shown publicly. That is NOT the same thing as excluding it; that is a misleding use of the term 'private.' You can't give partial information for something private; the natural understanding is that NO information about that aspect will be shared publicly. Not a good look when an ID verification site fools you about the information it will keep "private."
Tip for consumers:
I was never told to pay anything, but now I am being asked to verify a payment that I was never asked to make.
Products used:
ID.me
Date of experience: December 6, 2024
I just shared how dissatisfied and frustrated I was, and it's AI still asked me for a review. Perhaps words like frustrated, confusing, and unclear don't register in AI?! The only easy parts were sharing my driver's license and scanning my face- very unsettling to me.
Date of experience: October 27, 2024
I have had major issues getting documents for my daughter's FAFSA this year, BUT this company helped me right away with no issues! I would rec them to anyone who needs a verification service. It was SO easy to use and fast too! Thank you ID.me!
Date of experience: November 8, 2024
I wasn't able to use the self service, since I don't have a cell phone, driver's license, nor current passport. But the website system walked me through the process of uploading the necessary documents, making it very clear which ones I could use. The agent on the video call was lovely. She was very kind and patient (I am 93). I highly recommend ID.me!
Date of experience: October 5, 2024
Everything was easy peasy. And after I thought about it all it is legit and now I can hopefully access my funds that Direct Express has been 2 weeks giving me different answers from each different representative.
Date of experience: September 10, 2024
I first got the ID.me card to use at Lowes discount store. Since then have found other places to get the VA discount.
A few things about the plastic card that I carry. Wish it had a photo. Also wish that it looked more like the military ID just a different color or striped as such.
Date of experience: November 11, 2024
Customer service is very difficult and time consuming to work with, making me question the professionalism of the whole company. Trusting this company with your sensitive personal information may not be worth saving a couple of dollars in discounts.
Date of experience: August 19, 2024
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
Identity touches all sectors of the economy. But revealing the information that identifies us can be risky. At ID.me, we’ve changed this paradigm.
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Hello William. I appreciate you bringing this issue to my attention. I do apologize for the frustration this has caused. You can find out more about security and privacy with ID.me by visiting https://help.id.me/hc/en-us/categories/9309241964183-Privacy-Fraud?utm_source=hc&utm_medium=homepage&utm_campaign=top&utm_content=privacy. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me