ID.me

The compute I was using did not have a camera, and I was not prepared with my original password when I needed it. The process to change password was made extremely easy and pleasant by the agent that sent me the link to my phone allowing him to complete his ID.me procedure. He was extremely helpful and the procedure did the necessary steps to authenticate me by also sending various codes. Try it you will be very pleased.

New iPhone user not understanding all the ins and outs of operating phone. Because I could take my time; I was able, a surprise to me, to complete id.me program. If I could do this program anyone can especially if you understand your phone.

Wasted time taking pictures, front and back of 2 documents uploading them and then still needing video call to verify. Whats the point of uploading if they are not used? Then to take a survey to tell them it was a big waste of time as I could not get into the NJ dept of Taxation by using the app.

It is an easy and effective way to sign everywhere it is available for use. I wish it could be used for every locale that a user id and password is required to get access ti the site. Government (federal, state, and municipal) as well as Private companies.

It can be challenging in any online navigation process. Reading the directions is vital to completing the process and observing how efficient this application can be in the future. The results is the key and how I communicated my concerns. I must admit, I wanted to completed the process at the first attempt. Remembering I can only control what is allowed and finding humor in recognizing I was getting a little frustrated. The big picture is this, the experience is priceless because now I can assist others if necessary.
Patience and learning how to navigate through any application can be rewarding. I'm starting to like ID.me for me.
Thanks again

I was trying to get on my account with an old one that i didn't remember so i tried ID. Me that was a big improvement, sure, there were a lot of steps i had to do, but that only go to show how secure it is. I'm glad i used this one.

I was able to log onto the IRS website easily in the past few years, but now am forced to use ID.ME, a random for profit company to log in. They make me do some selfie with my laptop and then complain my room is too bright. Once I pass their invasive test, then they send me to the IRS page with an error. Why are American tax dollars funding this crappy service?

I just set up an ID.me account. It was relatively easy but would have been easier if:
1. I had my forms of ID ready before I began the process. In my case, I used my state-issued driver license and my Medicare card
2. I had enabled the ID.me website to have access to my camera using my Safari settings.

They used Sam's Club logos. I believed they were part of Sam's process. Wrong. I could not use the discount they offered and gave up a ton of personal information for no good reason. I feel like an idiot.

Why do I have to use this website to verify my personal details but they are wrong and I can't update them? They are not the government because if they were then they would have my correct information bc all my official documents have been updated at least twice since I lived where they say.

Tried 5 times to simply register using this application. Had to reenter information at least 4 times in all areas. If you don't enter the information correctly (what is expected, although the application is so bad that you never know for sure what information is correct for any question), you're either told to repeat, repeatedly, are kicked off, or find that you've gone through the whole process just to find out that none of it registered, and you have to do it all over again. My opinion is that if you don't HAVE to use this, don't. Go another route if you can.

Waited an hour and a half to speak with someone the first one hung up on me then waited 30 more mins to speak with someone and this one was rude af simply bc he couldn't see very well since I was on a phone. Then I asked to speak with a manager to let someone know about their horrible employees and I was told to choose between finalizing my verification and speaking with a supervisor bc he cannot do 2 things at once. I typically don't do surveys or reviews but with the awful experience I had I sure as hell am doing every review or survey sent to me.

Round and round and round. Their website needs alot of clarification as to what we need to provide, an entire afternoon spent messing around with documentation etc. which was totally unnecessary. I'm glad they're paid because I'm not! The web agent was professional but not friendly at all. Perhaps we in the UK are used to agents who might crack a smile or say something personal which is really relaxing for the individual on the video call.

Their video selfie process is at the end of the verification process, and continually crashes. Do all the steps just as they say, but it will still say "Something went wrong" with a Try Again button under it. The Try Again button does not even work and in order to retry, you have to go through all the other steps again, just for it to crash again. I had tried 10+ times over the course of multiple months using different devices, until it finally worked.

After Hurricane Helene hit our area I had to apply for unemployment. I had never done this process and using ID.me made it so easy to send in my documents and get the process started. I have to admit I am not really savvy with a computer and I was still able to get it done easily. The process went smoothly and made an already stressful period less so.

I do not live in the USA but I receive benefits. The.gov agencies required a US address to access my information online but ID.me allows me be verified quickly to access my claim from anywhere in the world. The setup process was amazing and so professional and convenient! I was really impressed!

Attempting to get through this process was worse than a bad day at the DOT. It is intended to be easy but fails to account for the fact that half of the population doesn't spend half of each day playing on a phone. Frustrating is an understatement.

Advised by the SSA to get verified by ID.me.
Went through the process, which was flawed by SMS failure of their system.
Added NOTHING to my ease of access to my SSA account as was promised.
Decided to investigate. Website failed testing by Burp Javascript Scanner.
Searched for"ID.me scandals"
Searched for "Blake Hall government connections".
Read ID.me Wikipedia article.
Made me wonder who's their benefactor in a grossly corrupt govermnment

I'm a retired large scale computing system engineer who planned, installed and maintained
Systems for various companies. Blue Cross, State Farm, AT & T, Time to name just 4.

This is a free service, except the portion of my taxes used to buy this crud.
Tried to ad proof of my ID.me application being completedwith a screen shot but this site said 100% then did nothing.

I spent about 30 minutes doing everything I was supposed to. Received the green confirmation check mark that my ID was verified by ID.me. I cannot continue the next steps of the process because every time I log in, it says "returning to the verification portal" then times out. I cannot get past this time-out. I attempted to request help online and received a useless bot email. The bot said to respond to it's email and a person would reach out. I did, I haven't received help from anyone. No number to call. No direct way to receive help for your software not working.

This is not quicker. This takes a long time I had to fill out the information scan the front and back of my drivers license. Then scan my Social Security card. Then do a facial recognition. And still had to schedule a video call. I was on hold for over 20 minutes. The agent was great! And was able to verify my ID quickly with the same ID and Social Security card that I had scanned in.

If the ID.me set up process is started on a desktop, make sure there is a camera to take photos of the documents and the person setting up the ID.me. A laptop may be easier. A cell phone is too small.
At least I know my credentials are secure in the end.

Used ID.me to complete the application process for state benefits last year. Was impressed at the ease of use. Was able to upload copies of required documents easily and complete the needed video recording on my smart phone without issues. Subsequently used ID.me to access my IRS portal and public health insurance pages. Having gone through it once meant not having to complete most of the process again (had to do the video recording again, but it went quickly since it literally took seconds to finish). The directions provided at each step were intuitive and user friendly.

I was having issue verifying myself, and I was hesitant using another method to verify so I messaged their helpdesk. I got an answer shortly thereafter with clear directions on next steps. Followed those and all went well. Seems like a well oiled machine here.