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ID.me has a rating of 4.2 stars from 23,685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention customer service, video call, and great experience. ID.me ranks 2nd among Software sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
Fairly seamless, although would appreciate more instruction on process. After completion, I could not enter the IRS account to pay my tax bill, resorted to old-school mail... then 2 days later, saw that I now have access...
When I first used this service, it worked seamlessly. The second time through, it failed miserably. The server was either too slow or non-responsive. And there is no way to contact a real person by phone or chat. All you can do is file a trouble ticket and sulk. They need to dedicate more resources on web servers and real people to support customers from all over the country.
When I first had to sign up for getting a new passport in the spring, I didn't understand what it was doing or how it would be used. I had tried the "third option" for social security a year earlier and ended up making a mess and finally getting back to my old way of signing in. After renewing the passport, I had occasion as treasurer of a small organization to use it to submit a report to the IRS. I followed the directions and it was easy peasy! Then today I had occasion to sign in to SSA again and chose ID.me with confidence. It is a little slow and a notice to please wait would be appreciated but other than that, easy peasy again. No second level verification text or email. More information about changes like this upfront would help people to understand what is going on and the benefit in the future. Anytime it is offered to me in the future, I will accept it.
Date of experience: December 6, 2024
Cadillac Fox Ford personnel were very helpful - I would rate them 5 out of 5 stars for Great Service!
I called today for an issue and Howard was able to answer my question so I could lock my car.
Thank you much!
Date of experience: August 23, 2024
I was able to achieve what I sought out to do in a timely manner and the site walked me through each step and made it quite easy. All i needed to do was upload my required certified documents to accomplish my task all while using the online ID.me verification process. Im confident that my personal information is secure and feel that they take great care in keeping it secure. Thank you ID.me!
Date of experience: November 17, 2024
First time using the service. I was very impressed, with the customer service. Paige and Crystal helped me. Log on the id. Me website and very helpful in answering all my questions. I will not hesitate to ask their help in the future, they're wonderful. Now I know the steps I have to follow thoroughly.
Date of experience: November 16, 2024
I spent hours trying to log in but the process did not work for me. Day 2 I tried again and after more online verification I was able to connect to a live agent. She could not see my ID well enough and said I would get an email to try again. The 2nd try it worked!
Date of experience: September 13, 2024
My wife was buying something on line and it came up that she could get a discount because I'm a firefighter for our township. ID.me was the method that the retailer was going to use to verify my status in the community. It took two tries to come up with the proper verification certificate, but we finally got it to work and we got the discount
Date of experience: November 6, 2024
Whatever you do don't use the pc because the program the company uses is flawed browser is clunky and refused to turn my mic amd camera on (Facebook amd zoom) run just fine. Otherwise just stick with smartphone and process will be smoother and not have to fight with it.
Date of experience: August 24, 2024
Bad
I have -4.32 dollars.
Please describe your experience with -$4.32 and your utility bills are coming up and your girlfriends kids are wondering why the house is so cold. Go have that conversation for me please.
Date of experience: December 6, 2024
Keep buildings in clean and orderly condition. Perform heavy cleaning
Duties, such as cleaning floors, shampooing rugs, washing walls and
Glass, and removing rubbish. Duties may include tending furnaces and
Boilers, performing routine maintenance activities, notifying
Management of need for repairs, and cleaning snow or debris from
Sidewalk.
Date of experience: August 17, 2024
The fact that I can use ID.me for reasons to actually verify I am who I say I am, is a tremendous relief. It makes me feel secure when it comes to verification and validation on important websites especially.gov websites.
Date of experience: October 31, 2024
I know a lot of us lose our passwords these days it can be easy to do, but we are also worried about our identity, I do trust this site and it was a very easy process to get in to the Federal website, which is very important to a lot of us so to have a company that we can trust on if we lose our passwords is very convenient.
Date of experience: November 16, 2024
Sadly, zero stars was not an option or I wouId have chosen zero. This is a privacy invasive process that puts you at risk with a third party. There are other means to verify people's identity that are not risky(like this process) and invasive which should be used.
Date of experience: September 13, 2024
I'm a disabled person who needs to access my information on the Social Security administration website. I needed a trusted partner to help me build a verification process to make sure that my identity information was safe and secure. The video chat was excellent and I walked away, feeling that the safety of my information was indeed of utmost importance.
Date of experience: November 26, 2024
I'm excited to register on ID.me and take the first step towards securing my online identity. I believe in the importance of safety and verification in the digital world, and I'm looking forward to enjoying the benefits and protections that come with ID.me's trusted services.
Thank you for providing a platform that makes it easy to prove who I am and connect with confidence. I'm eager to explore the features and opportunities available through ID.me and start building a more secure online presence
Date of experience: August 19, 2024
I was only told about ID.me and when I went to register everything was a breeze to go through. I got my service record right away. I would recommend all veterans to start today and get your records clear now.
Date of experience: September 8, 2024
ID. Me is a great concept. I deal with finance and insurance for remote clients every day- so I've an idea of the level of fraud going on out there. My new ID.me account was mostly set up, but not verified. I'd prepped scanned copies of vital docs on my computer - but the process didn't need that much from me, just the phone camera and a good charge on the battery! Once I got past my own thoughts, the process worked flawlessly.
Date of experience: August 23, 2024
For me it was difficult to upload documents. For instance driver's license to upload in the diagram it gives a + sign. I took that as it meant to add a picture. When in reality you have to click on the word "front". And then of course the word "back" that's just one example there are others very similar to that which when added together make it a long process.
Date of experience: September 9, 2024
After providing information and successfully validating their site refused entry with an error and kept sending me back through login. Likely because they use poor methods that don't compensate for Menlo security certificate proxies at government installations, but who knows. Reeks of incompetent programming and a lack of customer care. They have nothing but a rude subgenius chatbot for support and it was worthless as well when encountering registration/login issues.
Date of experience: October 31, 2024
Imagine having someone ask for your ID at a liqueur store. No, not some underpaid, disgruntled employee, maybe a partially trained baboon would be a better analogy.
I have a brand new phone with a good camera. I tried half a dozen times to upload my drivers license. Black background, white background, brightly lit room, darker room. Every time: "Sorry it didn't work, try again." Then tried the same thing with passport. Same result. Then tried the live selfie function. In three different rooms in my home, against different walls. Shades open, shades closed. "We're sorry, it didn't work, try again."
It took easily two hours of frustrating attempts over two days before I used a live representative, who was very nice, and it all worked. But the automated (tech) portion of the process was a dumpster fire, in a flooded river, falling off a waterfall.
Date of experience: November 30, 2024
I found it worked once. The next time I was forced to use it, it didn't work and I was told (by a computer system) my account was suspended. I could not receive any additional information about why. It took weeks for my account to be fixed. There was no communication before the notice that it was fixed. Then, it worked. I have no confidence that it will work next time.
Tip for consumers:
It might work . Don't use it if you have a choice, but probably, you will not have a choice.
Products used:
Identity
Date of experience: September 27, 2024
I used it for college and continuing education classes.
It was not only great for that but will be great for other governmental and medical venues, such as state taxes, medical ID, travel, lots of stuff. It was WELL worth the time.
Date of experience: October 5, 2024
When getting the proper help from someone that knows how to do it or walk you through it's easy. But at first it can be tricky understand the process. But if you get help it's easy. That's just my experience with it.
Date of experience: November 8, 2024
Online Identity Verification is critical today. The United States government, many online stores, credit card companies and banks now require online ID Verification in order to access the site. ID.me is accepted by the Social Security Administration, IRS, Department of Veterans Affairs and other critical online resources. ID.me is easy to use, one of only two, U.S. government accepted online ID Verification methods, and they give you access to exclusive online discounts!
Date of experience: November 8, 2024
Have all your documents and get started. I signed up and was able to get everything done fairly quickly. Great way to be able to get verified for important things like SS or other things especially as we age
Date of experience: October 27, 2024
I was surprised how easy it was to use this process. I really feel there should be a process, system and requirement in all areas where you must show proof of your identity. Very easy to use and secure.
Date of experience: November 3, 2024
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
Identity touches all sectors of the economy. But revealing the information that identifies us can be risky. At ID.me, we’ve changed this paradigm.
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Hello Dianne. Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. If you’re willing to share more about your story to help others use ID.me, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and someone from our member experience / marketing team will reach out. — ID.me