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ID.me has a rating of 4.2 stars from 23,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention customer service, video call, and great experience. ID.me ranks 2nd among Software sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
Fairly seamless, although would appreciate more instruction on process. After completion, I could not enter the IRS account to pay my tax bill, resorted to old-school mail... then 2 days later, saw that I now have access...
When I first used this service, it worked seamlessly. The second time through, it failed miserably. The server was either too slow or non-responsive. And there is no way to contact a real person by phone or chat. All you can do is file a trouble ticket and sulk. They need to dedicate more resources on web servers and real people to support customers from all over the country.
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Date of experience: March 28, 2023
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Date of experience: November 23, 2022
Hello Janet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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Date of experience: October 7, 2022
Hello Jeffrey! If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. -ID.me Social Response Team
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Date of experience: March 30, 2023
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Date of experience: October 7, 2022
Hello Brandon! We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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Date of experience: December 1, 2022
Hello Thanh! Thank you for your 5-star rating of ID.me! -ID.me Social Response Team
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Date of experience: December 7, 2022
Hello Carl! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
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Date of experience: March 26, 2023
Is ok and faster gogo ggggggggggggggggggggggggggggggggggfffff
Date of experience: December 10, 2022
Hello Juan! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
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Date of experience: October 28, 2022
Hello Bryanna! Thank you for your 5-star rating of ID.me. -ID.me Social Response Team
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
Identity touches all sectors of the economy. But revealing the information that identifies us can be risky. At ID.me, we’ve changed this paradigm.
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Hello Carlos! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team