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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 26,434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,344
value
1,095
shipping
600
returns
590
quality
1,077
This company does not typically respond to reviews
+294
How would you rate ID.me?
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Georgia
1 review
0 helpful votes
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Good one
April 6, 2025

It was. Ok. I wouldn't recommend to nobody else who don't have their id or ssi an after the video call i thought i was goin to be done an get to my money by no so i don't recommend i have to do other stuff

Date of experience: March 27, 2025
Texas
1 review
0 helpful votes
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Excellent representative experience.
April 10, 2025

Had some audio issues in call where I suddenly couldn't hear the representative. She went out of her way to call me on the phone to finish the verification when she probably didn't have to. I appreciated that so I didn't have to wait for another call.

Date of experience: March 14, 2025
Oregon
1 review
0 helpful votes
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Conundrum
January 27, 2025

If you're locked out of your account with ID me. Because you got a different phone number. Or because you entered too many times cuz you didn't know your password. Good luck to you that's all I have to say. Complete nightmare.

Date of experience: January 17, 2025
New Jersey
1 review
0 helpful votes
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It sucked sucked
April 23, 2025

It took to many try's and to many people 4 and a VA agent 45 min to get in that is why it suck's. Older vet's have a hard time with computers and I just had open heart Sergery and need med's and had to drive to the VA to get them. The old way of getting in that is why it suck's

Date of experience: April 13, 2025
Florida
1 review
0 helpful votes
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After the experience i looked them up on the internet and found more information that quelled my fear i had been scammed.
Then i received a email from ID.me and a questionnaire about the process.
Do your upfront homework on the company and than use you PIN
To sign in to IRS.

Date of experience: January 20, 2025
Illinois
1 review
0 helpful votes
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Customer Service
April 22, 2025

Since I filed the taxes online and they were rejected still after speaking with a ID. Me representative, I followed their instructions on an email they sent me. When I tried to send my taxes through online the IRS still rejected my return.

Date of experience: April 12, 2025
Wisconsin
1 review
0 helpful votes
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I uploaded my driver's license twice, but ID.me continues to report my age incorrectly to Fleet Farm regarding an ammunition purchase, so the purchase fails. The requirement is that I be 21, and I'm actually 60 years old. If the Fleet Farm site did not require ID.me, then I could have purchased the product online, saving a 60 minute round-trip to the store.

Date of experience: January 18, 2025
Oregon
1 review
0 helpful votes
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Overly complicated unnecessary company
February 11, 2025

Your company shouldn't exist. We have been logging into government websites for years without the need of all the BS you have added. You are a contract company that has made work for yourself that justifies your existence. Better not sell that biometric data you collect though, that will be another class-action

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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You will love having ID.me
April 6, 2025

It was great experiencing having people help me to get my ID.me verified so I can learn to access all the benefits I can on my Social Security, ID.me and all my other government benefits and the person on video chat was very friendly and professionall thank you

Date of experience: March 15, 2025
France
1 review
0 helpful votes
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ID.me
January 27, 2025

A little difficulty if you reside outside of the United States. Once you input an email address and password, you're asked to make a choice for verification and the option for outside the United States is not as conspicuous as the first 2 options. You have to scroll down the screen to select it. Once you get this right everything proceeds remarkably well.

Date of experience: January 17, 2025