Overview
ID.me has a rating of 4.2 stars from 28,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I was actually dreading the process. Then when I got started I was impressed. Everything was easy to understand, directions easy to follow, and I got it done quickly..
This gives you an excellent way to verify your identity in order to access governmental and other websites where your privacy and identiy is important.
I was very impressed with the ease of navigation on the website. The ability to be able to fill in my information and the professional and friendly agent I dealt with on the video call.
The first time was a lengthy process but after you are all set up, it is easier. My only struggle is with my computer camera trying to get what they needed.
While preparing our taxes I realized we were missing a document- a quick search led us to establish an ID.me. Followed the easy steps and within minutes we were securely in and obtained what we needed. Safe process, secure log in, highly recommend everyone set up an ID.me. Truthfully, I was both surprised and impressed!
I have been hacked and scammed too many times and I am sick and tired of it. I believe the ID.me will help knock that fraudulent activity to slow way down now that I have verified my identity.
Doesn' t work. Each time i login i have to reset up the login system and upload all my private stuff. This makes me feel every unsafe with them keeping my private things private.
This was a thoughtful experience. I could use this website so often. I actually was enthusiastic about it. They made me feel secure. I like this website. I recommend this website to everybody.
The review states that I did id.me review in DES North Carolina and I am not located in that state. I don't know why this is and would like to have this reviewed.
Keeping track of passwords for multiple government sites can be frustrating. There were times I had to procrastinate on important tasks just to recover login credentials. I wish all sites used ID.me—it would make life easy by a bit.
Terrific. Got everything I needed done. The girl I had the video call with was great. It was about a twenty minute wait, but I figured that wasn't bad for a Saturday.
It was easy to get my information thru, it was convenient and helpful. Last time I tried nothing worked right. That wasn't the case this time, it was no problem at all.
Your MFA process is broken...have been trying for over a year now and I'm no closer getting through the MFA today than when I first started. Just allow me to delete my account entirely and start over
I live in France and have entered the information as requested in ID.me for Social Security Website and still do not have acces to Social Security Online Services.
I get the following error when trying to enter into Social Security Online Services.
There has been an unexpected system error.
We cannot process your request at this time. Please try again later.
If you need immediate assistance please contact us
You don't have to use this app don't use it specially for Virginia unemployment I believe it put you on a loop so they try not to pay you for your unemployment benefits
This site helped me very much. I misplaced my copy of my taxes I filed last year. ID was extremely important to my need to file my taxes. Thank goodness everything went well.
Idina is something that it was hired by the IRS to get people's verification of their identity truly understandable however I've never heard of the company and only trusted it because of the fact it was coming from the IRS I've never used this company nor have I had ever heard of it everything seemed to be okay though it was hard to identify myself using the document of my driver's license because a driver's license isn't made to be photocopied so after three attempts then I had to do the phone identity made it complicated only because of the fact I really didn't have the time but had to make the time.
I tried to creat an account and kept getting error messages. Virtual assisant no help. No phone number to call for help. In person, with a human, communication has not happened.
I cannot complete creating an ID.me account. I don't know why. I returned to the other open browser tab, per the instructions, it states: "SOMETHING WENT WRONG. We are unable to process your request. We have notified of the problem and will do our best to make sure it doesn't happen again!" I has happened twice. How do I get an account opened?
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We have been unable to proceed with your request to update multi-factor authentication settings. This may be because you've entered incorrect information or tried too many times.
Please try again later or visit our customer support knowledge base to learn more about updating multi-factor authentication for your ID.me account.
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If you try again and see this message, please visit our customer support knowledge base. Refer to the above error if contacting customer support.
Overall, I found ID not need to be simple and easy, but some of them procedures had complications. For example, the upload function,, I uploaded the wrong document and it was difficult erase or delete and upload the correct document.
Signup and signing process for capturing DL or passport photo very poor. Rejected photos but could still verify and capture data. It took me two hours to complete the process.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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