Ideal Image

This place needs to be investigated. They are running a scam. My service location is Newton Massachusetts and the consultant (Korin Risco Hernandez claimed to have years of experience with the company and been in this industry for her entire career)based in Florida. Hear my story: I was looking into the cool sculpting treatment. The consultant assessed my situation in a zoom call and told me 1 session will take care of it. I was like oh great. How little do I know. I fell for the biggest business scam. Leading to the day prior to the appointment. The nurses in newton location told me: the appointment is only scheduled for 1 side of my abdomen area... WHO IN THE WORLD will only want one side of their body to be treated?! So they told me if I need another side treated I would need to pay $700 over the $700 I already pay for my service. None of these was previously communicated to me until the last day before the appointment. They trick people in and lock you in a contract and an fairly expensive price and starting to ask you for more money or they will only give you the reduced service. So you thought you were in for a good deal, you were too naive. They wants you to spending 2times more than promised. DO NOT GO HERE. This business needs to be investigated, please do not fall for the scam. It's my real experience. I'm happy to spread the world. Anyone who wants to purchase from them. Please don't, I'm happy to share my personal experience with you just to avoid you from further headache. Also, to be able to buy the cool sculpting service they had to bundle you with some sort of membership. It's completely unethical. It's coming to sense to me the membership fee is where they make their most profit. This place is not about giving you the care for your body, rather a cash generating machine for the CEO and they will squeeze every cent out from you.

I reached out to Ideal Image in regards to laser treatments for dark spots. They required a zoom consult to go over your specific issues and to sell you a membership. We went over the reason I needed the treatment and I purchased the membership with 3 laser treatments that we scheduled once a month for three months. Of course they didn't mention they didn't have any appointments availability for over a month until after I joined/paid. I filled out the health information at that time then waited a month for my first appointment. Last night, I got the same health questionnaire in a text link, my information was already filled out so I just resubmitted it. Today was suppose to be my first visit, they called two hours prior to my appointment to cancel stating bbl isn't for the dark spots/melasma. In addition to being a complete disregard for my time and money, they can't refund directly, it has to go to their manager and then corporate. I should have looked at their reviews - better business bureau has a one star rating with almost 1600 complaints.

*Update: Originally I was told someone would call me in 5-7 business days in regards to refund. Posted a review and received a call stating I needed to sign a contract to receive a refund. I received a DocuSign which stated to receive a refund I had to remove reviews. Out of principal I called back and explained I would not be removing the review as I feel like this is not good business practice and others should be able to see honest feedback on businesses. She then backed down and said I would receive a refund. I then sent a follow up email to the representative, Kinsey, confirming I would be looking out fort the refund within 21 days as she had advised in our conversation. Within a few minutes she called me and said the refund department said they will reject the refund if I do not sign. I let her know I am not doing that so I will be moving forward with American Express and the BBB today.*

I am so disappointed in the way this company has treated me. I did a consultation wanting to know more about laser hair removal. I wasn't given much information about the procedure and apparently the contract. After the consultation I researched the procedure and was terribly frightened. I have terrible anxiety which leads to panic attacks. I have also had various seizures from my panic attacks. So, I called to cancel my whole contract with ideal image and they told me I could not do that, that I had to do the procedures. I had an anxiety attack that moment because of how ideal image was basically forcing me into procedures I was to frightened to do. I called the next day after calming down to see what I could possibly do to cancel my contract, they said they needed a doctor's note. So, I went to see my doctor and he gave me a note to send into Ideal Image. I emailed the doctors note to two different people that I was given email address from. I didn't ever hear anything back from Ideal Image. A month goes on and I'm getting Ally Lending letters in the mail. So I call again and Chris, an Ideal Image manager, spoke to me again and tells me that the doctor's note was denied. So I either have to go get a procedure done and have a panic attack at the clinic that might send me into the hospital or pay $3,000+ for nothing. Chris tells me that Alex, Ideal Image's Corporate manager is gonna call me within a week and I did not receive a phone call. After waiting a week and I called Chris again and she told me she was going to reach out to Alex again and I should have received a phone call from her that day. Well hear I am a whole week later and haven't heard back from anyone. I have called Chris multiple times this week and left her messages and she has not reached out to me. I want to resolve this ASAP! If I have to get my lawyer involved than I need to know.

They charge outrageous prices and promise treatments then they don't fulfill the agreement by delaying scheduling! They use the constant excuses of being short staffed then they say they are a very popular location so they have a bunch of clients so that's why there are major delays between treatments! All lies! They do this to only treat you a minimal
Amount of times so their ROI is great while yours is little to none. I literally purchased $2500 worth of a years laser hair treatments and received 4 treatments to be told my year was about to be up. First, they NEVER told me that the cost and agreement was for a year! I was told I would receive a minimum of 6 to 8 treatments. There was never a mention of a year to do these or I would have definitely complained way earlier on with the scheduling. I literally couldn't get an appointment for 2 to 4 months between my treatments! Add that together and that equals 4 max visits a year, which the company is robbing people by doing this! Brilliant way to SCAM people and make huge profit margins. I put in a BBB complaint and they said i wasn't eligible for a partial refund but they would extend my time for treatments. When I asked if they could guarantee me treatments every 7 to 8 weeks until the end of the extension, they told me to call my local branch for scheduling! Huh?! I just told you that scheduling has been the problem from day 1 but your solution is for me to call them and just accept that! Not happening. I'll make sure as many people as possible know the scam this unethical organization is running on people everyday! Don't waste your time or money, please! There are a lot of other reputable places to go and spend HALF THE MONEY and get your treatments!

Absolute joke of a company! I am 19 years old and I was interested in laser hair removal. I had a consultation and when I did the consultation I decided that I was going to move forward with it. On the zoom call with the representative, she said she would have to fill out a credit card company loan with one of the 2 companies they work with. She asked me how much I make each year to which I told her "I do not make that much, maybe $9,000 per year", so she filled out the credit card and said "it will not get approved if I do not put $15,000 a year" I said that was okay because it did not seem like that far of a jump to me. After ending the call she sent me over some paperwork to fill out, but I had decided I did not want to proceed, but since I signed a contract initially, I could no longer get out of it. So I sent her an email and it took her a week and several emails along with a call to the company for her to respond and tell me since I signed the initial contract there was no way of getting out of it. So I talked to my dad and he looked into it. Upon looking into it we found that my signature had been forage onto the credit card company, Fortiva, paper and I had a blank copy of the form sitting in my email, so how they approved me for a loan is beyond me. We also found out that she had put $15,000 as my monthly income! Which is a huge jump from the $9,000 a year I had said. We also noticed that Fortiva is not licensed to do business in Arizona, which is where I was. We are now taking legal action against Ideal Image, and when they found out they sent a termination agreement to get out of the $2,000 I owe, but when I read it I found out it was a nondisclosure agreement wrapped in a termination. We are still taking legal action and I would avoid this place at all costs!

I had an appointment for a touchup for laser hair removal on my face. Her computer was down. She did not charge my credit card normally it's $40 I've always paid $40 but when I looked at my statement it was 180 311 so I called ideal image, and I said to her Why is my card card charge $183.11 and she said it was for the new contract that I signed on 2022 for cool sculpting which that was bull crap because it did not work so I told her the contract that I found some sign for cool sculpting was just for cool sculpting I didn't know it was a lifetime guarantee for my hair removal. I've always paid $40 the girl without my knowledge charged 180 311 I will never recommend this place, I will never go back and I will keep putting bad reviews. If you guys read your own reviews, you've got very bad reviews, credit card fraud everything I'm reading all of the peoples reviews and they just bash ideal image and I've never had a problem with them besides the cool sculpting but now $183 for a couple touchups on my face that is totally wrong. I will tell all my people never to go to ideal image. There's different spots out there and cheaper and better I only went there because I was locked in for the $40 but I'll never go there again shame on Abiden MH for even charging somebody's credit card for 183. I disputed the charge and left $40 and the tax because that is not right she never gave me a receipt she never sent me email how much she was charging my credit card back-and-forth for months and I just finally talk to them and they said I signed a lifetime warranty with cool sculpting so that means it takes over my laser hair removal. That's not what the girl said or else I would've never purchased that which cool sculpting never even worked bad review under zero definitely and by the way the hair still grow back cool sculpting never worked anybody that wants to go to this place please don't

I purchased Ideal Image on 08/10/2022 for derma fillers and laser hair removal My laser hair removal appointment was scheduled for 08/16/2022@ 12:40 pm I received a email stating my appointment is scheduled. My Advance filler appointment scheduled for 08/16/*******@11:00 am. I received a email stating my appointment has been scheduled. On 08/16/2022 I arrived for my appointments@ Ideal Laser 5400 Brodie Ln Suite 280 Austin Tx ******* phone *******778 and was told my appointments was auto canceled, I have email for each appointment stating "appointments has been scheduled". There was nothing front desk could do to squeeze me in to perform services Advance Fillers guaranteed during sales time of purchased. They wanted to squeeze me in only for Laser hair removal but not Advanced filler 08/16/2022@ 11:00 am nor can they help in issuing me a refund. Front desk supplied phone to call for refund *******324. I called spoke with Aaron who opened a refund case#*******. I was told to allow 15 business days for decision. Decision is Ideal Image canceled my appointments and want me to wait a whole 15 business days for a decision. I have notified my credit card companies to despite refund Advance Filler purchase $725.00 Lifetime guaranteed Members250 I feel scammed and ripped off, services was expected and not rendered both of my appointments should not be canceled. I ordered Advance Filler and Laser hair removal together not separate. The timeframe to make a decision but not a refund seems unethical and poor business practices. I would like to escalate this matter. I want my refund $975.00 I paid you $975.00and expect $975.00 refund.

Debbie had me signed me up at the Melbourne/Viera Location for Laser Hair removal. Debbie was as nice as can be. Jessica did the first two Laser treatments and she was careful and professional. Unfortunately, Nicola did the treatments afterwards even though I was happy with Jessica and requested to continue with her. Nicola hurt me and Jessica never did. Nicola rationed the hurt as increasing the jewels on the machine. At various times, Nicola also missed many areas and then literally lied and said she already did those areas. I had asked Nicola if we should wait till the tan completely is gone and she said I would be ok as it is mostly gone and continued with treatment. Nicola ended up BURNING me so badly I am scarred, blistery and had to go to the hospital for Burn and infection treatment. The Dr, Dr Angela Fisher (Ideal Image DR) was very matter of fact (and stated false facts) and kept telling me she has been the Dr at Ideal Image for 17 years and she regularly has patients that get BURNED and scarred but she represented the scarring and pigment eventually can be reversed. And I should wait upwards of 9 months to see the burn marks fade. I never have spoken to such a self absorbed Dr who cares less about the damages her and her staff does. Dr Angela Fisher also had the nerve to tell me that I still got benefit from the 4 sessions while I was in front of her all scarred, burned and in lots of pain. It was not just a nightmare, unprofessional but torturous. Please be ware and do NOT take a chance with these people. The technicians and dr's do not have your best interests at heart and they LIE after the fact to cover themselves. Nice on the outside but Deceivers and very bad people. I am waiting for them to call me back to get at least my money back and to cover my medical expenses.

BUYER BEWARE, THEY ARE QUICK TALKERS. DO NOT GET YOURSELF WRAPPED UP WITH THIS COMPANY, THEY LOCK YOU INTO A CONTRACT AND FORCE SERVICES.

Please read everything if you want to save your money. One day, I came to Ideal Image to get some information on laser hair removal. However, instead of going over eligibility, they were quite aggressive about wanting me to sign the contract. The guy, representative, was very inpatient. I felt so much pressure. I should have said no, but I didn't. Foolishly, I paid all the amount up front because I was getting a better discount this way, and I was hoping that tomorrow will be a better day. I was told that the technician will go over details tomorrow when I come for my appointment. Before my appointment they email me the health form to fill up. As soon as I arrived, the technician ( very respectful girl) approached me. She started to go over health history, and it appeared that I had some contraindications, as a result they could not perform laser treatment until I get dermatologist approval. At this point, I decided that I do not want to proceed with their service. I felt like they did everything unprofessionally. The technician said that she will send the cancelation request to her manager and someone will contact me within next 24 hours. No-one did. I called them again. This time I was told that it will take 2-5 business days before someone calles me. I waited patiently 5 days. No-one did. I called again, and this time they transferred me to a manager. She said that I will not get a refund untill I get the doctor's note. Now, I wanted to talk to her supervisor. She connected me to a super rude and unprofessional person. She said that since I signed a contract, there gonna be no refun. That I have to bring the note from the doctor, and only after that they will see how much money they will give me back. WHAT? Guess what, I went to a dermatologist. He didn't provide me with the clearance report, because he doesn't want to take their responsibilities. He said, that laser place should have professional dermatologist. I informed Ideal Image, and still no money back