Ideal Image

I never write reviews but I'm sharing as Im hoping others can prevent the horrible experience I had here. From beginning to end which spanned over 5 months, there were mutliple touchpoints that just aren't okay in this indsutry, nor in any inustry I should say. I went in to get a BBL (recommended by the clinicians themselves) and a few units of botox in Jan. I left with less units than I asked for and burn marks all over my forehead. I went back a few weeks later to follow up as the marks hadn't dissapeared and my botox hadn't kicked in yet. I asked for help. They said to wait a bit longer. I called the office multiple times over that month with no answer back. I went back in 2 months later, hoping the marks would go away, and all I recieved was a sorry. The nurse who had treated me said I should get my money back as I had hyper pigmentation marks all over my forehead. I still do to this day 6 months later. I called HQ and was told I couldn't get money back since I "had" the treatment. Even this communication took over 6 weeks. This large franchise couldn't give a nominal fee back even after having proof of long haul scars on my face. Horrible customer service and outcome. I would go to the smaller mom and pop places who genuinley care about their clients.

There really needs to be a "no stars" option for reviews. The frustration that you WILL have is not worth the quality of service and level of service that you receive. I signed up for their lifetime membership. I'm out of 3,000.00. It will cost me more to file a lawsuit than the loss well so I'm just taking a loss.

Let's start at the beginning, I requested a consultation on their website and a sales person from a call center set up a video call between myself and a clinician. The sales person was nice and friendly but the clinician was cold and unwelcoming. After she told me about the service and pricing, I told her that I would have to think about it and get back with them. She said, this price is only good today and you have to commit now. Otherwise you end up paying full price which was in the tens of thousands of dollars. I fell in from the pressure and signed up.

On my first visit, I was told that I would have a different person serving me each Time. I did not like that. I requested that the person that serviced me that day be my same service person next time. I was told because of my request, I would have to wait a month until more days opened up on their schedule and they would "try" to get me with the same person. At my previous dermatologist's office, I could book appointments 6, 7, 8 months in advance! It's the same for my dentist, my doctor, and my cat's vet! So why do they only open 45 to 60 days at a time. It's almost IMPOSSIBLE to schedule an appointment with Ideal Image! That's what led me to this review today.

I've called them 7 times today, Friday afternoon, and the phone just rings. I don't receive an answering service or voicemail or anything it just rings. I did not pay $3000 to hear a ringing phone. I sent an email to customer service and I haven't heard back from anyone. Maybe they're out of business? With service like this it would not surprise me.

The laser hair removal treatment I received was so-so. I've done laser hair removal at two other places and Ideal Image is okay but not my first or second choice. Of course at this point, I'm not recommending them at all. I'm just going to use up my appointments that I pay for, if I can get on the schedule, and I'm never looking back.

Ideal Image's pricing is 40-50+% less than what I am accustomed to paying. 16 treatments for $3000 is great. But as the saying goes, you get what you pay for. I was having laser done at a dermatologist office prior to Ideal Image and I was paying $2500 for 5 treatments. I left them because it was too far of a drive from my home. What a mistake that was. I should've just made the drive.

I hope this review helps someone. I guess I'll get back on the phone and try to book an appointment……

I have been a client at Ideal Image since 2008. My first treatment was a brazillian. I was happy with my service and had no problems. In 2018 I decided to do my underarms and legs. I signed my contract Pre-covid and had a couple treatments before the pandemic began. At the time, I had started my treatments in Ohio. After the first treatment I moved to Florida and moved my services to Fort Lauderdale and then covid hit. Since Florida was the first state to get hit they closed down pretty quick. My appointments were canceled and was told they would call to reschedule. Well that never happened. I called and was on hold for over 2 hours and finally got a human but was at the home office. No appointment we will call you. Well, I finally months after got an appointment but because my contract was now up I had to go through all kinds of hoops to get them to honor my contract. I didn't breach my contract... the company closed. I did finally get my treatments except one. That was fine. I will take the loss. I called to do a touch up treatmnent and they can't get me in for 4 months! I had a friend call from a number that they don't track because once you become a client if you call in it will only ring to where you are getting treatments. Amazing, if you are wanting a new service there are plenty of appointments. They have too many clients and not enough staff to fulfill these appointments. If you need a touch-up or follow up the appointments are very limited. Basically, if they are not making money there are no appointments for months. BEWARE! I would not have any other services done at Ideal Image because they can't fulfill the clients that they have!

I signed up for laser hair removal, and was quickly talked into cool sculpting. The consultant zoomed me in, examined the areas I wanted improved via video call, and confirmed that I was definitely a good candidate. By the end of the call I was all in at 7806. 25 which included a "lifetime guarantee". It took over a month and half for my first cool sculpting appointment, due to all locations being overly booked. I went in and was told by 2 nurses that I was not a good candidate for cool sculpting. The areas I "thought" I paid for was more loose skin, and the cool sculpting would only make it worse. I called the main number to request a reimbursement on 9/2/22. Finally received call on 9/19/22 that I was not eligible for reimbursement. When I started questioning him, he could not provide facts except you signed a contract, telling me that the medical professionals say, there are other areas that I can have cool sculpted. Excuse me? I explained to him, I do not need cool sculpting on any other areas, that I paid for lower stomach, banana roll, and inner thigh. He tells me that cool sculpting is not sold by area, only by units. Really? Well that was not how it was sold to me when I had my consult. I got extremely upset and said I wanted a reimbursement for services I paid for, and that per their nurses was told I should not do. All he kept saying is you are not eligible for reimbursement. I asked him to tell me exactly what the medical professionals said, he refused to tell me. I keep asking, and then he start spelling "Y O U A R E" I am like, I know how to spell, I need you to tell me what the medical professional said, he continues " N O T E L I G" I stop him, and say "Oh you are spelling out I am not eligible for reimbursement?" I am in absolute shock at the way I was treated. I made it clear I would be seeking legal counsel, "he informs me to go ahead". Eventually this guys hangs up on me. I am in awe by how this company treats their customers, and am horrified that a company like this still exists. I have an appointment to see a lawyer today. Ladies run the other way... any company that refuses to give you money back for a service you never received for whatever reason does not deserve your business. PERIOD! On top of that, after reading these reviews, it appears I was scammed into the lifetime guarantee as well. Consultant explained to me that I would be covered for a lifetime so if any hair grows back, I could get treated. I was never told that would be at a cost of 250.00 annually, will be looking into this as well.

I Can tell YOURE a scam STOP SCHEMING PEOPLE WE WORK HARD FOR OUR MONEY TO JUST THROW IT AWAY ON SCAMMERS LIKE YOU! $#*! YOU

When I first heard of them it was through Facebook, they seem very reliable in providing services, I also went on their page to see further reviews on them. It all seemed wonderful. On 03/28/2022 I reached out to Ideal Image for information and pricing. When Imrana Wali (sales agent) Answered the called she explained to me about the services and prices they have and also some promotion they had. When she told me the price I told her I needed to speak with my husban due to the amount they where asking. Imrana immediately stated that if I leave the call with out purchasing I was not going to be able to get the offer she provided. At that point I felt pressured to get it because to me it seemed like a good deal. So I singed up for the service and told her that I need weekends for the services due to My work hours. Imrana started making appointments for different days and started splitting the services, I told her I can only do it once but I needed weekends. So she scheduled me for April but it was hard for me and told them if they could change it and the next representative (no name) unfortunately told me that if I needed the full treatment the only opening for me was in June 4th. June 4th comes along and I got sick (no doctor notes) so I called to reschedule and ofcourse they have nothing available for me till July. I am seeking full refund from this company because they cannot meet my needs of schedule. On June 4th 2022 a representative mention to me that they are always booked, and that they have so many customer complaints. I did place a complaint on 06/04 I did receive a call from Ben Braughton Executive client care service for my complain through a week later (06/09/22) and he stated that I cannot get a refund due to the contract, unless their medical director states im not able to get treatments. But to be honest, I never got an evaluation from them, all they did was ask if I had aondition and I stated that I was diabetic with unstable hormones. At this point the contract should be reviewed since they never provided me with a doctor to evaluate me... for all those seeking this service please don't, do not waste your money or time to get a appointment in for what you need.

If I could leave less than 1 star I would! This location and this company will rip you off! Don't go there!

I had a full year contact with them and during that year, they canceled on me numerous times. After my year was up, I made an appt to start paying per service, and they told me the price I would pay. I went to my first appt, and when I came out to pay the total was $100 more. They said they raised their prices 3 days prior to my appt. THEY NEVER SENT AN EMAIL OUT OR TOLD ME ABOUT THE PRICE INCREASE BEFORE MY SERVICE!

I called Corporate and they gave me 2 free sessions, and scheduled them. I drove 40mins to the appt only find out they canceled it on me, and NEVER called me to let me know. Then they told me those 2 free sessions were expiring and I wouldn't get them.

I called Corporate again! They extended the exp dates, and rebooked me. I asked what would happen if they canceled on me again. Corporate told me I would get refunded my money. Guess what?!? They canceled the appointment again!

I called Corporate yet again, now they tell me they won't refund my money. I don't want the full session refunded I want the different in price refunded. They said I can only have the 2 free sessions. How can I get the 2 free sessions when they keep canceling on me!

This company does nothing but rip you off. Stay away from the North Haven location and don't bother trying to call Corporate because they rip you off too!

IF YOU ARE BLACK, STAY AWAY FROM IDEAL IMAGE. I sustained 2nd and 3rd degree burn at 2 of Thor locations in Ma. I have been suffering for 4 weeks while the blisters burst and waiting for them to heal from all over the private area and my legs. I have sustained second and third degree burn all over my legs and all over my private area. I called to discussed other custumer service issues, cancelling appointments ent last minute and booking appts over an hour from my home. Today I called to discussed the burn matter. Finally I was able to track Tyler to answer my numerous concerns and calls. He began victim blaming and say the contract say you can and will experience burning. I told them yes but the contract does not say their incompetence will cause me to burn and blister to this level. I was appalled at his responses and lost my $#*! at him, he shows no compassion for what I'm going thru, all I wanted was to end this nightmare on a clean slate. The nurse lazered my tatoos on my legs, I guess I was too black for her to see it. The nurse who performed the initial burn said to me because I am a black women, dark skinned person, this is expected! I was appalled and my family member who was in my house heard her say that and was dumbfounded of what she heard and yet I try to set it aside as ignorance on her part. I guess if you are black this is expected per ideal image staff, but I'll be dammed if they think this is the last they are going to hear from me. All I wanted was refund for the last two of the 5 treatments and remainder of my money back but they want to play games and take no responsibility for their negligence. In a nutshell, don't go to these people even when their staff make mistakes, they try to blame you and your race. I admit I didn't look at the reviews, I assume this company was reputable, they put patient care ahead of financial gain since it was a nationwide company. Unfortunately I will only post the milder pics of my situation. Per legal advisors, I can only share some pics not the one in my private areas with open blisters and scars which sustained the 2nd degree and first degree burns per medical advisor.

If I could rate in the negative I would. After inquiring to an email advertisement that advertised a discount for 50% off photo facial treatment, I was not provided the cost amount upon inquiry, but rather repeatedly called and emailed day after day to schedule a video consultation even after I explained that I was on vacation. Once I finally agreed to the consultation, during yet another attempt for them to schedule, it immediately was turned into a video consultation. At that time I agreed to service at a location on Windward Parkway in Milton, Ga near my home. The representative then indicated that she was having difficulty with the system and could not schedule at the time, but advised that the scheduling department would call me back. Several days later I received a call and was informed that the service I purchased based on my location was no longer offered there as they did not have the equipment in said location. Other locations were suggested and I indicated they were not options for me due to distance and that I would need to be issued a refund. I was told someone would be calling me back. When I did not receive a call for another week, I contacted Ideal Image. After telling my story, and being transferred to the third person, I was very rudely informed that the staff member that performed the service was no longer at the location and I would just need to go to another location or accept credit for a different service. When I advised that I would need a refund as they were not able to provide the service as sold to me I was informed that would not be happening. I explained that this was a bait and switch method as I entered into an agreement for a service at an agreed upon location when I made payment. When I asked to speak to a Supervisor I was laughed at and informed that if I spoke with someone is management I would experience an even worse response from them. I assured the representative that it would be necessary for me to speak with the Supervisor. After holding for a lengthy period of time, I was informed the individual was not available and I asked if I would like to be called back. To which my reply was affirmative - they still have my money for services sold under false pretenses, and I am still waiting for a return call and full refund. To say I am appalled at the terrible sales model and inept customer service would be an understatement!

I got a consultation for Cool Sculpting, for under my chin (submental?) and for my back (flanks?). They recommended 2 treatments for each side of my back, one for under my chin. Paid for 5.2 credits (2 for each flank, 1.2 for submental). Had my back appointment, it was fine. Went in for submental and afterwards they said let's schedule your next one - I explained that I paid for 2 treatments for each side of my back, and only one under my chin. The technician told me that because the chin is at a lower setting (sensitive area) it is usually done between two appointments.

So I went in for the 2nd appt and afterwards they told me I had only one treatment left, did I want to use it on my submental - I was confused because I should've had 2 left, one for each of my flanks. They told me I used 2 on the flanks, and 2.4 on my chin, because I had 2 appts. Now I had been told that the 2 appts were for one treatment under my chin, so I was extremely upset to find out that they had used up one of my credits for that 2nd appt without my knowledge. I was VERY upset, they told me even though I only had. 8 left I could use it under my chin, but I needed time to process. Tried calling customer service but they were 0% sympathetic and said the only solution was to use that one (. 8) credit in one area, or pay more for more credits.

So fast fwd to today, I called to make a laser hair removal appt, and also inquired about that one credit - I was told because it's only. 8 credits, I would need to purchase more credits in order to use it on my submental.

Absolutely unbelievable. This is money I already paid, and I can't use that credit for a service I already paid for without spending more money. I was lied to TWICE, screwed over TWICE.

DO NOT GO HERE. You cannot trust anyone.