Identogo

I had an appointment, but first they told me I couldn't use my form of payment, then they told me I signed up wrong. When I asked for help, as I was THE ONLY person in the building, they just started yelling at me to the point of tears. As if this wasn't enough, TWO employees followed me out of the building to my car and kept yelling at me. I lodged a complaint with corporate, but I've had MUCH better experiences with other locations with helpful employees. The employees here are incredibly aggressive and rude. What professional service follows people to their car to berate them!?

No wait and social distancing were the only positives. VERY RUDE staff! Unclear instructions. If I ever need fingerprints again I will find another place!

MARISSA WAS INCREDIBLE TO DEAL WITH. I CAN'T SAY ENOUGH ABOUT MY EXPERIENCE THERE. SHE WENT ABOVE AND BEYOND. THIS WAS AFTER SHE FINISHED DEALING WITH ME AND I HAD ALREADY PAID.
IN SHORT, INCREDIBLE, OUTSTANDING, KIND, HELPFUL, PATIENCE.
YOU CAN'T TEACH NICENESS OR KINDNESS. YOUR LUCKY TO HAVE AN EMPLOYEE THIS GOOD.
R PEPE

I went in for a typical FBI identity history check and never got my results. After several attempts to find out where my results were, I would get things like "call this number" or "I don't deal with that state" never getting a clear answer. I finally got the answers I was looking for but it was too late to view my results. The reason for this issue is that all my information was incorrectly entered into the system so I never got notification my results were ready to view. In order to get the results I will have to spend another $50.00 to begin a new inquiry and take more time out of my already busy day. There is no compensation or discount available which I find irritating as it was their clerical error which caused the lack of communication to let me know when they were available. Identogo is a waste of space and needs to do the right thing when they are the ones who messed up to begin with. My several attempts to find out the results via phone call resulted in a run around time and time again. I will not use Identogo again and will advise others to avoid using them at any cost. Thanks for wasting my time and money Identogo!

If you have anywhere else to go…. Go there!
They make lots of appointments at the same time then you have a long wait!
Treat people like they are scum!

Went to the Bloomington location right off of 494 W, IdentoGO 2626 E 82nd St Ste 150, Lady was super rude asked me if I had a mask and I told her no thinking she would just give me one. She then proceeds to tell me "well you should have one", then super passively aggressive slams the mask on the counter. To wake up and go do something that you need to get done and to have someone overly rude its just such a morning killer. My mood is shot and hopefully it gets better. Then tells me I have to pay when I actually didn't have to since im an employee through M Health Fairview..

I have used this company before and I was satisfied but I cannot state the same this time. I am shocked and appalled at the lack of customer service that I received today. The young man performing the scans should not be employed as someone who works with the public. My fingers were scanning a "try again" reading and when I pointed this out, the representative was very casual and said "well, I am doing the best I can and we have customers waiting." Um, excuse me? I am paying for a service and I want that service to be done correctly. YOU HAVE OTHER CUSTOMERS? I am going to assume that you were absent for days 1-30 of the customer service training classes. I then asked if he changes his gloves after each client an he said "no, we were going through so many boxes so I just sanitize." Once again, "say what?" Who runs a company like this? As we continued on with the "poor readings" I once again explained that I am not coming back to do this again and the guy working with him blurts out "you won't have to pay again." I don't even think I should be paying this time, this is awful. I will be honest, I have double-jointed fingers so if you need me to put my fingers a "different" way, I am able to so there is no reason as to why you cannot get an accurate reading. I would not recommend using this company for your fingerprinting needs. And by the other reviews, it looks like we are all in agreement.

I never take the time to write poor reviews online, but this time it is needed. Every-time I have been to this place I have had nothing but problems and all the employees are EXTREMELY rude and talk to you like you are an idiot. Today I went for a SCHEDULED appointment for 9:20am, got there and the door was locked with multiple people standing outside waiting. Finally an employee comes out, and is rude right off the bat, saying " I don't know why you're all here we don't open until noon and we're not doing fingerprints today anyway" after we all told him we were able to make appointments online he said "that's not my problem you need to call them" and I told him I had a screen shot of the appointment he said "I don't really care about your picture, I'm just trying to relax" I can't believe a business can hire such rude arrogant people!

Wow, I just read other reviews on different IdentoGo locations: IdentoGo must make it a prerequisite to hire rude, unfriendly and inconsiderate staff. My disappointing experience was at the Northbrook, IL location. Several of us were lined up outside of the locked door waiting for them to re-open at 1pm after lunch. Several minutes after 1pm, we tried the door again and it was open. Although it was a glass door and we were standing in front of a glass window, we did not hear or see anyone open it, nor did they acknowledge us as they opened the door even though it was obvious they saw the line-up waiting outside. Rude! We even asked, "didn't you see us standing there?" Her reply was just, we opened the door at 1pm. And it didn't stop there. The girl who processed my enrollment was so unfriendly, I wondered why she even bothered working there. I don't know if the staff must hate their job, or if the terrible customer service attitude trickles down from the top. It doesn't take much effort for one person to be courteous and considerate of others, especially when their customers are courteous and respectful during their appointment!