Went to IdentoGO in chatt. Very rude and weren't willing to help with questions I had they are just rushing people in and out
Answer: To date, given that they took my money, haven't provided the service and won't respond to my queries, it looks suspicious.
Answer: I was forced to. The company I was getting my fingerprints for had no other options. Believe me, they will know how Identogo treats their "customers".
Answer: Your are lucky if you receive them at all. They take money and give nothing in return.
Answer: I would not believe a word they tell you. These people are lairs and crooks
Answer: When I called to report that I was stood up for my appointment, the woman was VERY nice and said they could probably waive the fee for my replacement appointment. Of course, the woman at the office I went to was much more like the other reviews I've read here. Now, what I did to get through and speak to a person was to just randomly pick numbers on their phone tree system until they tell you you've "exceeded the allowable attempts." Then you will be connected to a person. Both times I've spoken with anyone, it took a bit of a minute but not too long. I am in Texas, in case that makes a difference.
Identogo has a rating of 1.5 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Identogo most frequently mention customer service, background check and second time. Identogo ranks 14th among Identity Theft Protection sites.