Identogo

I wish I could give them a zero. I had to use this company for a background check to obtain a professional license. They have me listed as having been arrested. Never have been arrested in my life. The courts and police department don't have a record of an arrest... because I HAVE NEVER BEEN ARRESTED! Now this is holding me up.

I have remained my identogo hard copy now 11 days ago, the poor lady on the phone w my status update tells me her supervisor can't even locate that they in fact have it, but I am able to provide the tracking number & date of receipt, it apparently takes 3 weeks to even upload the card to begin processing, this specialty company needs competition with better service as I am now awaiting a background check to receive a state license, very poor crappy service, I have my tracking number as proof

My experience with identigo in pearland, tx was so bad that I have to type my review while sitting in the car. Whomever the lady is working on Monday June 21,2021 needs to be fired. She was rude to the person before me (very rudely saying "well I don't speak Spanish so we got a problem). She was rude to me. Telling me my information was wrong but didn't want to tell me WHAT was wrong. I told her that I had an email from my employer and she responded "none of those were from me". I know you stupid woman, I just told you they were from my EMPLOYER. While being rude to me she snapped at a gentleman waiting saying "I don't do 45 appointments" when he told her his appt was at 9:45. This woman needs to be FIRED! If I treated customers like that I'd never keep nor probably even get hired for a job! After all of this she refused to fingerprint me. What an absolute horrible person.

Customers think IDENTOGO gets their results.
THAT IS 100% NOT TRUE. Customers: YOU MUST CALL YOUR AGENCY. YOUR AGENCY ON A STATE LEVEL GETS YOUR RESULTS NOT IDENTOGO. USE YOUR BRAINS! STOP HARASSING THE EMOLOYEES BECAUSE YOU ARE TOO STUPID TO FIGURE IT OUT YOURSELF! IDENTOGO IS A FINGERPRINTING COMPANY. THEY FINGERPRINT YOU AND THATS ALL. STOP CALLING THEM FOR YOUR STUPID "RESULTS"! USE YOUR BRAIN!
ALSO*** IF YOU CHOSE THE WRONG AGENCY BC YOU DONT K OW WHAT YOU ARE DOING, THAT MONEY IF NOW THE STATE AGENCIES MONEY. YOU WILL NOT GET REFUNDED BC YOU GAVE YOUR MONEY TO THE WRONG AGENCY. ALL SALES ARE FINAL BC ITS THAT STATES MONEY NOW. IDENTOGO PROFESSES YOUR PAYMENT BUT THEY DONT GET THAT MONEY TO KEEP. STOP COMPLAINING ON HERE YOU ALL LOOK RIDICULOUS.

4045 Cypresswood dr ******* in Spring, TX. The man working there is the most rudest and disrespectful person eve. I called so many numbers trying to get hold of anyone to help me. NO ONE WAS AVAILABLE. Strange. I will never ever give indentogo any business. I own a big translator company in Spring TX and use lots of fingerprint svces. Never again indentogo. Many many bad experiences.

I mistakenly missed my appointment and they somehow manged to remove my appointment, where I couldn't reschedule for the same day either that or they don't allow you to reschedule the same day. I still think you should be able to see if everything is taken and reschedule if there's availability. Ok miss the appointment, give 5 minutes graces period, allow someone else to take it. But, still allow for people to reschedule the same day.

I requested the report be sent to the court house to be placed in my records. They never received it. I called 'IdentoGO', they say it was email to me. When I asked why it was email to me, they reported because I had listed it on my application. My application was request to be fingerprinted not where I needed the report to go. I called local TxDPS and again they say it was emailed to me and only good for 14 days. Worse yet, it would have been from 'adb. Fast'... why would it be sent from such an odd address and only good for 14 days? So now, I have to drive 55 miles AGAIN and pay AGAIN to get my fingerprint report. It appears this is a very unjust scam. Its a shame, I pay for a report, never received it and now I have to do it again.

Customer services the most disgusting 🤢 I'm still waiting for a response since last week 😡 i honestly do not know why the getting pay for nothing😡