Identogo

Retake, retake, retake fingerprints. Each time going to the back of the line. Received an automated message stating I would have to retake fingerprints because they did not do them right, AND that I would receive a follow up notification. I never received a follow-up and when I was finally able to contact them I'm placed at the back of the line. Our state is wasting our money by doing business with this company and I will dedicate a significant amount of time to make certain that contract is not renewed

I scheduled my TSA pre check at the location in Omaha for a Saturday appointment. I arrived 30 minutes early. When I got there the building was locked and all lights were off. There were two different hours of operation listed on the door, not confusing at all. One showed open on Saturday, one showed closed. I am guessing they are going by the closed on Saturday list as all lights were off and no one was around. Why could I book an appointment through the website for Saturday?

I scheduled an appointment to have fingerprints done for my job last week. My appointment was scheduled for a location that this company listed for fingerprint service. I showed up and the location was closed. There were a few of us in line, and one woman said she was actually reschedule for the same location the next day, and this was her 2nd time showing up. I left and contacted customer service only to be told that I had to reschedule for the next day because they do not do same-day appointments. This would have been fine if I would not have taken the time to schedule the appointment with the inconvenience of having to re-organize my schedule for the following day. Also stay that there have been other regarding business, yet it remained active as a location! I hope this company read the reviews and runs frequent checks on businesses that are supposed to perform this service.

Total lack of pleasant, courteous, helpful customer service at the Martinsburg, WV locus. The female technician was incredibly rude and attempted to blame their equipment dysfunction on my fingers. I had no choice but to use this location and hope never to have to again. Glad I am not the one who wasted good money on poor service.

I am calling the phone number to make complaint. The service provided was so rude and disrespectful at the site in Mid Rivers Mall Dr. in St. Peters MO. Trying to get someone on the phone to help took over an hour and mutliple calls to different numbers. However, lady I got hold of was amazing, and fixed everything. I explained all the details to her at the site and she put in complaint and gave me a number to call talk to someone about poor customer service. This was not the first complaint she has had about this office.

I took the morning off of work and drove an hour each direction for my TSA pre-check appointment.
The parking lot is empty. The doors are locked. The building is dark. When I called the national number, I was told that I should have received a text that my appointment was canceled as the facility is closed today. I received no such text. The only offer they provided was that I reschedule. This company will not get a dime of my money.

This review is specific to the Brick NJ location. I was 20 min early for my appt and the two people scheduled before me didn't show up. I was done with my appt 10 min before my scheduled time. Nobody was in the waiting room. I asked if my daughter, who had come with me as a walk in could be seen, it's an easy process takes less than 5 minutes. The lady told me there was no way she could be seen because she wanted to do paperwork instead. There were 2 no shows and you can't do a walk in? What's the purpose of allowing walk in appts if you don't even attempt to do them? LAZY employee.

Horrible customer service.
I prepaid for my fingerprinting appointment. When I went to my appointment, they couldn't confirm my payment and instructed me to pay a second time and request a refund. I did exactly as requested and emailed all of the required info. I never received a response, no email or returned call. When I call customer service there a a ton of menu options that don't apply and no way to speak to a person.