Instacart

I subscribed to Kroger's $79 plan for one year of deliveries. I finished the year but had problems with Instacart the whole time. The biggest problem was the substitutions. Even though I clearly indicated on each order that I did not want substitutes, I got them anyway and they were always unsuitable. The final straw came on the last order when they brought a bag of wilted lettuce on its expiration day. That did it. I switched to Walmart and Amazon Fresh and have good luck with their deliveries. Walmart has a system whereby they correct each mistake immediately.

This is the third time I have used instacart and been told my order would arrive within 2 hours - today my order place at 3:30 has still not arrived. Why am I paying a service fee or even a tip when you don't stand by your commitment to deliver in a specific period of time - and this is not 30 or 45 min you are always at least 2 hours later than you state - false advertising.

It was too late before I realized how bad the buying service actually was they overcharge you for for most items and they take advantage of the situation. I've been charged as high as 35% difference between store price and their price you are not dealing with the stores when you purchase using their service you are purchasing from them.

Some of the big box stores like Costco and Aldi must set a limit because there seems to be a great difference in markup between these stores and other ones.

Once I realized this I tried to cancel my subscription you have to read the fine print you only have a limited period of time before you can cancel and then you're stuck I would definitely advise against it I have made sure that it will not renew.

Amazon Prime and the new service at Walmart much better. Best pricing, Walmart. You cannot beat it.

I was trying to give this service a chance. Nothing worked. Every time either missing or expired item or poor substitute...There are plenty of out of stock products on the grocery websites, which you order and never get. Always the same. Nothing changed in my 2 years being a customer. I closed my account. Don't bother. Just find the time to go to the store and save money and good mood.

Be warned... DO NOT USE INSTACART! My delivery of frozen foods and perishables through Instacart was delivered 1&1/2 hours early today. The driver did not knock at my door or ring my doorbell. Therefore, the frozen items fully defrosted and the refrigerated items were warm to touch once I discovered them on my doorstep at the expected delivery time. After reporting the issue through the Instracart app. I was offered a $5 credit for the $90 plus worth of lost items. Oh and they included instructions to change my order delivery instructions. Needless to say, I am not impressed with their resolution. I'm writing this to warn others, so that they do not experience the same appalling service. I hope that this helps.

I have been ordering from Instacart for years because of physical limitations my husband and I have. I probably order around 5-6 times per week, pretty significant orders. When there are issues with broken items, the wrong items, being charged for missing items, spoiled items, etc. I expect they will resolve them. They put a block on my account for notifying them of these issues. I do not hire the shoppers so have no control over who is shopping my order. Thus I am expected to send an email to resolutions along with photographs of the issues. I complied each time. The responses come from an automated system that many times do not address the questions at hand. It seems to take as long as eight weeks and at least a phone call every Saturday to check on the status of my issue. With many issues being unresolved it becomes a full time job to try to get resolution.

What a disappointment. Ive used instacart for over a year and never realized they were up charging me in every single purchase.
The last purchase came in with a paper receipt (by accident). My surprise was that the paper receipt was for $15 less than the instacart charge on my checking account. When I called, they said that is their pricing policy. Basically you get an estimated price on their app. They pay the true price at the store, but charge you their own price. Wow. So disappointed. Cancelled my subscription today. I dont do well with dishonesty and unclear rules.

On August 11,2022, Instacart deducted $105.93 from my credit card account. A notice was sent via email, and I called Instacart immediately and told their agent I did not click on the line requesting a 14-day trial period that leads to a yearly membership. First, they sent an email reply to my phone call that said they were refunding $99 and retaining $6.93 in taxes. I demanded they return the entire amount which they agreed to in later phone conversations, but all other emails still maintained $99. I contacted The Federal Trade Commission. I also contacted GA Legal and my credit card company to dispute the charge. I will contact any other agency to let the public know of what I consider Instacart's unsound business practices. Why I am very angry also is their agent said because of my age I probably did request a yearly membership.

I don't understand how a brand like Publix put their reputation on these hands! Incomplete order missing two items to start. First the talk you into a 14 days trial for free delivery, but they don't tell you they will charge $ 149 after the ending period, you can not cancel the free period, only when it expires you can cancel, so the charge you the money. They know people forget even though the send a reminder. So you have to be on top of this for days. Publix should not be part of these extremely low practice, at least for me, it just lost my loyalty for their brand. Shame on them.

Did you know that Instacart inflates the prices online when you order, and even if your shopper gets you a great deal, uses coupons etc, the customer doesn't see that savings!? Well it's true. They keep the difference. And then try to blame it on the store for mandating that the prices be high online.

The biggest fraudulent scam company that not only charges pretty high fees to begin with, and pays their shoppers pittance, but also skims off the top and charged customers a different price for groceries even if that's not the price that the company paid.

Do not use! Find a different service! They are capitalizing on the COVID pandemic and ripping people off.

I have been using Instacart since 2019 my advice is to STAY AWAY. They refuse to refund for missing items, expired items, cold/dairy items that arrive warm because shoppers do not use coolers (as promised in the app). We paid for the delivery membership and now they tack on a very high@$13 every order 'service fee' and they mark up the food items significantly! This company is ripping people off, its terrible. No customer service and if you go to the BBB and Consumer Affairs they have an F rating and thousands of complaints. They earned thier rating by ripping all of us off. I cancelled my 'membership' and will never ever order from them again.

I love the idea that I can have food delivered to my door, the person who delivered it did a good job and we could work out the kinks in time I can live with $145 a year for delivery and the service charge, that was workable. It was the tip, that pushes it over edge, its an optional 10% 20% no other option. But if there was another option it still pushes the price that extra inch over what Im willing to pay and feeling bad over not tipping will send me to do my own shopping. Bummer

I quickly received another email from a senior associate for credit restoration and correction. This shows that Instacart has committed to serve customers for long term. For this responsible conduct, Instacart earns its credit and recognition. For this "shared economy world", we need company like Instacart for a better livings. I will use them again. Thank you Instacart Team.

I have been using insta cart for awhile now and have had trouble in the past with them. They are the most unorganized, horrible customer service, and have NO listening skills. I had an order delivered today that had another shoppers stuff charged to my card. When I called they kept telling me it wasn't in my cart. No kidding! The shopper herself told me she billed someone else's groceries to my account. I will NEVER us insta cart again. Which means unless Kroger gets someone else I will not be using them for delivery either.