Instacart

Terrible experience as they charge me the annual fee without letting me know. After contacting to the "customer service", I was told I started a free trail myself, which is why they charged me after.

The funny part is I was out of country for that period. When I asked for proof of my own actions, they stop replying to my email.

After a few day, they sent a quick note saying they will refund.

Overall, this is not the right way to treat ur custom tee and do business.

Used this delivery service, unaware that it was a separate company from Kroger itself. When placing my order on Kroger's app, it offered delivery, so I thought, yes! Found out after placing the order it was a third party called Instacart. The shopper sent me approximate 10 or more messages telling me they were out of this and that. Arrived to my home and delivered the groceries into my front door on the floor :(, she was rushing me and acting very strange about me helping her at her vehicle. I was missing 5 items, that I was charged for according to my online Kroger account, however she left in such a hurry I didn't have time to realize there was no receipt. She took my groceries! I paid for these items and she took them!
Upon calling customer service they offered no help, referred me back to Kroger stores to get refunded.
Thieves!

I tried to place an order. It locked my account so I called in to be sure I was not charged the 79.00 Fee. I was told that won't go through either. They managed to charge that fee and refused to review or give me the full refund because it was 6 days later then I noticed it. They lied and fought with me. Refused to listen and even threatened no refund at all. Don't give them your money!

I tried using them twice. The first time my order never made it to my house. It took hours for them to finally just tell me they were cancelling my order. I barely made it to the store for my dinner groceries after their cancellation. When I finally did go to use their promo code for first time users, the $10 off never applied. Why? Because you have to order $35 worth of food - which is fine! But they did NOT disclose this in the fine print, so you just have to guess? I assume? Shady business altogether. I'll be trying different grocery delivery services.

I've tried Instacart twice. The first time the shopper did a great job. The second time it appears that the shopper did as quick a grab and go as possible. The green beans were obviously past their prime if she had looked at the package. Other produce was not what I'm used to at Aldi. It takes a few seconds to look at produce to see if its in good shape or on it's last days. #1 great job five stars # 2 fair to poor job two stars. I'll try again and if I get the #2 results I'll brave the store with my mask and junk Instacart

I have used their service for almost a year with no complaints.
Today I placed an order that was never delivered and no one bothered to send me an email or text. My call to
Customer service revealed no email was sent and my order was in some sort of limbo but not my payment which was already processed.
I will not renew! They are not able to "deliver" on their promises and the service has gradually gotten worse. As of today it's completely broken.

Tonight was my first time using this app. What a rip off, I was over charged, actually charged twice and when connecting with chat it was the worse unprofessional experience ever. Of course I did not receive any logical explanation for the error or any solution. I was making a ebt food purchase and my bank card was charged 20.00 twice? Why was my bank card charged at all? Misinformation states free delivery for first time ordering. LIES! STAY AWAY FROM THIS APP! I will be contacting them every day until my money is returned!

I have been using them for years, but they are now shopping multiple orders at once, then doing multiple deliveries. My items will be finished but not being delivered for a while. Items are not getting here as cold as they should. When I complain, I get someone from India that just cant see to understand my issue.

Rude Shady shoppers.
They wont take small orders even when at stores. Always bragging about how big the tip will be. Some use others accounts and when they are asked to verify with a picture they have the actual shoppers picture on file.
Some shoppers actually get the orders and leave it in their cars and wait for other orders for purchase while the merchandise sits in their cars.
Most have 2 to 3 diff phones with family members posing as shoppers.
Very shady.

Ordered groceries. Everything was out of stock except one item. Instead of updating me about this they went ahead a delivered the 7.00 item, which I would have cancelled had I been updated. So, I got charged for the item, plus their fees, plus a tip. So I paid over 17.00 for a 7.00 item. Tried to call them, but their phone service is not available. Rated them in the app and got an email that they would contact me soon. Still waiting! I would never use this service again. It was the worst ever!

I have been using instacart for over a year now. I order my groceries weekly.
Never a problem until recently,. I placed my order on Friday as usual I was waiting for my usual notification that someone has started my shopping... An hour goes by... then two then 3 and so on ( with my delivery time changing without notification to me)
Long story short my groceries never came and no one notified me nor am I able to contact them.
Not happy with that

Charged 3 times as advertised. Tacked. 94 on to service fees and tip? Times million of orders. Greedy, greedy greedy. Woman mistakes with no recourse. Never again. Leave a tip in cash for delivery person.

If I could give a negative review I would. I've tried using them twice and although I learned to order like a week ahead of time I can't get a time with a "No Time Slot Available." I set my order up 4 days ago and still no chance of getting an order. Don't know when I'll see my food if at all!
Their service sucks.
Won't use them again.

I pay $9.99 per month for FREE Delivery... and a $20 tip to driver. There was a sneaky additional $8+ Service Fee from Instacart for something we should not be paying for when Checking out!. I live 1.5 miles from store. This delivery would cost me $40. I SAY NOPE! Cancelled my subscription!... and Yes, I sent a letter to complain to Instacart.

I was charged for only part of my groceries. I don't understand how people have contact with their shopper -- mine did whatever they wanted, charged me for everything and only gave me half of my purchase and no contact not even a receipt. If they don't have the item, that's fine just be honest with what you are scanning. I didn't mind that they were late even, take your time. But I had substituted items that were not listed on my order on the computer. I was on the phone for 3 hours waiting for my call in line and the kept increasing the time.

Horrible Horrible experience! We tried, we really did. Used them 5 times, hoping so much it was just the shopper (you get a different shopper) etc. Every single time, they forgot parts of orders, or got the wrong item (how is chocolate chips the same as Keebler Fudge stripes? And how is five lbs of rice the same as 16 ounces?) Charged us the wrong amounts, took multiple charges out of our account for one order (yes, we understand there is a 15 % overcharge "encase" but they charged us 100 dollars THREE TIMES on the same day) We had to go to our bank, who told us this was NOT unusual!
There is no person to talk to (no phone numbers to be found), the email responses are just canned, even if you send attachments.

I am an Instacart shopper, I go out my way to make all my customers happy, even the customers that are nasty to me. I only get work if my ratings are high, low rating means no work or you get leftovers that nobody wants or would take. The app crashes 80% of the time, they fix stuff that don't need fixing and mess things up that was working well. Their rating system is horrible to shoppers, especially the shoppers that works hard, people do not take the time to rate us shoppers, they forget or just don't care to do so, which is extremely bad for shoppers like me. Why the rating system? It does not work! We get punished basically because we don't get rating or good rating. Some like me who gets great reviews should be rewarded for my hard work, but I don't... I have reached out to Instacart but all I get is customer service and not the people in charge. I say do away with the rating system because most people don't go through the hassle to rate anything these days..

Supposed to receive order between 3 and 5. Then at 6:15... now at 7:30. Who knows if they delay again trying to send groceries to my brother who is sick and he waited all day. Ridiculous. Angry, dissatisfied customer

Insta cart needs to be help responsible for ripping people off during a pandemic and any time they have ripped me a new one so many times and I don't have Time to spend fighting this however I am going to make time and perhaps a class action suit for them! They have never. Refunded me on anything and many many times I get half of what I ordered how can I give proof when. Instacart keeps the receipts!

On thing is clear: Instacart is not using the funds derived from its excessive markup of products to hire customer service reps. I've spent an hour talking to three incompetents working from home. (For one, we had to talk over the sound of his roosters crowing. For another, I had to tell her how to fix her headset that was partially unplugged. Jeez...) The only answer that I got is that it is not possible to deactivate a family cart while keeping the personal cart as is. (Although the "cart" question did get some sage advice about how to change my credit "card"--non-native English speaker. What can I say?) The automated online help has the deactivation procedure, except the selection you are to make from a drop down menu does not exist. (I'm pretty sure Instacart's AI isn't a native English speaker either.) Walmart is offering a much better delivery service and much lower prices, so maybe the answer here is to deactivate both "carts" and take my business elsewhere. What a bunch of incompetent bozos. Money spent on hiring US based service reps and then actually training them would be well invested.

This was my dinner I didn't get. I'm home bound and I can't pick up my order. Instacart has many problems that need correcting. Hire people that will come to work! I m always disappointed. Get your business straight.

I didn't cancel my membership within 15 days so they won't refund my money. I'm unhappy with the service but they expect me to pay for the whole year and keep my membership. They'd rather have angry, unsatisfied customers.

The shoppers, if they show up, don't know how to get buzzed in to a building.
Twice the shopper not only did not deliver, but also did not communicate what happened, leaving me cooling my heels waiting for nothing.