Instacart

Ordered from Kroger for delivery cause car is in the shop and didn't know that Instacart delivered for them, wish I had because I would have passed. They went to the absolute worst Kroger near me to shop instead of my preferred store which is less than a mile away. One is a small almost mom and pop Kroger, the other is a nice expansive store that actually stocks groceries. You guessed they sent my shopper to the crappy store so I got less than half my stuff. And the substitutions they made. Please. What a joke. I will never ever order deliver with anyone that uses this service. Instacart stinks. Save your money shop yourself.

My driver didn't call. Didn't follow instructions. Never got delivery. Called within 5 min of getting message that it was delivered & was not. Instacart won't refund & I have to appeal it. Rip off and dishonest. What a scam!

I've tried them twice now and both times my card was charged but I never received the items purchased. First from Costco and then from Publix. The first time they delivered me product the next day that had sat in someone's refrigerator over night. This second time, no delivery was received... now it will take 5 to 10 business days for a refund. Funny it only took 5 to 10 minutes to charge my card. Let's see if they honor their word by giving me a refund. What a scam!

I received text messages from Instacart, cancelling each one of my orders and another stating order was cancelled, due to unavailability. So, I went to Costco myself. Upon arriving home, Instacart had delivered and I now had over $800 in groceries and no where to put them. Much of it being meat and perishable. Has been 45 days now and still no response to my 50 phone calls, emails and texts. Infact, Instacart phone number states they are no longer taking calls due to high volume. Unable to post review on Instacart site, as they delivered for Costco. Costco will also not remedy, as Instacart responsible. BEWARE!

Instacart delivered wrong groceries, I texted and called within minutes but was told they could not call driver. I have bags of groceries I will throw out, thinking folks on other end will do the same. Dumb business decision when we are all trying to reduce waste. Just call the person and have it re-delivered

Placed my order at 3 pm to have my food delivered by 7. Nobody called, nobody picked my order up and it took three representatives to get my money back. Will never use them again! Then asked for a manager and the representative put me on hold for 5 mins only to come back on as herself like I am an idiot. Stupid people run it, so stupid people are employed there.

I have used this service for groceries over the years and finally experienced "the last straw." At first, it was annoying issues like them not changing my email address after multiple requests, and charging the wrong payment method for my order, and a site that lags horribly, but I put up with these b/c for the sake of convenience. But then they put a "restriction" on my account b/c I requested a refund for a few damaged and spoiled groceries in my order. Not only will they NOT refund the items, but they said the "restriction" is indefinite and they have no idea when it will be removed, meaning I cannot report issues with any future orders! If the grocery store gets my order wrong or gives me spoiled food again, I have no recourse. This is a pretty shabby way to treat a loyal customer.

I am disabled and needed a service like this. Shoppers do not follow instructions. Left food in lobby. Would not carry to apt door and expected me to ask a neighbor! Refused to send someone back and offered a $5.00 credit on a $156.00 order. Missing items…no bread? What store doesn't have bread? Never use this service. Horrible shoppers, customer service and prices are ridiculous. Charge "heavy charge for a case of water yet expect a disabled person to carry it upstairs'. BOYCOTT INSTACART!

I live in a mobile home park with twisty roads. My home does not show correctly on Google maps, so I give instructions on how to find my residence. A very few times a delivery has been made to my neighbors, who are happy to hold it for me.

I've only had incomplete orders a couple of times, and one that I did not receive at all. In every case, Instacart gave me a credit. For the undelivered order, they delivered it again at no extra charge. My car does not work, and the service has almost literally been a life-saver.

I feel sorry for those that have had problems. Perhaps I'm just lucky that I'm in an area where all the drivers are good.

My delivery included cheese that was growing mold throughout. Impossible to miss.
Instacart offered to credit my account. I asked to be reimbursed, have the fee reversed and the tip deleted. (I tipped in-person too).
No go - no more shopping at Instacart. Im using Amazon where there is customer service.

Their website is awesome. It took me almost an hour to shop. It scheduled next day delivery. Checking today I discovered, in addition to taxes and tip for the delivery guy they added their fee and an additional fee. Their add on charges came to an extra $25. Then the phone locator show the delivery address as my son's where I had visited yesterday and there was no way to fix it. I had to cancel the order. Very, VERY disappointed. I just got out of the hospital and this delivery would've been EXTREMELY helpful but too expensive for a senior on a fixed income.

I've posted 4 comments on the app store that have been removed each time. I have attached two screenshots of my reviews. In my opinion, instacart doesn't care about its customers. It doesn't correct the errors or issues that get brought to their attention, and instead just give out credit and wipe their hands of it. My partner wanted to use this service because they offer aldi, but its not worth it in my opinion. If I could, I'd give this app a -5 statement review out of 5 stars.

Quite possibly the worst customer service I've ever dealt with. I had a fairly small problem that should have been an easy fix and the customer service was completely incompetent, rude and unhelpful. I ended up closing my account not even because of the initial problem but because of just how terribly I was treated and how horrible their service was. Also note that the will keep all your private personal information forever. Once they have it they will never fully delete you from their system.

I placed a order for only one kind of Ice Coffee. I have barely any tastebuds from radiation and Chemotherapy to my throat, Stage 4. I put do not replace in instructions for shopper and in delivery with my information to get in my apartment complex. I put cancel order if you don't have it. She shows up with all replaced. She brought Vanilla a very weak flavor. I contacted Instacart they seen if she got in she read no replacement. I can't talk my voice box is gone which I put in there also. I go to use my credits today and I will post the screenshot she just stopped typing as you will see. Then a lady actually stayed on to help. Only to tell me I didn't use my credit fast enough. They don't tell you that. Horrible experience I feel robbed twice. Customer beware!

I placed an order on Mar. 28 with Instacart but when delivered the representative claimed that my order could not be completely filled because there was insufficient funds. The amount approved for the order on my credit card was $117. The store receipt was $37.15 however Instacart charged $97.67 to my card. I have tried to contact them by phone and the wait time increases while I'm on hold. I've sent two emails but haven't heard from them.

We have used Instacart throughout the pandemic. For the first time, I checked the receipt from the supermarket and found it to be $81.20. Instacart had charged us $101.95 before the tip was included. When I wrote them for an explanation, they refused to answer. Five times they sent back the same form email directing us to the supermarket website for details…which had no answer to my question. What a scam! We were regular customers but will never use them again.

The customer service is horrible! Management horrible! They will make a mistake and expect you to pay for it and wait for them to correct it! No one gives the same information! No one is actually helpful. I will never use that service ever again

Instacart employees regularly tell me items in my cart are 'out of stock' when they simply want to limit what they deliver. Instacart also charges 'varying' service fees, and in spite of my repeated phone calls, do not disclose how these fees are calculated or change with every order. Often time the service fee is twice as much or more as the delivery fee. The way fees stack up against the items order, combined with their terrible customer service and shady employees, makes Instacart a waste of time and a burn of. Money.

Two orders cancelled by shoppers on Instacart
We are paying premium prices and membership fees and tips for shoppers. Why should we get less items on our list and be lied to by the shoppers. Their website info is wrong because it shows out of stock items as available. This is how businesses fail. Instacart should know that.
The shoppers are focusing on refunds to customers because they are too lazy to find items.
They are rude or in a hurry to quickly check out. Instacart has no control over their shoppers.

I have used instacart for a couple years for my catering company. Even though they jacked up the price of items ordered it was a help when I was too busy to get to the store. As a business owner it is important to be able to depend on the services that you employ. There were two times that they dropped the ball on me and never brought the groceries I needed for jobs. This last time was completely unacceptable! I scheduled delivery for the following day between 1-3.3 came and went and then it said that were running behind and would be here at 4. That came and went so I contacted them and they assured me they were running behind but a shopper would be assigned soon. 5-6-7 passed and when I spoke to a supervisor she said it would be the following day! If they had just been honest and told me at 4 that there were no shoppers I could have just gone to the store myself. Moving forward I will do just that and save money and frustration.

Never again! My order was shopped for then not delivered until next day. Was told I would get a $10.00 credit, not knowing I would have to spend $35.00 to use it. My card was charged more than what was supposed to. When I called customer service I just got the run around and nobody wanted to connect me to a manager. All of this trouble I should've just went and bought the groceries myself... lesson learned. DO NOT USE INSTACART!

I received a $115 charge on my Amex. I ordered a $50 of groceries (for what should've been $30 Max!) and there were $20 of charges (tax, delivery fee, tip). I called them to ask about the excess charge and after 30 min of run around, was told they don't see the order so they can't send me the receipt. I asked then how can you charge me anything for an order you don't have a record of? The man said he can offer me $5 for "appeasement." I asked to speak to a supervisor or someone who has the authority to research the records for the order and he said I can hang up and call back and hope to get another customer service rep. Basically, if you want to give them the ability to charge what they want without the opportunity to see your receipt or question charges, then go ahead and use them. Otherwise, buyer beware!

Working with Andres was pleasure he was very professional, knowledgeable, considerate. The link only lets me give you 5 * but my ratting is 10********** Thank You so much. I will do business with you again