Instacart

Very very annoyed with instacart. It is likely a store issue, but our store used to charge "in-store" prices even if it was instacart. In the last 3-4 weeks they have now increased all the prices if you choose instacart, even if YOU GO PICK IT UP yourself. And I am not talking a small increase in prices. I have noticed a 30-40% increase in prices when food costs are at an all time high. (Thanks Biden.) If that isn't enough, our grocery store now charges a $ fee for you to go pick up your own groceries. WHAT?!?!?!?! VERY disappointed to the point where I will be cancelling my instacart subscription and shopping elsewhere.

This is worst deliver service platform available currently. I paid 180$ for items I never received. The food you receive most times are full of fungus. I ordered body wash and they gave me body lotion. And when you request for refund they never help or support even after emailing and sending photos or incorrect items. They never help with any proper support. I didn't get items but paid 180$ they force you to pay tip beforehand even when the items are horrible. Horrible customer service horrible company. Please save your money and do not use this.

Today I learned that Instacart does not charge the same as the store. I had a delivery today that had two packages of chicken wings from the stores meat department according to the receipt I was charged $22.76 however each package had a big yellow sticker on it for a special one package was marked down from $10.60 to 3.71 the other from $10.27 to 3.59. A difference of $15.46. When I called customer service they offered to refund me less then $2.00. I was informed they have there own pricing and I was not eligible for the special. These specials tend to be due to how old the package is so not only did I get chicken that had been around for a bit I paid 1.89 over the store price before the special. When I should have paid 7.30.
I don't mind the delivery fee and tipping the shopper but this pricing is a total scam and this order will be my last.

The first time I ordered they checked everything off as purchased and then one items were missing so, I received a refund. So, I decided to try them again and all items were purchased and 5 freaking items were not in my bad and the shopper stopped responding! They are some freaking rip offs! You might as well go yourself hell because their stealing food from people orders!

I will NEVER use them again placed a online for pickup went to the store to pickup and the store had no order for me, I spent $200.00 on groceries only to be embarrassed.I reported the issue and was told I would be credited which never happened then after numerous of calls to customer service now it's a issue with there system when trying to add the credit back to my accounts.Very poor customer service and employees are able to lie and steal from clients.

I never seen a scammer bigger than Instacart first of all they have all hidden charges then they double charge your account don't give it back this is not first time I caught them highest robbery legal robbery you guys found a loop hole to scam everyone didn't you? Message two times no money back lnow going open dispute if you can get to a store go because shopping to expensive and we are getting robbed already! The workers are even worse being all shopping missing items they double charged me cause I changed the tip which is my right so know they punish you with 245.00?! Right like you think your gonna get extra another 245 your pipe dreaming

Instacart was scheduled to deliver our order from Fred Meyers between 9:00 pm and 10:00 pm on 03/24/2020. At 8:44 PM we were messaged that there were delays and the groceries would be delivered by 11:30 PM. At midnight, we finally gave up waiting for the delivery. Instacart never delivered our groceries or contacted us again about the delivery. Now their website says that there is no driver listed for our order. We are working with our Credit Union to cancel payment.

It is incredible to see this. I received my purchase on March 24,2020 from Publix (instacart express) and in one of those plastic bags with vegetables was a half bitten plum. The incredible and worrying thing about this, is that I don't order plums and that they come bite. I had to throw them away. I have the photo The publix postal code is *******
My delivery time was 1:55 and the driver's name is Fernando

I have written to their "help" email address three times with nothing more than their auto reply getting back to me. I am absolutely furious that they have not refunded my money! My Costco order was placed on April 16 at 10:24 AM and then was marked as "delivered" at 10:37 AM on April 16. That is basically impossible. The Costco nearest my house takes roughly 17 minutes to drive. There is absolutely no way that this driver received my order, accepted it, shopped for the five items in it, paid, and then made it to my house all within 13 minutes. This shopper stole my money and Instacart needs to refund me immediately.

Beware of additional charge on each item on your order of groceries. You can end it up to $25 additional charge. I got charged off $117 plus tip of $14. However Aldi receipt shown $92.Also Instacart missed Milk & salad mix from my list. I 'll never order from Aldi via Instacart again. Lesson learned!

I used to really like Instacart, but their system has become so secure that it's constantly fraud alerting all of my credit cards and restricting purchases. I called my bank, and the bank said that the problem is with Instacart - not the bank! The system says to "add a new card." After adding several cards that all are fraud alerted, and after hours of calling banks, it is not the banks! It is a new glitch in Instacart. I've given up trying to buy anything. And, there is no customer service - just email! So, no help at all. And, they don't let you cancel even when their system doesn't work, so you've basically paid them for a crappy service that doesn't work with no chance for a refund. Worse yet, they have all my credit card numbers! Do not use!

I've worked for Instacart since it opened business in Miami and it's the worst food delivery independent contractor. The pay rate is very low and their service expectations from shoppers are very high. They retain shoppers tips for 24 hrs., arguing that the tips may change, but the fact is that Instacart is making millions of $ by unlawfully playing around with thousands of shoppers tips overnight.

I ordered last time and got exactly what I asked for. My husband ordered sushi today and it was suppose to be made a certain way. There was three kinds of rolls and one roll had nothing spicy for me and when it was delivered by rose the container was shaken up and spicy mayo everywhere which I can't eat with health issues. And with further inspection theres spicy mayo on all of it. I was very unhappy with this delivery

We ordered with out first reading there reviews.DONT USE THEM!They have nothing but excuses and a credit for our next usage.Id rather walk to the store or possibly even crawl through glass,rather than listen to there rehearsed lame excuses.

DO NOT WORK AT INSTACART! I tried working for them recently, and it was a BAD JOKE! The pay from Instacart is BARELY above minimum wage, you pay for your own gas, AND you pay your own taxes! You are dependent on TIPS from customers, which they can RESCIND after the delivery is complete!

I did a 2 order batch today which said would net me $34.12. I shop the orders, successfully picked all the items in my order in a timely fashion, delivered the groceries to my customers ON TIME. Then I go to cash out my pay and see that I only got paid $28! The customer RESCINDED MY $6 TIP despite all of their items being picked in a timely fashion!

I messaged Instacart about it, and they basically told me that I was OUT OF LUCK. They in no way feel responsible for the situation, and won't pay me the $6 tip I was STIFFED! So I got paid $28 for 2.5 hours of work, which amounts to $11.20 per hour MINUS gas and MINUS taxes! WHAT A RIPOFF!

If you love putting thousands of miles on your car, all so you can get paid PEANUTS, get stiffed by stingy cheap CUSTOMERS, and get the cold shoulder from your employer, then JOIN INSTACART! THEY ARE JUST FOR YOU! ENJOY THE $11.20 per hour MINUS gas and taxes, you can make a solid living off of that... 🙄

I was overcharged $30 by a shopper who didn't unerstand you had to be sure to charge for the correct weight of weighted items and instacart support said there was nothing they could do even after I provided proof. Then, on another order I was charged over $20 for bags - which I assume was some sort of glitch - when I received no bags at all. That's over $50 they've stolen from me with no help from their support team. Steer clear of these crooks.

I am NEVER using Instacart again, and I advise everyone else to avoid them. My girlfriend and I just arrived at an Air BNB, and we needed groceries. We waited FOUR freaking hours for our order, which was eighty dollars (even though they charged us one hundred dollars). Eventually, the order never came, and we had to cancel the order. At this time, everything closed, and we went to bed hungry. Thanks, Instacart. You screwed us over. Big time.

Instacart shopper delivered to wrong address. I live in house. Text message showed he dropped off apartment 12. Why? Our address is 1012. He assumed last 12 is apartment number and went incorrect address and could not find right address-- rather than dragging grocery; he dropped off grocery to the stranger.
Attached picture is not my house's front porch. I complained to the website link; but no response for 7 days.
I called credit card to file a dispute claim. What a irresponsible company!
Make sure you use credit card if you have to use this company-- no paypal or venmo -- just in case.

Worst delivery ever!
I ordered groceries to be delivered from Publix to a vacation house three days in advance. They were supposed to be delivered on Saturday by 5. They texted to say it would be by 6:30. Then by 10:00. Then Sunday by 11:00. I told them we'd be at church till noon so the specialist told me she changed it to Sunday 1-3:00. Then I got a text saying Monday 1-3:00. I called Sunday morning to complain but the best they could do was set it up for Monday by 11:00. It's 11:39 and I'm still waiting and haven't heard from them. Shame on Publix for dealing with such a poorly managed company!

As a senior with medical issues, I rely on delivery. I placed my first order yesterday; 2 hours later received a message saying "rescheduled for tomorrow." I called, explained the situation. "I need to eat today. Now I can't because you screwed up. And I can't get a refund for 5 days?" Their results "Sorry" Not good enough. I have Parkinson's, on disability and cannot drive. Limited income! Had I known you'd so utterly fail,I'd have ordered elsewhere!. It's the following day now. No money for 6-7 days because you have it. And NO FOOD. You took the money instantly, you can certainly return it instantly—if you chose to. So much for your "Senior Support" hoopla, huh?

Unbelievable experience with customer service. No help, they have no clue where to check and how to help.After 10 hours wait got information about unlocked account (not clear what originally was locked), but when tried to place my order - the same thing? Shane on you, Instacart! Poor business practices!

After I went live with this negative review, I heard from Instacart. They penalized the shopper by "removing him from my account..." instead of taking accountability.

Not only that, they did not refund the delivery fee as requested.

Would give 0 stars if possible. Order was delivered to wrong address and had to speak with 4 people and provide the same information just to be told that because it was over $100 they couldnt process for 48 hours to refund my money. Received an email that it would be 5-10 days for refund.
The picture they provided was if someone elses porch! They give groceries away to people that dont order and then give you the run around when you try to get assistance.
Utterly unacceptable.