Instacart

Lincoln Park Costco, blonde glasses wearing personal shopper... must be queen of England. Unfamiliar with InstaCart and TRIED to stop her to ask questions. Without a pause, "sorry, I have no time"... lol, really? Hurry up and go wait in Costco line... Nice way to familiarize people with brand! One less potential customer

Point #1: I used this service once. My grocery tab was $60. But, my total charges got to $90 real easy.
(As from my receipt email)
Order Totals
Items Subtotal $60.39
Checkout Bag Tax or Fee $0.20
Delivery Fee $3.99
Sales Tax $3.11
Tip $3.02
Service Fee $2.00
Alcohol Service Fee $4.00
Bottle Deposit Recovery Fee $0.20
Total $76.91
Ending in XXXX
Charges
Temporary Authorization $ 90.00
Your card was temporarily authorized for $90.00. Your statement will reflect a final charge within 7 business days of order completion.
Learn more
Total Charged $ 90.00

Point #2: My (conspiracy) thinking is, ditch the brick and mortar. Use these guys instead. My answer, "Nope!"

Horrible! Been using since March very good in the beginning. Last few times not so good. Delivery later than time requested without contacting me. Crediting my account for freezer items delivered warm, placed my order they showed they were deducting my credit viewed my receipt credit never went through. Was told by a supervisor I have to wait 3-5 business days. Horrible customer service!

As an Instacart Shopper of 300 batches, I have more than sufficient experience with their app to say that their mobile app not only is fraught with bugs (Navigation frequently send me to wrong customer and store locations, Care Agents unable to speak English and lacking basic human intelligence, numerous instances of customer fraud, predatory Shopper exploitation etc.) it also enables theft of Shoppers personal data and identity theft. My account was hacked by scammers posing as customers who were able to steal my mobile phone number and email credentials. Do not use this defective, worker exploitative app. You will regret it.It deserves rating of zero.

First off, how in this day and age can it be that so many services are short staffed? It's almost like everyone wants to make big bucks but no one wants to work... anyway, I have ordered a few times through instacart and gif the third time now, my order has been pushed back and rescheduled to ridiculously late times, resulting eventually if not being delivered at all. The burden was then on me to reorder. The excuse is understaffing, really? Why do they even offer tine slots? None of my orders were actually adhering yo the desired and chosen times. Mostly they were late but one was even so early that the store has not yet had done items due yo deliveries yo them were not in yet. It's extremely frustrating! So yes, I got a 5 buck credit, but guess what... I have not yet found any instructions as to how to redeem it...

They could care less about you or your orders.
My last one was given to a complete stranger. Will never know what happened to my 2 gallons of Alkaline Water and Turmeric. I'm done!
The worst possible service you could ever expect. Don't fall for their BS, if you call on the phone. This company screams, Scam.
Uber Trash.

Rip off! My $367 groceries cost $515. No wonder its against their policy to give you the store receipt. If you have extra $$ to throw around it is convenient but for their up charge of $148 Ill do future shopping myself. They also charged tax on non-taxable items.

U charge for everything. Your shopper get paid even when they claim u don't have item yet I never see refunds back into my account. You don't help me save in any sense. U find plenty reason charge extra at end. Not all shoppers know how pick good items.learn to train them. Return funds and stop overcharge

Instacart is not cheap. They regularly mark-up prices. I have received boars head turkey slices with the store deli label on it for $9 and instacart charged me $13.49. Thinking it was a mistake, their customer service confirmed it was business as usual. Spice mark-ups are often even more.

Nothing you want is in stack. May be just me so unlucky, but everything I order, offered replacement items, which I don't need. Delivery fees exaggerating, even for pick-up. That was my first and last Instacart try.

Instacart failed to deliver one of my items. I've been trying to contact them for 15 days now with no results. I've tried chat, email, every means possible, but get no response. Wait times on phone calls are over 140 minutes. Never again will I use this service.

Able to log in on one computer, but not another, saying my account has not been set up.
Contacted their support and got little more than a shrug.
For the record, I work in IT and have tested in several browsers. Cannot continue with this nonsense as there are better services for cheaper.

I purchased something from them long time ago, and all of sudden, $149 was charged today. How the $#*! did they just decide to $#*!ing scam my card and pull out money like this? They really work hard to get sued. I didn't even apply for any plans!

First time user today. Asked us to substitute items, which we approved. Picked up order, substituted items missing. Store then surcharged for supplying more of another item than we requested, and charged us for a "delivery fee" for our pickup, despite representing pickup was free. Once they have your credit card, apparently this company feels it can do whatever it wants. Cancelled our membership and deleted the app. Be careful. Stay away. If this is how they bring new customers in, imagine what they'll do down the road.

Several weeks ago we were told on web page 'Free delivery until 11-20-2020", but did not try to use until today, but note disappeared. Tried online chat, but they said 'sorry you cannot get it'! So apparently this outfit has Dirty policies, and refuses to fix their mistakes!

Zero Stars. Said they delivered to us an hour ago, but I guess shopper/thief Jennifer M. Is enjoying our $150 order. Thanks for stealing from my family with three special needs minors, you C#N*! Perhaps you will get sick.

Wow thought this was a great deal being unable to get around temporarily! Then the receipt showed I payed over 25 dollars with their elaborate prices! Never again! I think they own door dash! Same concept! Plus a delivery charge and tip! Bye bye

Hired instacart to pick up and deliver our grocery's which did arrive! Checked my credit card site the next day and they had stole 100.00 twice from my account, fraud! So there you go again, thieves among us at every turn!

Store groceries $45 total charge $61. $16 x 52 weeks = $832! I'll shop myself thank you! The delivery person was outstanding my wife and I got everything we ordered, but we would have sacrifice over $800 a year on something, Maybe food, maybe heat. We're 73 and 77 my SS $185 a month wife's is $457. We will find a better way!

Worst, Horrible... Horrible. Now words. Why a reputed company like costco is using this services.

Its expensive so i expect good services... trust me you will waste minimum 12 hours of your time chatting, calling, on hold and again following up... for their mistake.

NOT WORTH STAY AWAY.

Purchased items valued at $152.07. This amount was taken from my account on May 18th. A day later, Instacart, then place a hold for $225. Now I am told it will take 2 -3 BUSINESS days before I receive the held funds! Never experienced this type of online transaction for retail purchases, perhaps its common in the Hotel industry for reservations. Crazy!

I spent the time setting up an account and shopping as I was being bombarded with ads claiming they deliver within 2 hours. My delivery was actually going to take place TWO DAYS later. Unreal that this kind of false advertisement is permitted in Canada. My advice and from reading other reviews... run from this shady company.

Evidently, you do not receive your groceries in those nice handled bags that they advertise. Instead, groceries are delivered in whatever type of plastic or paper bags are used at the stores. Hence, my groceries were left on front porch, fell over and scattered. Won't be using this service again.