ipsy

I started with an ipsy subscription thinking it would be a great way to try out some different brands/colors from what I have been wearing. When you first start, ipsy asks you to fill out a questionnaire so they know which types of products you are interested in and supposedly send you only those items. I filled mine out that I was interested in lip color, eye color and nail colors, that I was NOT interested in creams, lotions, shadow brushes etc. I've had the subscription for nearly 8 months and it seems that all I ever get are creams, lotions and shadow brushes. The smallest sample sizes possible. Save your $10 each month to go towards something you can try from your local drug store!

I was really hesitant to join, but I'm happy I did. I'm not a huge makeup person, but the other products are worth it. I have found my forever mascara and eyeliner as well as some pretty amazing face lotions etc. I think the $10 a month actually saves me money in the long run since I don't have to keep buying makeup. Could do without the extra make-up bags - I wish there was an option to switch out, but I do love that they spotlight the designers of the bags!

I subscribed to this service for four months for my teenage daughter. We filled out the profile to indicate she is only interested in makeup samples, not skincare. In the four months we received bags, she got NUMEROUS repeat products, and there was occasionally ONE makeup item per bag. Three out of four orders had missing items. The price is also deceiving as they claim it is $13 per month but add several fees that make it about $18 per month. The size of most of these skincare items are so small they should have been FREE, and besides a 13 year old should not be using retinol eye creams (which we received THREE TIMES!) and other adult anti aging products. The whole point of this service is to customize to what is appropriate for the user- yeah they don't even look at that. What a total waste. Customer care also a joke. Had to take it up with my credit card company.

Got my first box today and my eyeshadow cheek blush was all crushed broken and powder all over place which is ridiculous how they would even pack that.

Customer service refuses to make up for when it is their fault. Selecting after pay it will just charge you full amount and they don't correct it. Over priced and they scam you with things and their quality went way down after boxy charm. Better off not ever going through this hassle they are thieves

It took me 1 month to receive my "Glam Bag" and cost me $20 something CAD! What I receive is a joke. I have attached screenshots of the email they sent me showing what kinda glam I should expect to receive and the picture is what I actually received (you can tell the size comparing to a computer mouse)! Couple of tiny tiny samples they most probably got for free! The biggest one is a shower scrub!
Bad for you guys that wanna make quick money and be out of business as your customers won't trust you no more! Great idea but super scammy and sneaky way to operate and to do business.

I never received the first two glam bags, and have received nothing so far but they already charged my credit card. SO I cancelled my membership, then they told me I actually have TWO memberships (I never took out a second membership with them). They said they would cancel that for me also. However, still have not received a single product from this business. The tracking numbers they send you, there is no information on them other than it's a tracking number but does not say whether your bag is in transit. There is something fishy about it. After reading other reviews online, I should have not dealt with this business to begin with.

I personally had ipsy for two months. Now, a lot of you probably think that isn't long enough to write a review. Well, when I got my first bag, I was ecstatic! I opened my bag and was immediately disappointed. The product sizes are WAY too small! The blush that came, I loved loved love it, but the sample was smaller than a penny. It was so hard to use! Then my next month came, and i got the exact same items, except for one, but just different brands and colors. I'm not paying this company to send me repetitive items over again. Also, my too-faced mascara came, which I was stoked about, completely dry. It does not work even a little bit.
Now, I'm not here to bash on ipsy because it is a good company, with an extremely fair price, just not for me. I was dissatisfied by what I was receiving, and probably will not be going back.

I've been a loyal member since the beginning but recently IPSY has gone downhill fast! They don't ship anything out for at least a month after you purchase it and then it takes another two weeks to get it in the mail, it's absolutely ridiculous! I've also noticed they keep sending repeat items that I've already received all the crap stuff and you can't get a hold of alive person ever and they make it next to impossible to cancel your membership is extremely frustrating and there's no excuse for how slow they're shipping is, none! All the other companies are shipping out items just fine. IPSY is just greedy now and doesn't want to hire enough staff to fulfill the orders so it takes months for us to receive items which is TOTALLY unacceptable! I'm canceling my membership because of this and I hope other people do too! Time to teach them a lesson!

I have been trying to cancel this subscription for a long time. The Company has no phone call customer service. The e-mail address I used to open the account is an old work e-mail I no longer have access to so I can't retrieve my password. My credit card company gave me a phone number for them which is "no longer in service". I moved out of state last December and have not received the product since. I'm still getting monthly recurring charges. I would advise anyone not to do business with this company.

I purchased a glam bag for $16.13 on October 3rd and I never received it. These people fail to communicate or notify people of when their expected delivery date is. I will never trust this company again and I hope people think twice about doing the same. They are a bunch of rip offs!

I've had Ipsy for years! I used to love it! You get amazing products for an amazing deal! But recently, I don't know what's been going on. The last couple of months they take forever to ship out my bag. Then when my bag actually gets here half of the stuff is missing because they took so long to actually pack it. When you contact them telling them that something is missing they literally just tell you we're sending some thing else out. You don't get to pick or anything. It's completely pointless, if they're going to send me whatever they want instead of the things that I actually want. I'm waiting to receive my bag and if there's more than one thing missing I'm canceling it at this point. It's not worth it anymore. It's the 18 and my bag is not even shipped.

Its ok at the beginning but the items get less and less and on top of that Ive been trying to cancel my subscription for 4 months and its still coming. Impossible to talk or email anyone, there is no live person only bots