ipsy

I subscribed to ipsy for 6-7 months, and I purchased two ipsy offers. My bag frequently came after the 15th of the month, as they ship FedEx Smartpost. Their website states:

"Products that are not deemed potentially hazardous for air transportation will be shipped via FedEx expedited Air Service. Average Transit time for FedEx expedited shipping is 2 to 5 business days.

Products that are only approved for ground transportation will be shipped via FedEx Ground average Transit time for FedEx ground shipping is 3 to 8 business days."

The ipsy offer I purchased contained no hazardous materials, and took over 10 days to get to me because they shipped via FedEx Smartpost, which is about 3 -4 days slower than ground. When I e-mailed customer service to question this, I was told:

"I do understand your frustration, and it is always our intention to get your order out to you as quickly as possible. When your package gets handed over to our shipping partners, we trust that they will determine the best and safest way to deliver it to you. Since we're not involved in this part of the process, we don't know exactly how long it may take for your package to reach you. I wish I was able to speed up the transit time for you, but at this time, it is out of my control. Rest assured that we stand by the quality of our service, and we will always offer replacements for undelivered products at no cost to you."

So according it ipsy, they only determine which company they use to ship their products to you, but that company decides if it will ship FedEx Expedited, or FedEx Ground, or FedEx Smartpost. I am pretty sure the ipsy is responsible for telling FedEx if they want to ship it Air, Ground or Smartpost. I did not receive a response after I questioned that, so I have canceled my service.

I'm seeing alot of reviews on here saying their site isn't updated and they dont have a customer service email only a bot and they dont do refunds or send missing products and they dont let you take your credit card info off...their site is updated it will tell you the date it has been updated on google play, they have a customer service email AND phone number, just like any other subscription they do offer refunds only if the product you purchased is missing from your bag and sold out, and they indeed do and will send you your missing products if it is missing from your bag. You can remove your credit card information as well. There has only been 1 or 2 times I talked to customer service and the person wasn't any help, probably because they didnt know and sent it to ipsy team, every other time the issues have been resolved in a timely manner, I've either recieved a refund or they sent my missing item, or an item just as good, I will admit that I've had an item missing from almost every order, but all I had to do was email *******@ipsy and they resolved it in no time. Does take anywhere from a week to a couple weeks to recieve missing items, and glam bag/ glam bag plus but it's only because it depends on where it is shipping from, they ship out items and have processing places all across the united states, they have a big bin that they drop all deliveries in, and their not going to ship that huge bin until it is FULL so if your order is taking longer then you want then that is more than likely why, be patient your order will come, I'm sure theres been a few incidents where ipsy support sucked, it happens at alot of places, but in my opinion they do a good job, their just doing their jobs they are not the ones that pack your order, they realize mess ups happen that is why they offer to send missing products and 45 days to email them when you recieve your product if it isnt up to your standard, they do well.

I have the most expensive box subscription and for the past 3 months haven't received all the products I'm paying for. DO NOT SUBSCRIBE to Ipsy.

I purchased all three Ipsy Glam bags recently, The Glam Bag, Glam Bag Plus and Glam Bag X. First, I will tell you about my Glam Bag ($13), In my beauty Quiz I noted that I preferred to receive makeup over any other items, I will receive (if it ever ships) 3 skin care products a mini eyeshadow palette (yay) and a liquid highlighter (on my list of things I would like to receive rarely if ever). Second is my Glam Bag Plus ($28) I will receive 3 skincare products and two makeup products, the two makeup products are a eyeliner and a mascara (about as cheap as you can go as far as makeup is concerned) 2 of the 3 skincare items are items I would expect to find at the dollar store. 3rd is My Glam Bag X ($55) This one takes the cake, I will receive 1 single makeup product and it is a lipstick, (I do not wear lip products and made it very clear in my beauty quiz) I will receive 1 tool and 6 skincare products with 4 of 6 being items I would expect to find at the dollar store. I am beyond disappointed. To top it off I have had nothing but problems with customer service, every time I tried to shop their "Flash Sale" I would get a message saying I didn't have payment info on file. I know that I did because they were charging me for my bags, none of which I have received yet and it's been many weeks. Each time I would enter my payment info again and would get the same message. Upon first attempting to contact customer service I received a response that was quite clearly from a bot and did not answer my question. I replied and got a person who told me that I couldn't shop the flash sales because they can't ship to foreign countries yet due to customs regulations (I live in Alaska, a part of the US and there are no customs regulations to ship here from where they are.) I had many, many more problems with customer service but this is already beginning to be a pages long review. Long story long, DO NOT JOIN IPSY, it's total crap.

Ipsy SUCKS. The products are not from recognizable brands, the sizes are -super- small and they send you a bunch of the same cheap crap. A monthly beauty subscription is always going to be a bit repetitive but it's literally all just bargain bin CRAP.

But that's not even what prompted me to write a review. The reason I'm even doing this is because of the absolutely SCUMMY and exploitative way they make it intentionally difficult to cancel your membership. They try very hard to just get you to pause it so that you can be charged again in 3 months after you've forgotten about it. Okay, fine. A lot of companies do that. Whatever.

BUT...
I had this membership on a temporary card so it was declined when they tried to charge again. Perfect. That's why I do that.
When I tried to log in and cancel the membership I literally_could not_ get past the page demanding I update my payment method. I knew if I did that they would immediately charge me so I definitely wasn't going to.
I tried to log in on my laptop instead and I still had the same problem. I then had to re-route my browser through two different google searches in order to even get to an Ipsy screen where I was given the option to manage my membership.
THEN... I had to navigate through FOUR SEPARATE SCREENS with a huge button that says either 'Cancel' (meaning here: "exit the screen" NOT "cancel subscription") or 'pause membership'. The 'confirm membership cancel' was a very small and faded button on the very bottom.
After all of these screens, I STILL HAD TO VERIFY THROUGH AN EMAIL. This email was also intentionally designed to confuse and mislead consumers into pausing the membership instead.

I mean. Seriously?!

I never write reviews because I'm just lazy in that regard, but the extent to which IPSY went to make canceling this service SO DIFFICULT honestly enraged me and grossed me out.

TL;DR - Scumbags hocking cheap crap. Save your money and your time.

I left upset years ago because I got tired of seeing men in makeup on my counters. I don't want to explain that to my children right now. Stop pushing agendas. The free bag you just tried to charge me for is a scam. It's false advertising. As well as people shouldn't have to go fill out a form to not have their info shared. You should protect your customers from spam. This company disgusts me.

Back when Boxycharm was Boxycharm alone, it was awesome. The best beauty deal going.

But lately, and especially now after Ipsy took over I've gotten products expired more than a year (received Grown Alchemist facial scrub exp in 2023 that was opened (the GA co confirmed there's supposed to be a silver seal) AND there was a black hair under the flip cap lid!?

Over the past several months I've also received other expired products not to mention products missing from the order.

Points that are supposed to be awarded to my account for posting reviews haven't shown up.

Support is a mess.

It's great to get "close to expiry" products at 80% off, I'm cool with that. But not opened, used, hair on it products, that's disgusting and disappointing.

There are just too many other beauty boxes that don't do that to us for me to keep Ipsy.