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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Love their variety and options... 100 characters min. Required for review, annoying. Really annoying
Sent my first e-card. There were so many to choose from and the process was so simple. Very pleased.
Bad quality, poor design of the app, this is very incomplete and is very slow on my ipad pro
I am a member since 2011 and I am disappointed to see that they do not do new things, it is boring and they do not have variety. But they put more attention to this, I will ask for my refund that I pay. I do not know if in the pc they have more new things, but in My ipad tablet there is little to have fun.
Unable to navigate site easily. Could not find a message page.
No confirmation of delivery
Not happy with value for money
I signed up, paid my annual subscription, and sent a cat. 4 days later I go to send another card and they don't know me, they don't know my email, they don't know my password.
Unimpressive
It's pretty cool to use your own photos to make the pre-made videos and to make someones day with them. Very simple to use as well.
We have Made Jib Jab Videos For Work & Everybody LOVES Them, They Are Time Consuming to Make However it's Worth he Effort
Having difficulty reviewing the method to obtain new faces. It will come to me eventually. LOL. Its my age and experience with electronics.
I t always surprises me and the celebrantsand guestss\ whenever I use this as a gift to them. It's the life of the party!
Sent too late, and nor received as promised to my grandaughter, Will not use you again hghghg jhjhjh jhjuyhujyh hjuyjuyhuyh
Great cards, lots of fun, will definitely use again. Recipient was happy. But need more cards with just two heads.
Excellent. Easy to use although I found the old version much easier.
Easy to add photographs and other objects
Our family really gets a kick out the jib jab songs I create with their faces as the characters. Loads of fun!
OVER ALL NOT TO BAD, BUT IT WOULD BE NICE IF A PERSONS EMAIL LIST COULD BE DOWNLOADED, SO THAT A PERSON WOULD NOT HAVE TO RETYPE THE ADDRESS EVERY TIME. BM LETS YOU SEE THE ADDRESS EACH TIME, SO THAT YOU COULD JUST USE THAT ADDRESS IF YOU WANTED TO.
I had fun making the ecards and sending. The disappointing thing is that 2 people that received the cards found it in spam and then couldn't open the card. I tried to resend without having to redo but couldn't. It wasn't complicated to make the cards but frustrating that once you move forward you can't go back and you must start over.
JibJab is a quick and silly way to stay connected with loved ones far away. And it can save you in a pinch if you forget to send a card by snail mail...
It's unsatisfying that only xmas videos are customisable (varying starring characters). Most Videos are only for 5 or 1 person.
With a small family with 3 or 4 members this is very unsatisfying.
I had 7 easter emails scheduled for Apr 14th - but all were delivered on the 13th? This isn't really a big deal but might be for e.g. Christmas, birthday cards.
Need more features and videos. Need nr of heads more. Need more video's and music. Good, Good, Good.
I purchased the year subscription. When I personalized a dance, the mouths didn't line up. For $18, it shouldn't have this issue.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)