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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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Love their variety and options... 100 characters min. Required for review, annoying. Really annoying

Date of experience: April 16, 2017
New Jersey
1 review
0 helpful votes
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So simple and so much fun!
April 18, 2017

Sent my first e-card. There were so many to choose from and the process was so simple. Very pleased.

Date of experience: April 16, 2017
Washington
1 review
0 helpful votes
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Bad quality, poor design of the app, this is very incomplete and is very slow on my ipad pro
I am a member since 2011 and I am disappointed to see that they do not do new things, it is boring and they do not have variety. But they put more attention to this, I will ask for my refund that I pay. I do not know if in the pc they have more new things, but in My ipad tablet there is little to have fun.

Date of experience: April 16, 2017
NL
1 review
0 helpful votes
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Not an easy process
April 18, 2017

Unable to navigate site easily. Could not find a message page.
No confirmation of delivery
Not happy with value for money

Date of experience: April 16, 2017
Canada
1 review
0 helpful votes
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Not impressed
April 17, 2017

I signed up, paid my annual subscription, and sent a cat. 4 days later I go to send another card and they don't know me, they don't know my email, they don't know my password.
Unimpressive

Date of experience: April 15, 2017
Ohio
1 review
0 helpful votes
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Fun Stuff
April 17, 2017

It's pretty cool to use your own photos to make the pre-made videos and to make someones day with them. Very simple to use as well.

Date of experience: April 15, 2017
Utah
1 review
0 helpful votes
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Pretty Darn Good
April 17, 2017

We have Made Jib Jab Videos For Work & Everybody LOVES Them, They Are Time Consuming to Make However it's Worth he Effort

Date of experience: April 15, 2017
Canada
1 review
0 helpful votes
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Bogged down
April 17, 2017

Having difficulty reviewing the method to obtain new faces. It will come to me eventually. LOL. Its my age and experience with electronics.

Date of experience: April 15, 2017
Maryland
1 review
0 helpful votes
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Total entertainment!
April 17, 2017

I t always surprises me and the celebrantsand guestss\ whenever I use this as a gift to them. It's the life of the party!

Date of experience: April 15, 2017
GB
1 review
0 helpful votes
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Birthday greeting
April 17, 2017

Sent too late, and nor received as promised to my grandaughter, Will not use you again hghghg jhjhjh jhjuyhujyh hjuyjuyhuyh

Date of experience: April 15, 2017
California
1 review
1 helpful vote
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Ton of fun
April 17, 2017

Great cards, lots of fun, will definitely use again. Recipient was happy. But need more cards with just two heads.

Date of experience: April 15, 2017
Canada
1 review
1 helpful vote
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Excellent. Easy to use although I found the old version much easier.
Easy to add photographs and other objects

Date of experience: April 15, 2017
Nancy G.
Illinois
1 review
0 helpful votes
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Loads of fun!
April 17, 2017

Our family really gets a kick out the jib jab songs I create with their faces as the characters. Loads of fun!

Date of experience: April 15, 2017
Wyoming
1 review
0 helpful votes
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SUGGUESTIONS
April 17, 2017

OVER ALL NOT TO BAD, BUT IT WOULD BE NICE IF A PERSONS EMAIL LIST COULD BE DOWNLOADED, SO THAT A PERSON WOULD NOT HAVE TO RETYPE THE ADDRESS EVERY TIME. BM LETS YOU SEE THE ADDRESS EACH TIME, SO THAT YOU COULD JUST USE THAT ADDRESS IF YOU WANTED TO.

Date of experience: April 15, 2017
Colorado
1 review
0 helpful votes
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Fun making the card.
April 17, 2017

I had fun making the ecards and sending. The disappointing thing is that 2 people that received the cards found it in spam and then couldn't open the card. I tried to resend without having to redo but couldn't. It wasn't complicated to make the cards but frustrating that once you move forward you can't go back and you must start over.

Date of experience: April 15, 2017
Massachusetts
1 review
0 helpful votes
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Fun
April 17, 2017

JibJab is a quick and silly way to stay connected with loved ones far away. And it can save you in a pinch if you forget to send a card by snail mail...

Date of experience: April 15, 2017
Germany
1 review
0 helpful votes
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It's unsatisfying that only xmas videos are customisable (varying starring characters). Most Videos are only for 5 or 1 person.
With a small family with 3 or 4 members this is very unsatisfying.

Date of experience: April 15, 2017
Austria
1 review
0 helpful votes
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One small complaint
April 17, 2017

I had 7 easter emails scheduled for Apr 14th - but all were delivered on the 13th? This isn't really a big deal but might be for e.g. Christmas, birthday cards.

Date of experience: April 15, 2017
India
1 review
0 helpful votes
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Need more features and videos.
April 17, 2017

Need more features and videos. Need nr of heads more. Need more video's and music. Good, Good, Good.

Date of experience: April 15, 2017
Maryland
1 review
0 helpful votes
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Mouth didn't line up
April 16, 2017

I purchased the year subscription. When I personalized a dance, the mouths didn't line up. For $18, it shouldn't have this issue.

Date of experience: April 14, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA