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JibJab

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Michigan
1 review
0 helpful votes
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Great Customer Service!
May 3, 2016

After noticing my account was on auto-renewal, I contacted customer support and requested a refund. It was taken care of immediately and the emails from them were very upbeat and professional.

Date of experience: May 3, 2016
Texas
1 review
0 helpful votes
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Love, love, love this app!
October 7, 2016

This app is everything I could ask for and more. Highly recommended! If help is needed just email. They're extremely helpful and professional. Download and subscribe! You won't regret it :)

Date of experience: October 5, 2016
California
1 review
0 helpful votes
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Confusing
July 16, 2016

The first card was ok and went easily. The personalized cards give no option for editing if you don't get it right the first time. Had to start over multiple times.

Date of experience: July 13, 2016
Australia
1 review
0 helpful votes
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Happy birthday shorty
May 30, 2016

Good fun but you guys need some new material This is not a bad review
You just need more modern choices but with that said we still enjoy your concept thanks

Date of experience: May 28, 2016
Alessandra S. JibJab Rep
over a year old

:) Thanks, Ted! We add a new video every month and are always keeping our eyes peeled for new choices.

GB
1 review
0 helpful votes
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6 person dance
June 11, 2016

I have emailed your customer service to enquire about a 6 person dance only to be fobbed off with half a reply, so at the moment I am not very impressed.

Date of experience: June 9, 2016
California
1 review
0 helpful votes
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Great customer service
October 26, 2019

Had an issue and it was taken care of quickly and professionally which is much appreciated! In this day and age of rude customer service individuals JibJab rises above the rest!

Date of experience: October 26, 2019
Oregon
1 review
0 helpful votes
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Refund of auto-renewal fee.
June 25, 2016

The customer service representative who assisted me was prompt and polite in refunding me the auto-renewal fee of which I had been previously unaware. JibJab ROCKS! Thanks for being so awesome!

Date of experience: June 22, 2016
Poland
1 review
0 helpful votes
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I wanted to see the whole demo movie (not the first 5 seconds) and tools, so I had to buy the premium account, and after that I have discovered, that I do not like jbijab movies at all. Now I have to ask for cancel account and refound, and, as a customer, I do not like.

Date of experience: December 19, 2016
Jake S.
California
1 review
0 helpful votes
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SPAMMERS
August 13, 2016

Horrible. Jibjab thinks MY email is their free marketing tool, and that MY time, bandwidth, and resources are not asb important as them making money.

Date of experience: August 11, 2016
Alabama
1 review
0 helpful votes
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Very creative... Very funny... great fun!
December 22, 2016

What a great way to send holiday cards... thinking of people and then making them laugh. Great technology. So pleased to have discovered JibJab. Thanks.

Date of experience: December 20, 2016
Wisconsin
1 review
0 helpful votes
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I'd buy from them for everything of I could!
October 30, 2017

Great quality products, low prices, and fast shipping... What more could you want?!?!? I've purchased multiple items from JibJab, and I've always been extremely satisfied!

Date of experience: October 28, 2017
Israel
2 reviews
0 helpful votes
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Refund
November 19, 2017

Account was automatically renewed on my dormant account. Customer service was easy and fast, received confirmation of cancellation in less then an hour. Thank you!

Date of experience: November 17, 2017
Croatia
2 reviews
0 helpful votes
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Funny and easy to use
February 23, 2017

Funny videos to share with friends for various occasions - party invitation, birthday wishes, sending love...
It is easy to use and send out the videos.

Date of experience: February 21, 2017
Illinois
1 review
0 helpful votes
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Won't accept my password
February 22, 2017

Purchased for special Valentines Day message. Unable to complete due to password not matching my email. This is ridiculous. I'd like my money back please

Date of experience: February 20, 2017
Canada
2 reviews
21 helpful votes
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Misleading advertising
February 3, 2015

Misleading advertising. Makes it sound like it's $1.50 to join. Really $18 US and reoccuring annually. Try to contact them to cancel. Left phone on hold for 202 minutes and still no contact. Thank god for Pay PAL. DO NOT GIVE THEM YOUR CREDITCARD!

Date of experience: February 3, 2015
Indiana
1 review
0 helpful votes
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Video FUN!
July 1, 2017

I have used JibJab for many years and have watched them grow with what they offer us. WORTH EVERY PENNY! You can say 'happy birthday" in words or you can make a fun beautiful mini-movie and REALLY say "HAPPY BIRTHDAY!". They do many holidays and seasons and just about any event you can imagine. And to top it off, there support is responsive, capable and friendly

Date of experience: June 29, 2017
Ohio
1 review
0 helpful votes
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Thank you for listening
December 21, 2022

I had misunderstood the 6 months payment. I quickly explained what had happened. In less than 2 hours, Joe had helped me with no hassle at all. He had refunded my money back to me.

Date of experience: December 21, 2022
Georgia
1 review
0 helpful votes
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Disappointed
January 5, 2017

I thought I would give your sight a try by a nudge from Groupon.
I tried to load a video and it only excepted one face. I tried several times and decided I wasn't interested and wanted to cancel my subscription.
It was horrible trying to navigate to the correct area to cancel. I finally canceled the reoccurring billing and have not as of yet been able to completely cancel the subscription. I sent and email and have not received a response.

Date of experience: January 3, 2017
Australia
1 review
0 helpful votes
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Good but could be better
June 30, 2017

Once you've added the heads, you can watch the video. However if youre then not satified with the way the heads fit the screen or if you want to ammend the text you can't edit. You have to redo the whole video again. It would get 5 starts if you could preview the dancing video with attached heads and be able to edit head and mouths if required.

Date of experience: June 26, 2017
California
1 review
0 helpful votes
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I Got Uou Babe
October 18, 2016

I recently did a Jib Iab with my new (6 month) woman friend and since we are going to a Halloween Party as Sonny and Cher, I chose I got you, Babe. We are still howlimg from it. All our Facebook friends loved it and we are ready to do the next one.

Date of experience: October 16, 2016

Overview

JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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