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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Canada
1 review
0 helpful votes
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Excellent
January 5, 2017

I love jib jab, it's crazy fun love the idea. Love all the categories put people's real faces on it. What will even better is put thre whole person body into the jib jab videos

Date of experience: January 3, 2017
Indiana
1 review
0 helpful votes
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Worth It
January 5, 2017

Lots of fun. Wish there were more video and card options. Would be nice if it was possible to go back and re-edit.

Date of experience: January 3, 2017
Tennessee
1 review
0 helpful votes
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Unpleasant to say the least
January 5, 2017

Started a 30 day free trial New Years Eve to try and have some laughs with family, decided it wasn't what all we thought it was so I emailed on the 1st to cancel the 30 day free trial, a couple hours after I cancelled I received an email from PayPal that the 18.00 yearly fee had been deducted from my account. I emailed again with no response so now I'm having to deal with a paypal dispute. I didn't even receive a 24 hour free trial much less 30 days. Highly advise people to stay away. Not worth a couple of laughs.

Date of experience: January 3, 2017
Washington
1 review
0 helpful votes
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Very good
January 5, 2017

Had great fun! Recommended to friends!
Look forward to using it more often for all occasions!

Date of experience: January 3, 2017
Mississippi
1 review
0 helpful votes
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Love using jib jab! Always makes my family and friends laugh!

Date of experience: January 3, 2017
New Jersey
1 review
0 helpful votes
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Great app it's lots of fun
January 5, 2017

I love the app. It brings me to tears laughing whenever I use it. The only reason it isn't 5 stars is the search functionality doesn't seem to work that great and I can't figure out how to search by # of people to include in the slits. But overall. Loads of fun.

Date of experience: January 3, 2017
Maryland
1 review
0 helpful votes
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Awesome
January 5, 2017

Great website, it's fun to create the heads. Everyone loves to see the videos

Date of experience: January 3, 2017
Tennessee
2 reviews
0 helpful votes
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Pure fun!
January 5, 2017

I love jibjab! I love sending for birthdays or special occasions. Sometimes I just like to create one for fun and laughs

Date of experience: January 3, 2017
Rhode Island
1 review
0 helpful votes
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Very disatisfied
January 5, 2017

I tried using it took several tries finally got it to get the right pictures uploaded, sent it out, it said it sent it but recipient never received it.

Date of experience: January 3, 2017
Nevada
1 review
0 helpful votes
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Great customer service.
January 5, 2017

My credit card had expired and I missed my original renewal date. JibJab continued my settings until I updated my card a day or so later. Then I received a low renewal rate because of a promo code that was automatically applied when my card information was corrected. That's why I've been a JibJab member forever.

Date of experience: January 3, 2017
Colorado
1 review
0 helpful votes
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Jib Jab Review
January 5, 2017

I love Jib Jab and what you offer what I did not like is the fact I had to sign up for a whole year if I don't want to download the app. I emailed your team and was hoping someone might be able to change my plan, however I was advised I have to download the app to do so. That I really like at all.

Date of experience: January 3, 2017
Maryland
1 review
0 helpful votes
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Fun
January 5, 2017

We love the JibJab videos. They are a lot of fun. They are somewhat easy to use. There aren't a lot of directions when trying to put the faces in but once I figured it out, it was easy to use.

Date of experience: January 3, 2017
Finland
1 review
0 helpful votes
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Cool
January 5, 2017

Nice collection of e-cards for different occasions. I would prefer more "starred by you videos". Otherwise pure fun to share with your friends.

Date of experience: January 3, 2017
Ireland
1 review
0 helpful votes
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Christmas card
January 5, 2017

As we are moving house we didn't have time for writing cards so we sent a Jib Jab card instead. We have just discovered that less than half reached their destination. We are first time users of the site and are very disappointed

Date of experience: January 3, 2017
Michigan
1 review
0 helpful votes
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Getting a little stale
January 4, 2017

JC and the gang always funny regardless of how many times i see them or use them but some of the newer humor is a little crude and rude and not-so-funny. I still like what you have to offer but you've raised your prices without much new material and what is new doesn't meet the wit and humor of what I first saw and joined up for several years ago, much of which I have already sent.

Date of experience: January 2, 2017
Washington
1 review
0 helpful votes
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Great fun!
January 4, 2017

As much fun to make as they are to watch!

Will enjoy all year

Date of experience: January 2, 2017
Indiana
1 review
0 helpful votes
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Read my review:-)
January 4, 2017

Wish there was a way to adjust face pictures (size, hue, contrast, brightness, etc) like the Face In Hole app lets you do. Helps makes the pictures/gifs/videos more realistic.

Date of experience: January 2, 2017
New York
1 review
0 helpful votes
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Great
January 4, 2017

Loved it, was soooo much fun & everyone loved seeing it! Everyone had a great laugh watching the video's!

Date of experience: January 2, 2017
Texas
1 review
0 helpful votes
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Rip off
January 4, 2017

Chose to purchase Christmas theme for. 99, put credit card information in, was charged $19, and still wasnt able to see nor find my purchase.
I want a refund. Not authorized to charge that amount.,

Date of experience: January 2, 2017
California
1 review
0 helpful votes
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Christmas laughter!
January 4, 2017

I loved making a special Christmas greeting for friends and family! My Grandkids especially liked watching this special video in which they were the starts.

Date of experience: January 2, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA