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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I love jib jab, it's crazy fun love the idea. Love all the categories put people's real faces on it. What will even better is put thre whole person body into the jib jab videos
Started a 30 day free trial New Years Eve to try and have some laughs with family, decided it wasn't what all we thought it was so I emailed on the 1st to cancel the 30 day free trial, a couple hours after I cancelled I received an email from PayPal that the 18.00 yearly fee had been deducted from my account. I emailed again with no response so now I'm having to deal with a paypal dispute. I didn't even receive a 24 hour free trial much less 30 days. Highly advise people to stay away. Not worth a couple of laughs.
Love using jib jab! Always makes my family and friends laugh!
I love the app. It brings me to tears laughing whenever I use it. The only reason it isn't 5 stars is the search functionality doesn't seem to work that great and I can't figure out how to search by # of people to include in the slits. But overall. Loads of fun.
I tried using it took several tries finally got it to get the right pictures uploaded, sent it out, it said it sent it but recipient never received it.
My credit card had expired and I missed my original renewal date. JibJab continued my settings until I updated my card a day or so later. Then I received a low renewal rate because of a promo code that was automatically applied when my card information was corrected. That's why I've been a JibJab member forever.
I love Jib Jab and what you offer what I did not like is the fact I had to sign up for a whole year if I don't want to download the app. I emailed your team and was hoping someone might be able to change my plan, however I was advised I have to download the app to do so. That I really like at all.
We love the JibJab videos. They are a lot of fun. They are somewhat easy to use. There aren't a lot of directions when trying to put the faces in but once I figured it out, it was easy to use.
As we are moving house we didn't have time for writing cards so we sent a Jib Jab card instead. We have just discovered that less than half reached their destination. We are first time users of the site and are very disappointed
JC and the gang always funny regardless of how many times i see them or use them but some of the newer humor is a little crude and rude and not-so-funny. I still like what you have to offer but you've raised your prices without much new material and what is new doesn't meet the wit and humor of what I first saw and joined up for several years ago, much of which I have already sent.
Wish there was a way to adjust face pictures (size, hue, contrast, brightness, etc) like the Face In Hole app lets you do. Helps makes the pictures/gifs/videos more realistic.
Loved it, was soooo much fun & everyone loved seeing it! Everyone had a great laugh watching the video's!
Chose to purchase Christmas theme for. 99, put credit card information in, was charged $19, and still wasnt able to see nor find my purchase.
I want a refund. Not authorized to charge that amount.,
I loved making a special Christmas greeting for friends and family! My Grandkids especially liked watching this special video in which they were the starts.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)