website thubmnail of JibJab

JibJab

How would you rate JibJab?
grey star
grey star
grey star
grey star
grey star
Iowa
1 review
0 helpful votes
Follow Dewayne H.
Unfollow Dewayne H.
Send Message
Share Review
Report Review

Login issues
March 12, 2017

Enjoy the site, just had trouble getting logged in... Had to change password several times... I think maybe the problem was setting password on my computer, but logging in with my phone... Hopefully it is better today..

Date of experience: March 10, 2017
Thailand
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

Responsive
June 19, 2016

I've had an on-going issue with my JibJab account in the past 6 months. Ever since my subscription renewal payment fell due. My current geographic location means that an online credit card payment cannot be processed. I have written to the JibJab team on at least 4 occassions in recent months. Each time they are responsive, if apparently unable to resolve the core issue. At least they have always provided me with a complimentary 90-day access pending a full fix.

Date of experience: June 17, 2016
Florida
1 review
0 helpful votes
Follow Lawrence S.
Unfollow Lawrence S.
Send Message
Share Review
Report Review

Really Fun!
June 26, 2020

The App worked great! Client Support, was quick and painless! You will Enjoy it! My girlfriend enjoyed the goofy songs I put together. It was Easy to put them on Facebook and Instagram, for our friends and family to enjoy Also.

Date of experience: June 26, 2020
Kazakhstan
1 review
0 helpful votes
Follow John A.
Unfollow John A.
Send Message
Share Review
Report Review

Long term member
March 15, 2017

I liked the old option of being able to cut around our heads and make them look so much better than the automatic new version. I reailize many people may not like to have to go to the trouble of this, but it would be great if there was a choice.

Date of experience: March 13, 2017
Virginia
1 review
0 helpful votes
Follow Mark C.
Unfollow Mark C.
Send Message
Share Review
Report Review

JibJab
March 16, 2017

I'm sitting here with the electric off because of the huge snow storm, the electric is out in my portion of the state of Maryland. I object to the "I am not a robot" test because I can barely see the screen. So I give you a -star for putting me through this test. That's All Folks, catch me at a better time. Collins

Date of experience: March 14, 2017
GB
1 review
0 helpful votes
Follow Kath C.
Unfollow Kath C.
Send Message
Share Review
Report Review

Rip off
December 22, 2016

Feel completely ripped off. Purchased what I was led to believe one Ecard for the price of £1.50 but turns out I paid £18! And had an automatic yearly renewal set up. This was very misleading and a complete con.
Not a happy customer will not be recommending this to anyone.

Date of experience: December 20, 2016
Indiana
2 reviews
0 helpful votes
Follow Charlotte B.
Unfollow Charlotte B.
Send Message
Share Review
Report Review

Navigating this site is very difficult, you need to have site reformatted. Everything should be in a pull down bar that you are interested in. Once you leave an area hard to get back, update site... Also update songs and material, l dated. Most of the same stuff from years ago. Love the results, graphics and finished product.

Date of experience: July 17, 2016
Missouri
1 review
0 helpful votes
Follow Jamie H.
Unfollow Jamie H.
Send Message
Share Review
Report Review

Awesome
December 30, 2016

Snowball fight card was absolutely perfect ~~we've lost two very dear family members and then there is my two daughters and myself. The snowball fight was two against three. We all laughed so hard because it was a perfect fit: Our two angels against us three so thank you from the bottom of our hearts for making us able to laugh this holiday season

Date of experience: December 28, 2016
Michigan
1 review
0 helpful votes
Follow Roland H.
Unfollow Roland H.
Send Message
Share Review
Report Review

Almost Perfect.
April 20, 2017

It's Easy, it's Fun, Works Great. But. One little detail made me balk.
The 'auto-renewal' at SignUp is not offered as a choice, but rather the default, which causes skepticism and mistrust. Of course, I went into my membership settings and changed that, but it really diminished my value of the site to just a notch above the typical internet scam.

Date of experience: April 18, 2017
California
1 review
0 helpful votes
Follow Lois N.
Unfollow Lois N.
Send Message
Share Review
Report Review

Deceptive
September 10, 2016

I thought I was buying a single card only to discover I had an account that could be renewed annually without my approval. Nither the annual fee or its automatic renewal was stated before I placed my order. Your cards are fun, but I will never risk using your site again.

Date of experience: September 8, 2016
Ohio
1 review
0 helpful votes
Follow Desiree B.
Unfollow Desiree B.
Send Message
Share Review
Report Review

Fun, entertaining, and easy to use
September 10, 2016

At first, I had a bit of a hard time connecting to facebook to retrieve pics, but once that was cleared up, I absolutely love the site! It is fun and entertaining for everyone and I've made quite a number of videos with family and friends in them. It is also fun to find pics of people and created their head to put into videos. I would recommend this site/app to everyone!

Date of experience: September 8, 2016
Ireland
1 review
0 helpful votes
Follow Barbara K.
Unfollow Barbara K.
Send Message
Share Review
Report Review

Great Fun
May 15, 2017

Really enjoyed putting this card together. The cards are great! Just one thing. I was sending the card through JibJab. I input all my emails and after I had put all the emails addresses in it told me that I could only send it to 15 people at a time. Just so you know. I would also prefer to be asked if I want to renew rather than it being an automatic renewal in a year's time (which might suit a lot of peple)

Date of experience: May 13, 2017
Virginia
1 review
0 helpful votes
Follow Tony D.
Unfollow Tony D.
Send Message
Share Review
Report Review

Have been working with customer support since Saturday, no hel, no resolution. Keep getting error saying email not associated with JibJab account. Clearly it is as I have been receiving email from you since I signed up. Including congratulations on my new account. Couldn't be more frustrating? About to contact PayPal and cancel charge if not resolved soon.

Date of experience: January 18, 2017
California
1 review
0 helpful votes
Follow Jonathan L.
Unfollow Jonathan L.
Send Message
Share Review
Report Review

I've had a great experience using JibJab as a business tool to engage my employees and proving that the administration team knows how to have fun, be spontaneous, and be comical. This is a great website for anyone and everyone! Also, their customer support team is phenomenal. They're so attentive and quick about responding to any issues that their customers might have. Great service!

Date of experience: November 28, 2016
Canada
1 review
1 helpful vote
Follow Kay B.
Unfollow Kay B.
Send Message
Share Review
Report Review

Fun service, annoying pricing
September 29, 2016

Jib Jab has fun and easy to use personalized emails. It's a bit annoying to not know how much things will cost until you get to the end of the customization process. And also annoying to be forced into an auto-renewal subscription. It's easy to cancel but would be better if it were just a purchase and not an automatically renewing subscription that you then have to go cancel before you forget.

Date of experience: September 27, 2016
Iowa
2 reviews
0 helpful votes
Follow Deborah R.
Unfollow Deborah R.
Send Message
Share Review
Report Review

One of a kind fun
November 19, 2017

I enjoyed making a JibJab card for my Granddaughters! They loved it! Now, years later they still have it saved on their computer! A fellow cast mate for our community theater made a card matching one of our productions, it was hilarious! I love JibJab for the "one of a kind" personalized card that many more people, not just the receiver get to enjoy!

Date of experience: November 17, 2017
GB
1 review
1 helpful vote
Follow Ian W.
Unfollow Ian W.
Send Message
Share Review
Report Review

Site no longer works
December 11, 2017

I've used Jibjab for years, just to make a family Ecard at Christmas. This year I have cancelled my subscription as the site no longer seems to work. I can make a video, but the options for sharing or downloading it simply do not appear. I have tried in IE and Chrome with the same result. Very sad, but time to find another provider.

Date of experience: December 9, 2017
Tennessee
1 review
0 helpful votes
Follow Mike A.
Unfollow Mike A.
Send Message
Share Review
Report Review

I recently had the pleasure of working out a problem that I experienced on JibJab with a support representative named Taylar. This individual was understanding, courteous, and patient during our exchange. If all employees of this company are cut from the same mold, they have a bright future ahead of them.

Date of experience: June 22, 2017
California
1 review
0 helpful votes
Follow Kris B.
Unfollow Kris B.
Send Message
Share Review
Report Review

Good job, guys!
December 13, 2016

I'm in charge of entertainment for the holiday party... ugh. This makes it SOOOOO much easier. I plug in the faces, we show dancing elves on the big screen, everyone is pleased/embarrassed and nobody has to perform. Easy to use, faces line up well in the casting template, fast turnaround. Have done this for two years in a row now and very successful. Thanks!

Date of experience: December 11, 2016
West Virginia
1 review
0 helpful votes
Follow Nancy S.
Unfollow Nancy S.
Send Message
Share Review
Report Review

Kids are JibJabbers too.
June 20, 2016

Interested in cards good for children in which they could be video stars, I made a request. JibJab responded quickly with a very positive and helpful attitude, plus a great answer. Told me to check out their StoryBots site. Very nice things there also. I've been a member at JibJab for a few years now, and I'm happy to recommend them.

Date of experience: June 17, 2016

Overview

JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
This company does not typically respond to reviews