Enjoy the site, just had trouble getting logged in... Had to change password several times... I think maybe the problem was setting password on my computer, but logging in with my phone... Hopefully it is better today..
I've had an on-going issue with my JibJab account in the past 6 months. Ever since my subscription renewal payment fell due. My current geographic location means that an online credit card payment cannot be processed. I have written to the JibJab team on at least 4 occassions in recent months. Each time they are responsive, if apparently unable to resolve the core issue. At least they have always provided me with a complimentary 90-day access pending a full fix.
The App worked great! Client Support, was quick and painless! You will Enjoy it! My girlfriend enjoyed the goofy songs I put together. It was Easy to put them on Facebook and Instagram, for our friends and family to enjoy Also.
I liked the old option of being able to cut around our heads and make them look so much better than the automatic new version. I reailize many people may not like to have to go to the trouble of this, but it would be great if there was a choice.
I'm sitting here with the electric off because of the huge snow storm, the electric is out in my portion of the state of Maryland. I object to the "I am not a robot" test because I can barely see the screen. So I give you a -star for putting me through this test. That's All Folks, catch me at a better time. Collins
Feel completely ripped off. Purchased what I was led to believe one Ecard for the price of £1.50 but turns out I paid £18! And had an automatic yearly renewal set up. This was very misleading and a complete con.
Not a happy customer will not be recommending this to anyone.
Navigating this site is very difficult, you need to have site reformatted. Everything should be in a pull down bar that you are interested in. Once you leave an area hard to get back, update site... Also update songs and material, l dated. Most of the same stuff from years ago. Love the results, graphics and finished product.
Snowball fight card was absolutely perfect ~~we've lost two very dear family members and then there is my two daughters and myself. The snowball fight was two against three. We all laughed so hard because it was a perfect fit: Our two angels against us three so thank you from the bottom of our hearts for making us able to laugh this holiday season
It's Easy, it's Fun, Works Great. But. One little detail made me balk.
The 'auto-renewal' at SignUp is not offered as a choice, but rather the default, which causes skepticism and mistrust. Of course, I went into my membership settings and changed that, but it really diminished my value of the site to just a notch above the typical internet scam.
I thought I was buying a single card only to discover I had an account that could be renewed annually without my approval. Nither the annual fee or its automatic renewal was stated before I placed my order. Your cards are fun, but I will never risk using your site again.
At first, I had a bit of a hard time connecting to facebook to retrieve pics, but once that was cleared up, I absolutely love the site! It is fun and entertaining for everyone and I've made quite a number of videos with family and friends in them. It is also fun to find pics of people and created their head to put into videos. I would recommend this site/app to everyone!
Really enjoyed putting this card together. The cards are great! Just one thing. I was sending the card through JibJab. I input all my emails and after I had put all the emails addresses in it told me that I could only send it to 15 people at a time. Just so you know. I would also prefer to be asked if I want to renew rather than it being an automatic renewal in a year's time (which might suit a lot of peple)
Have been working with customer support since Saturday, no hel, no resolution. Keep getting error saying email not associated with JibJab account. Clearly it is as I have been receiving email from you since I signed up. Including congratulations on my new account. Couldn't be more frustrating? About to contact PayPal and cancel charge if not resolved soon.
I've had a great experience using JibJab as a business tool to engage my employees and proving that the administration team knows how to have fun, be spontaneous, and be comical. This is a great website for anyone and everyone! Also, their customer support team is phenomenal. They're so attentive and quick about responding to any issues that their customers might have. Great service!
Jib Jab has fun and easy to use personalized emails. It's a bit annoying to not know how much things will cost until you get to the end of the customization process. And also annoying to be forced into an auto-renewal subscription. It's easy to cancel but would be better if it were just a purchase and not an automatically renewing subscription that you then have to go cancel before you forget.
I enjoyed making a JibJab card for my Granddaughters! They loved it! Now, years later they still have it saved on their computer! A fellow cast mate for our community theater made a card matching one of our productions, it was hilarious! I love JibJab for the "one of a kind" personalized card that many more people, not just the receiver get to enjoy!
I've used Jibjab for years, just to make a family Ecard at Christmas. This year I have cancelled my subscription as the site no longer seems to work. I can make a video, but the options for sharing or downloading it simply do not appear. I have tried in IE and Chrome with the same result. Very sad, but time to find another provider.
I recently had the pleasure of working out a problem that I experienced on JibJab with a support representative named Taylar. This individual was understanding, courteous, and patient during our exchange. If all employees of this company are cut from the same mold, they have a bright future ahead of them.
I'm in charge of entertainment for the holiday party... ugh. This makes it SOOOOO much easier. I plug in the faces, we show dancing elves on the big screen, everyone is pleased/embarrassed and nobody has to perform. Easy to use, faces line up well in the casting template, fast turnaround. Have done this for two years in a row now and very successful. Thanks!
Interested in cards good for children in which they could be video stars, I made a request. JibJab responded quickly with a very positive and helpful attitude, plus a great answer. Told me to check out their StoryBots site. Very nice things there also. I've been a member at JibJab for a few years now, and I'm happy to recommend them.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.