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JibJab

How would you rate JibJab?
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Georgia
1 review
0 helpful votes
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Jews making money off of free GIF maker
July 7, 2017

This is a Microsoft favorite, so like MS, and now Apple, since they know this is true, and 99.9% of Americans are stupid until proved otherwise. If its not on Jewbergs FB 98.8% would not even know the sun came up.

Date of experience: July 4, 2017
Washington
1 review
0 helpful votes
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Not great for Facebook
February 26, 2017

I mainly purchased this for Facebook fun, but they really aren't great because they take too long to load. If they could load faster and then maybe run for even a shorter amount of time (at least a few of them) - that would be ideal! Some way to get people to WANT to open it.

Date of experience: February 24, 2017
Arizona
1 review
0 helpful votes
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Rapid response from JibJab Customer Service
January 5, 2018

I asked to cancel after five years with JibJab only because I found that I was very infrequently using the service. I consider them a top-notch company, but I didn't want t pay for something that I hadn't used for a couple of years. Turns out I had two accounts, one free, and one paid. Rebecca was able to track down the issue and resolve the cancellation and refund with patience and kindness. They are a great company and perhaps I will renew in the future if my business needs change.

Date of experience: January 3, 2018
Nevada
1 review
0 helpful votes
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Great Customer Service
December 6, 2018

I didn't realize when I signed up for Jib Jab last December that the fee was recurring. I immediately got a hold of Customer Support and within 48 hours the fee was back in my account. Customer Service isn't dead after all!

Date of experience: December 6, 2018
North Carolina
1 review
0 helpful votes
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JibJab is a blast. It is so very easy to create fun, silly videos for any occasion at all. I recognized JibJab immediately when the principals and staff put one together to broadcast all day long the day before the Christmas break at the middle school where I substitute; too funny! The kids and teachers loved it! :P

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Did what it was supposed to
December 31, 2016

Not too difficult to join but as the charge was in USD it was not known until after the charge reach my credit card what I was actually paying. Instructions to create email greetings were not obvious until you actually do a few so be prepared to spend some time getting used to the process when you start.

Date of experience: December 29, 2016
GB
1 review
0 helpful votes
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Endless laughter and keeps the Grandkids amused!
September 11, 2016

Have been preparing JibJab videos for several years. Mainly using the heads of grandchildren. As I then download them all, it keeps them amused for hours and whenever they come over, the first thing they ask for is to see the JibJab films! Any queries I have had have been answered quickly and efficiently. Can't fault the experience!

Date of experience: September 9, 2016
Michigan
1 review
0 helpful votes
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Double billed
March 7, 2018

I contacted JibJab regarding what I thought was double billing, but turned out that I two different accounts. JibJab Support was able to identify my problem and after checking with me for confirmation they cancelled one of my accounts and made a full refund on that membership. They were extremely easy to work with and were most efficient.

Date of experience: March 5, 2018
Illinois
1 review
0 helpful votes
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5
August 14, 2016

I noticed my jib jab membership had renewed and, as i have retired and money is tight, i wanted to cancel it. I called jeremiah and he took care of it in seconds. I had imagined all kinds of horror stories and fighting - none of which happened! As soon as things settle down, i'm sure i'll be back!

Date of experience: August 12, 2016
Texas
1 review
0 helpful votes
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Saved my $#*! on Valentines Day
February 22, 2017

I made my girlfriends day with my card from JibJab. She lives 100 miles away so we decided not to try to get together for Valentines Day dinner since it was on Tuesday.

My Jib Jab card made both of us smile!

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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I think the videos are fun, but will cancel my subscription because of the "auto renewal" I discovered on my PayPal that I was not aware of. Maybe it isn't as obvious in the sign up and I could not see where I could keep just one year and not auto renew. Seems shades and dishonest to me.

Date of experience: December 11, 2016
Colorado
1 review
0 helpful votes
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Billing Concern
March 5, 2017

When I signed up for JibJab via my PayPal account, I did *not* realize that my actions were establishing an automatically renewed account for $18.00 per year with no end date.

I feel that an annual subscription of $18.00 is fair. However, I believe that you need to better inform new subscribers that use PayPal that this amount will be set up for an auto pay type transaction with no end date.

Date of experience: March 3, 2017
Rhode Island
1 review
0 helpful votes
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A truly valued customer experience
December 22, 2016

To whom it may concern about a year ago we somehow were signed up for recurring payments through JibJab media and later decided that it was not something for us.
We contacted customer service and they quickly end cheerfully refunded our payment.
Somehow on the year anniversary I our Pay Pal was billed for this same service again so back to customer service we went and they cheerfully refunded our money once again.
JibJab media may not be something for us however anyone interested in such a service couldn't go wrong with JibJab media... that's a promise we base on their extremely professional courteous and prompt customer service!
Sincerely Davis Machinery LLC

Date of experience: December 20, 2016
South Carolina
1 review
0 helpful votes
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Presentation poor
June 23, 2017

After a second try to even get this thing onto Facebook, it came in looking like I had just shared a site... not anything like a personal presentation for an individual. Even my husband glossed over it and it was for him. Would prefer it to come in without that look. I get that you need to advertise your site, but do it elsewhere, not on something I paid for.

Date of experience: June 21, 2017
Canada
1 review
1 helpful vote
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Not happy with the result.
December 12, 2016

When a card is sent by email, the first page is clear, and has a link to your website which is all that is needed. When the recipient clicks to view, the only thing they should see on the second page is their card. Instead there are multiple boxes to view, which, whatever name you give it, is advertising. It's confusing, and also, not what I paid for.

Date of experience: December 10, 2016
Michigan
1 review
2 helpful votes
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Excellent service!
April 2, 2020

With the virus and lockdowns, I have bored grandchildren who signed up for JibJab. There were LOTS of laughs. However, I didn't read the ad and we misunderstood the price. I wrote to them this morning and without any questions or hassle, they instantly refunded my account! AWESOME service. When we're all back to work, I think we'll get a subscription! Thank you, JibJab!
Pam ~ Michigan

Date of experience: April 2, 2020
Massachusetts
1 review
1 helpful vote
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Very cute but PRICEY
December 14, 2016

I love seeing these at the holidays because they make everyone smile. Was not happy about the $18.99 yearly fee for my one time use. They lured me in for $1.99 then had to sign up for the whole year. Some of my friends didn't do it because of the fee. I foresee many others not participating because of that. If they stick to the $1.99 fee, we would see many more...

Date of experience: December 12, 2016
Michigan
1 review
0 helpful votes
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Great Fun!
December 16, 2016

I had seen these videos before and wanted to share some with my family and friends. My younger brother is already using this service and we both had a great time sharing the laughs! It is easy to load photo's of the faces you want to use. I even used some of our pets in one of the videos too. You guys do a great job with this service... keep it up!

Date of experience: December 14, 2016
Maryland
1 review
0 helpful votes
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Hilarious!
December 18, 2016

I love JibJab! I haven't laughed that hard or long in awhile. I wish I didn't have to re-add the faces each time when I use the app and I wish I could sort by number of faces possible (or at least see that before clicking into each video) but overall, it's a great app and perfect for stress/comic relief!

Date of experience: December 16, 2016
New York
1 review
0 helpful votes
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Not happy with renewal policy
July 19, 2016

I'm happy to join for a year, but did not want my membership to be renewed automatically. The site says that you can manage your membership renewal on your account page, but there is nowhere to click "Please do not renew automatically." I have just marked my calendar to cancel the week it is to be renewed, but I wish there was a more obvious way to do this on the site.

Date of experience: July 17, 2016

Overview

JibJab has a rating of 4.2 stars from 12,927 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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