I just got a linen shirt, and it was the 2nd shirt that fell apart after wearing it once. Never again.

For years I've worn the J Jill shelf bra tanks. They used to have many colors and a couple of styles. For the past few years, they only have one style, and three colors. White, black, and navy. I finally broke down and ordered a black and a white one. They are not the same at all, they are significantly less supportive and are ill fitting.

All through the reviews on these tanks, customers are begging for more colors and styles. Still the company doesn't make any others.

I buy other items with the tanks to spend enough to get free shipping. Now, I'll never buy anything from them again.

So sad that JJill was bought by Talbots! It's no longer unique but a boring extension of Talbots blah clothing. Why would they buy it to only make it carbon copy of their existing store...?

J.Jill is a great alternative to LOFT; the quality is much better than most modern women's clothing brands. I am younger, so not everything style-wise works for me, but some of their basics are perfect for work wear in terms of fit and quality; unlike some mature woman brands, they don't go hog-wild with bizarre, gaudy prints and styling and so I guarantee you, regardless of age, there is something for you at J.Jill. I've had no problems shopping and ordering online, and their return policy period is very generous - it's very easy to take a piece to a local store for painless returns. Where I have to fault J. Jill is the in-store experience. The employees (and I have two locations near me) always have a bit of a "what-are-you-doing-here?" attitude towards me. While I understand I don't fit the traditional demographic, I think any store, regardless of brand, should show its customers a universal respect. And no, this is not an imagined chagrin, since I shop anywhere else without this experience (hence why it caught my attention). J. Jill is the only place I notice a bit of a side-eye or coldness. And no, I am not a "tough customer" asking for it- I'm a meek/mild "yes ma'am/no sir" type doesn't have the guts to confront the behavior in-person. Maybe send out a company memo to treat the kids well and think of me as a future investment at least? And to be fair, perhaps it's just the staff at my locations. I save myself the grief by mostly shopping online. Other than that, great brand and clothes!

Ordered online embroidered blouse, payed 39.94 (incl. Shipping). Got it with a hole on the shoulder. Sent it back for refund, got 18.94 dollars refund (incl. Shipping). Very bad experience with online shopping((((

J Jill has a great assortment of sizes and fairly good sales although their discounts aren't what they used to be. My biggest complaint is their shipping. They dropped shop runner, which was terrible for their customers. Now you must pay for shipping, which is $10.00. It typically takes about 3 weeks to receive your order. The problem is that they use UPS SurePost. All goes well until the package arrives at the post office. It can take weeks for the post office to accept your package and sometimes they even refuse it. Please, J Jill, stop using this horrid shipping system!

I purchased a dress, full price and when it arrived it was crap and cheap fabric I wrote a review and it was rejected by JJill, so reviews on their site can not be trusted

I would not recommend purchasing online from this store. An order arrived three weeks later than expected and after two phone calls to the office. It seems the clothes run large, i returned a down puffer vest for exchange and regret doing so. It has been over month and no sign of the replacement nor confirmation email of the exchange. The customer rep behaved as if it were my fault for the delay, maybe he was having a hard day, either way this was not a pleasant experience. Will not be shopping here again.

I ordered online pants that did not fit. I went into the store to exchange. They do not reimburse for shipping or tax. I would not recommend anyone buy from the store because they take your money. I am so disgusted with them right now. So out of a $75 gift cards I only spent $60 on merchandise. The rest of it was on shipping and taxes which I do not get a refund on.

This store, their customer service and their shipping is the absolute worst you could ever encounter! There is nothing I can say positive about them! I have ordered three different times from them in the last month and I have NOT received one single package! Customer Service refuses to do anything to locate my items and since they are close to bankruptcy, they have switched to a shipper that you cannot even track or get ahold of. Stay away from this nasty store. Again, name of the store is JJILL

What ever happened to the clothes once made of cotton, wool and silk? JJill was my fave. Now it's all clingy greasy feeling flowy blowy uglier than ugly, no style, washed out color. What happened?

I received a gift in the wrong size and called customer service to see how to correct. Oh my gosh! What abysmal service! I was offered: buy the right size now online (with your money) and wait until the item restocks in 3 weeks to get it. Meanwhile, return the one you have to the store for a store credit. Does that solution make sense to ANYONE?
I politely suggested that, if he had engaged his brain to find me a solution, this would not be it. Sheesh! Just don't shop here, people.

I bought a sweater a few wks ago and it is now my favorite sweater! Love the fit, the color, the neck, the texture! It will be my 'go to' sweater all winter!

I am a long time customer of J Jill. But in the recent time this store has done everything possible to earn my disrespect. It is quite shocking. They sent me a bill for $2.00 (I am not kidding) and I called them and their answer about the $2.00 was vague at best. (Not a late fee and I have paid on time every time.) I paid it but will never use their credit card again. Their store is cramped and small and it appears they do not care about their customers at all. Ugh. I have been happy with the clothes but the corporate policy is horrible.

I love Jjill! Quality of fabric and design. Service is great and the personnel at the stores are awesomely kind and respectful. Again, I love Jjill.
Es durable, no se desgasta fácilmente. Siempre te ves bien. El personal es muy amable. Me encanta Jjill.

I bought two tops online from J.Jill.co. They charged me for delivery. Neither fit. Unpredictable because their clothes are often oversized, although sometimes tight fitting. I had to return both, one too big, one too small. When I called to arrange return, they wouldn't bend on their shipping return fee, even though the size problem was their fault, not mine. So I ended up being charged almost $20 for clothes I couldn't wear and had to return

Horrible customer service, I purchased products online and paid a huge shipping charge to get the items before I went on vacation. Did not receive the items as promised, I returned my entire purchase and received a statement with a late charge, I called customer service and they said the return had not shown up before the billing cycle it would drop off. I received another bill with another late charge! The credit did show up but the late charge did not drop off, so I received a second late charge with interest! WTH, I called and said I am not paying this, i even spoke with a supervisor, David told me that he would waive one late charge but only if I did not cancel my account, I said I would cancel my account if they didn't fix this. I believe that is illegal to extort customers with fees. I told David that I would pay one late charge ad then call back and cancel... he could have cared less, cancelled account, will save me, not them. Beware of J. Jill. I have so many friends that have had issues with them, no wonder their rating is so low.

Now that I'm retired, I pick and choose my purchases according to budget.
Let it be said I still have a walk-in closet only full of current J. Jill clothing. No, I do not have a relative or friend sneaking me a "heads up" on sales or discounts.
Though let it be said:
My previous working life, the price of J. Jill clothing was secondary to maintaining and continuing to be an example of proper business casual attire. It was absolutely imperative, in my position, to look well put together. Because of my petite size and particular body habitus (under 5' and 10+ lbs over the average model size) J. Jill brand was consistently my "Go To".

I AM a verified buyer for over 20 years as my account with J. Jill can substantiate.