Joann Fabrics

Whenever I order online, no matter what time of year, it takes FOREVER to get my order delivered! No matter how many items Ive purchased at a time everything is shipped separately! When I place AN order I like all items to come in one box, not 2 or 3 or 4 different shipments! What a pain having to keep track of them all. When I go to site I can't even find where I can check on my order anywhere. Truely disappointed! My first online order came and only one item was in the bag that wasn't even sealed. I freaked out thinking the rest of items had fallen out somewhere along the shipping route but nope my 4 items came in 3 different shipments! Not happy being disabled and not able to go to my local store that's only 4 minutes away by car, smh!

I ordered Advent candles which were shown as in stock. I've now learned they are not and will not be able to use them when I receive them. I attempted to cancel the order. They do not cancel orders. You have to wait until you receive it and then return it and pay shipping cost and return shipping. That's absurd.

Placed an online order for the first time. Order was placed at 2:30pm. 6:00 pm order is still not ready. Could have gone in and took a number and waited in cutting line and checked out in equal amount of time. Service is very slow at the JoAnns closest to me. I work 1.5 miles away and a 1 hour lunch is not long enough to get fabric cut; checked out and back to work on time. So I thought I would try on-line. It's slower! Need more fabric stores. Do you hear us?

I have been a loyal customer of Joann Fabric... in the store at least once a week! They send you these amazing coupons in your email! You go to the store and they are out, or they have a long list of exclusions (which aren't provided on the coupon). You ask for a rain check which is readily handed out at any other store and you get laughed at. I just got off the phone with Joann Cusomer Service and although the lady was polite the service is terrible! You would think they would allow a substitute of another item/brand or something to make up for their inability to stock their stores. And Manager Ruth at Gulf Coast Town Center in Florida is very rude!

I placed an international online order, within 8 hours of my purchase the product went on sale half off. I immediately emailed for either a price adjustment or to cancel my order, instead they told me it has already shipped, though a few days later I referenced the tracking info and it hadn't shipped when they said it had. I contacted them and was told they would provide a price adjustment. Then "Sandra Vargas" said that they would not and could not help me. They do not honour their word, she refused to provide me their price adjustment policy after requesting it multiple times she said they had but I never recieved it. I would steer clear, their online ordering system is a scam. Their customer service is so horrendous it feels like I'm being pranked.

I've attached screenshots of this mess they call customer service

People who are making masks for the COVID 19 pandemic are trying very hard to find the needed materials. Joann's has the materials available on its website, but try to order them... impossible! You order, get the message item has been sent, and then the dreaded order has been canceled. People are losing their lives while this horrible company is trying to figure out online ordering. They should turn their essential materials over to another company that knows what they are doing.

Needed some yarn for a project and went to a store In West Ashley Charleston SC, while shopping we walked around the store(first time at this location)while in the back looking at sewing machines one of the employees walked passed us and looked us up and down and walked away with a nasty look on her face.We found what we needed and made our way to the register where the same employee was checking people out, same nasty look on her face no hello no nothing, rude and nasty person not helpful at all not welcoming at all just terrible I will never shop there again, If you don't like being around people find a new job where you can sit behind your computer and be judgmental and nasty!

The quality of their products is great. They have a wide selection of products. Their website is absolutely terrible. It freezes up and its impossible to navigate. I have been trying for over an hour to place an order. Then gave up and deleted the email offering a discount. Got so frustrated. Just gave up. They lost the sale. This is not the first time this has happened to me. Someone should look into why the site freezes up. The must lose a lot of business.They just lost mine. Just tried to continue to submit this review. Don't have proof of purchase because I wasn't able to maker a purchase!

I have tried many, many times to order fabric from Joann.com. All items were in stock, according to the website. All orders canceled. I'm so sad this fabric is unique to Joann.com. I jumped quickly when I saw there was only 6 yards left. I ordered 5. The number went down to 1, making me think I was going to get it. Nope. My order was canceled. What is the point of this website? The email system is a joke. No response. The phone number is not allowing you to speak to anyone. I just disconnect you after you hear the message. So disappointed!

I have been a crafter and a seamstress since I was 11 years old, and JoAnn Fabrics stores have been a large part of my projects. The only thing that has changed is that I can shop there online now. I get regular flyers in my email telling me what the special sales are now, and there are even perks for those of us who shop on the net. JoAnn Fabrics has such a variety of craft and sewing supplies, it's probably a good thing that I don't live closer!

The only thing I would like better would be if the sale flyers were not so "busy." It is distracting to me to have so many pictures together when I am looking for one specific item.

Nevertheless, it is the first place I look when I need something for one of my projects.

Every time I go into the store located in Menomonee Falls Wisconsin, I am treated so terribly. No matter which rep I approach asking for help. They turn their noses up as if I asked for their personal money. They won't help me and than say things like go over there and look or wait in line. I say there is no line and I need help with a certain kind of fabric. They still refuse to help me no matter what my dark skin self ask for. I think they are trained to be rude and prejudice. So sad! I have to got to this store because they are near and usually have what I need for my projects. I really miss good people

This is the worst place to buy, bad service and rude customer service. I ordered 4 sliders and one plastic tube of bead seads, after one week i just received one envelop with just ONE slider. Called to claim and they resubmitted my order with the missing items, another week to receive a broken tube and all the seeds coming out from the envelop which was also broken, called again to tell them what happened with my order and just a rude woman offering me to place a new order with the missing items, means i need to pay shipping again. NEVER buying from this place, horrible!

I MIGHT shop a brick and mortar because the prices are pretty good, but will NEVER buy from them online again. I paid to have my items shipped, it wasn't free. They ship the absolute cheapest they possibly can. Essentially, your item will pass through the hands of EVERY shipping company there is. So it takes forever to get your order. I could have walked to the moon and personally picked it up, faster than, FedEx, USPS and UPS got it here. In fact, I'm still waiting on a package, 2 weeks after ordering. Oh, and don't bother emailing them, they won't return it.

Has Bots to intercede when you need a human, does not fill orders for a least a week after placed. Placed an order for 4 pkgs of normal sewing machine needles and the order was still in the "processing" phase 7 days later so I wrote to cancel the order and their Bot, named Annie, would not refer me to a human, can't get one on calling either, and would not cancel the order even though they they hadn't even processed it yet a week out, much less mailed it which they charged me $10 to mail these few needles unless you buy $20 worth. Anyway do not shop online with this store, I won't even go to it again after this. The store I was shopping was Las Cruces, NM because I live two hours away from them. Finally got response from human, I think, they don't tell you when you shop their website that the orders won't even be filled for 6-10 days much less shipped or mailed.

Been making baby blankets for years out of flannel and their fabric is tissue paper thin now and overpriced!
Every time and I do mean EVERY - their system overcharges me for fabric cuts. Always check your tickets!

I ordered online upholstery fabric & foam to fix my furniture. It came to about $52. The next day, my card was charged $104! I called Joanns & the rep said it was routine to hold the amount & then charge it again when it ships. He said it would be reversed in 3 to 5 business days. It took almost 10 days. My shipment was to arrive in 4 days. It arrived 14 days later. This is the last time I will order anything from Joann!