Joann Fabrics

I will never order online at the website for home shipping again! Items damaged, missing, cancelled and sloooow shipping to boot! Ordering online for instore pick- up can guarantee something in your pick up order will be cancelled 100% of the time. Items displayed online that are supposedly available in store to purchase most likely are not. I just drove there now to purchase something advertised. The cashier is "Yeah, not sure when that's coming in." I had to tell her 3 times that I drove there b/c it is advertised that it exists now to purchase, She didn't get it. Also, she rang my items up incorrectly so had to void. She re-rang them but undercharged me so my coupon didn't work. I had to explain to her that I met the qualifications for purchase but her math was incorrect and that is why the coupon didn't work. No apology.

I ordered two rolls of quilt batting. One arrives correctly, the second one is not what I ordered. The large sticker with the number on the end isn't even close. I contacted customer service about returning it, had to do through email because there is no phone number anywhere. Someone contacts me and requests pictures. I send them and ask for her to schedule a pickup since this is not a small product. Almost 5' tall and as big around as a Christmas tree weighing 40ish pounds. She schedules a pickup and Fed Ex pickups it up early the next morning. I get an email saying that a refund can take up to two weeks. So it's been a couple of days past two weeks and I send another email asking about my refund. I am told now that it can take 14-21 days for the refund to be processed. This is absurd. They sent the wrong product, scheduled the pickup and now I have to wait almost a month before I can get my money back. Needless to say, Joann has moved to the bottom of my list. If the refund has not been processed after 21 days, I will be filing a paypal dispute.

UPDATE! MY PACKAGE ARRIVED TODAY! THIS WAS USPS NOT DOING THEIR JOB OF UPDATING THE INFO!
This is about purchasing an item that is in stock. They received my order and packed it. One day later on 10/11/23. I received and email with tracking info. Today's date is 10/14/23. I checked the status of my shipment just now, and the carrier has NOT even picked the package up. Literally one state away.
AT THIS POINT IM NOT SURE WHO IS WORSE FEDEX OR USPS. GUESS I BE A WALK IN CUSTOMER FORM KOW ON.

I decided to do curbside service because I am high risk and was ordering material to make masks. I didn't want to go into the store without a mask. I received an email saying my order was ready and call when you get to the store. I drove 30 minutes to the store, called MULTIPLE times. NO ONE ANSWERED! How am I going to pick up my order if the workers won't answer the phone. I drove back home called MULTIPLE times again, and again the next day. Again, NO ONE ANSWERED. Then I get a response to my email 3 weeks later, saying that my order was cancelled. Wow, there's a bright one. Of course it was cancelled since I couldn't pick it up. Do your job, or don't offer a service. I will NEVER shop there again!

I love all of the employees at this location, I drive out of town to go there from Oakley, so when I go in and Liz, an older gal with long very blonde hair is rude and grumpy when I ask a simple question, and she literally points in the direction of where I need to find my product, I just think, she's in the wrong business. Our country has challenges right now I get that, a specific reason to help each other when we can, ban together when we can, it's the simple things, simple gestures than can really go a long way in someone's day. If your having a bad day, refer your customer to another employee, that is fine. We get struggles, bad days but she's bossy, grumpy and has a sour look on her face quite often. Maybe pick a back of the store job where you don't deal with customers. I don't like writing bad reviews, but she's been like this for a while. I asked two younger gals at the register if I did anything wrong, the gals said no, it wasn't me. They didn't have to throw her under the bus for me to know she makes their life miserable too. Another older gal who is always at the sewing counter, I believe her name is Carol, is always helpful and goes out of her way. I'm sure it's hard to work as you get older but Carol makes the best of it and always makes my day with her genuine helpfulness. My post is to be helpful, constructive and just stating the facts.

Worst online ordering ever I will never order from them again or shop at this store I ordered me and my kids chrome socks for our photos shoot and they never came

I placed an order April 16. On April 23 I received notification that my order was delivered to my door. I was home and immediately checked. Nope! It wasn't delivered to my house. I checked my camera and nothing was delivered to my house. I immediately called Fed Ex. They took my statement and I was advised that because it was a smart post JoAnns was responsible for a refund. I have repeatedly emailed customer service and tried calling but they are not accepting calls. There has been no response at all. I tried calling my local store to try to get some direction as to how to go forward. They were sorry but they couldn't help me. Email customer service has been my only suggested recourse. Customer service is dropping the ball! I have been a customer for probably 30 years... I'm very disappointed. I know the pandemic has created problems, but acknowledgement to my emails would be nice.

I accidentally pushed submit on a order I pushed to review it and it ordered. I emailed to cancel was told I would need to call so called as soon as they opened which was only a hour later talked to someone was told my order was canceled and then also received a email that it was canceled and the next day I get a email stating that it couldn't be. There was no way that order was started In only a hour when they weren't even open! Then I get a email 2 days later stating I couldn't change items in my order. So disappointed in the customer service I hope this doesn't happen to anyone else

Today I was in Joanne fabric Dubuque. This new store has thrilled me over the old with the very unhappy staff that was there. So. I went to the
Checkout was closed as usual. So I went to the cutting area and the checkout. There were five of us in line. Now there were three workers visiting and the sweet quiet checkout girl. Working the cash register. I don't get it. Why weren't one of them at the other checkout. This store better not cry short of help. The best part was the cash register quit working. I as so disappointed in the Dubuque joannes

I placed an order online and each time i tried to Place Order - it kept saying my billing info was incorrect. I tired 5 times using my same bank card. Each time it said it was incorrect - it was actually debiting/crediting the amount from my Bank account.
Finally I used a different bank card and it was successful.
Instinctively, I checked my WF Bank account, and turns out that Joanns charged my WF card 5 times/refunding 3 of these charges, and then they charged my Cap One account. I am furious because this makes it look like my bank account has been compromised, and looks like there was fraud on my Bank Account.
Joanns - I love your products and yarns etc. BUT you have got to implement a better online ordering system for your customers. Otherwise I am going to not shop there in the future.
Thanks
Furstrated Yarn Shopper in Austin TX

This has to be the worst online delivery service I have ever experienced with online shopping! 🚫dont

I had ordered some things i needed on their website, turns out they charge you shipping each time they ship something. So if you've got 9 items in your cart, not only do you pay shipping at checkout, they also automatically charge you shipping on each item shipped. I had one iron on patch come in and got charged $5.28, are you serious? In total my order was $54.29 including express shipping, then i got charged roughly $45.43 on top of my order total, if you're not willing to pay twice your order, DO NOT ORDER ONLINE THROUGH JOANN. They also emailed me saying some of my items had been cancelled and have yet to get a refund for them. Had i known this i would've went to the store myself and just paid the tax. Not to mention if you want to return items in store from your online order, they only reimburse you the amount for the item, not the shipping. I reached out to their customer service trying to cancel my order and they emailed me back saying they don't have an order through my email address. Horrible horrible horrible. I will be telling everyone i know not to order through them, i'll take my money somewhere else next time. If i could give this place anything below a 1 star, i would.

HORRIBLE CUSTOMER SERVICE! I waited almost an hour and never even got in the store. Get to the door only 2 of us left and said that the store was CLOSED with 7 minutes to go! BLEW MY MIND! I asked for the store manager and I talked to her and pointed out my wait time and that they were wrong to turning me away as on of the last 2 in line after waiting so long. She was rude and just said ""WERE CLOSED!"No apology NOTHING! AND DO NOT ORDER ON LINE AND EXPECT A FAIR DELIVERY TIME! YOU HAVE BEEN WARNED! I HAVE BEEN WAITING OVER 3 WEEKS FOR THE LAST PART OF MY ONLINE DELIVERY! THE FIRST PART OF MY ORDER CAME IN BROKEN PIECES! ALL I CAN SAY IS "NEVER EVER AGAIN!"
L. A. BARGE

We 1st visited Hobby Lobby and couldn't find what we were looking for so we drove further to Joann's fabric and it started looking like we were finding everything that we need it Here in Fort Myers Florida store. After shopping for 1 ½ hours going up-and-down the aisles trying to find everything that we need it and instead of tugging our car around we would leave it Close to the Isle we were in And then When our hands or arms were full we would walk back to the cart and put it in the cart and continue blowing downThe aisle. My car was filled to the top and without asking anyone the manager took my cart and put all my stuff back. We Wound up walking out and not purchasing anything. The killer is it was all for my daughter. She was going to start a new project and now she's disappointed I was not gonna spend another 1 ½ hours searching for the stuff that took me that long to find in the 1st place.

I went to a Joann Fabrics store for the first time in many years this past weekend. The store was very disorderly and very understaffed. In fact, it was so understaffed that while I was there they made an announcement that they were closing at 3. On a Saturday. With the store filled with customers. The fabric cutting station was also closing early, of course. With a line of about ten people waiting to get fabric cut. It was a bad situation. I was luckily able to get some fabric, but not nearly as much as I really wanted. I felt terrible for the employees working there.

So I then went online and placed an order. Tuesday morning I placed an order, figuring I could make the drive to go pick up my finished order later that weekend. Then Friday morning I got an email saying some of the things I ordered were out of stock. When I checked, everything I had ordered was out of stock. They had cancelled my entire online order.

This business is not running well at all anymore. It's a shame because they have good products and they certainly have the clients that want to buy those products. I think they really should just go ahead and close down everything because it is not working anymore.

Joann's had a 25% off coupon (# WK1122-4IDV-LDVF-UG) for both regular and sale priced items. When we tried to apply this coupon to our online purchased item, it would not work. We called Joann's direct but they said the discount did not apply to our selected item. We read all of the "exceptions" for that coupon and nothing stated our item was an exception. Joann's should honor the coupons they post as written.