Joann Fabrics

I don't drive. I have tried to order fleece no sew kits many times, BUT NOTHING IS EVER AVAILABLE! It is a waste of my time and energy so thought finally I'd let you know. Why put up ads that say click to ship and the KIT IS NEVER AVAILABLE ANYWHERE IN THE UNITED STATES? This is so frustrating. I enjoy the kits and seldom get a chance to go to a Joann Store. Even there the selection is poor. Why put up the kits for sale and they ARE NEVER AVAILABLE?

I ordered 6 10x10 picture frames. I got this huge box with no stuffing, padding, bubbles, NOTHING! Who does that? I bet everyone can figure out how well that ended!

Called the Corpus Christi store after I ordered online on Sat. And was told it would be ready on Sunday around 12. But to call and I did. They told us to wait by the front door and they would bring it out. I gave her my name and waited for sometime. There was a polite young blonde bringing packages out and she said she would check. Then out comes a very rude worker who said she didn't have out order and we were supposed to wait for a confirmation. All around were customers who said they didn't have them and they got their orders. She screamed at me and said I did not call so I offered her my phone to see the log but she said I didn't know how busy they were and I was a liar. Standing with receipt in hand, she made no attempt to apologize but ranted about her awful job. I am there (long drive)to listen to this! I have been a customer since the 70's. Do you not teach your employees to treat the customer with the same courtesy you expect to be treated with? I am from a very large family of ladies who sew and craft who will definitely be going elsewhere.

I got empty bubble envelope delivered! Due to lousy packing - envelope was not sealed properly - contents of package got lost during shipment! Order: *******8847

Today is a day of instant gratification. And quite frankly-any company that chooses to disregard this, or not make this a priority in their "marketing Meetings" will surely end up as the proverbial " low man on the totem pole". An order still in the processing mode 6 days after being placed - with zero opportunity to cancel, or speak with a actual representative is like going back to the 1960's. This is a 24-7 online world. Welcome to the 21st Century JoAnns - you have officially lost my business, PS - thanks for taking my 80 plus bucks immediately though! * DO NOT SHOP AND SUPPORT THIS BUSINESS, *

I recently purchased an 8-foot animator skeleton model from Joanns for Halloween, but I regret my decision. Just two weeks after purchasing it, the animated voice started having defects. While I did quickly scan through the return policy before buying, I feel deceived by Joanns' misleading tactics. They prominently display a sentence stating that returns with a receipt will be refunded in the original method of payment, which led me to believe that regardless of how I paid, I would receive a refund accordingly. However, buried in the fine print, it states that orders placed using PayPal will be refunded with a physical gift card. When I asked for an exception, I was met with a cold and unsympathetic 'no.' It's disappointing to see that Joanns prioritizes questionable marketing techniques over customer satisfaction.

To make matters worse, my refund was over $300, and since I rarely shop at Joanns, I'm uncertain about what to do with nearly $400 worth of store credit. This experience has left me extremely dissatisfied, and I strongly advise against supporting this unethical store. They seem to exploit customers who pay through PayPal by giving them store credit instead of refunding their original payment method, all in the name of preserving their profits. I demand proper compensation for the hassle and disappointment caused. I will never return to Joanns, and I cannot recommend this store to anyone.

I had to take a break from shopping in the local Joann Fabrics store because it's so poorly run. Each trip there took over 3 hours. Super long check out lines, super slow at the cutting table, disorganized, messy, nothing in stock even though it shows in stock on line, merchandise hanging in the wrong isles, etc.

Their website is the bane of my existence! I have spent HOURS filling up my cart the past couple months only to have the cart dump out the products, then an hour later, they're back, then some disappear, then they come back, then disappear again before I get a chance to check out. And then when I finally do try to check out...nothing happens. Spinning and looping back to the cart. The app and the website are absolutely infuriating! Over the past couple months I have had success with getting only 2 of the 15 orders to go through. It's like they're stuck in the 70's with their clunky, tired, old, paaainfully slow website that in the end is a total waste of time. Ugh...do you want my money or not?!?! Unbelievable how this company is run. Not surprised to see they plan on shutting down some locations in '23.

I agree with other reviewers. Yes, everything is different with the pandemic, but two orders in a row they cancelled my online order after over a week. They said the items were out of stock, but they're still selling them on the website.

No customer service phone number - really? I can't think of any company that cares about its customers without a phone number. Their "help" line via email is pointless. It took 5 tries to get any answer at all, then it was a "nice" and totally meaningless answer that didn't answer any of my questions.

Their website has a lot of marketing about making masks, but they don't really support it. I'm making masks to give away with other people in my church. YES, it really does matter Joann's that you make good on items you sold to me. For my first order it took me 2 weeks to scrounge around and get what I needed from neighbors. I should have learned! My second order is partially "cancelled" (by Joanns), 1/2 "in process." No answer from their help line about any estimates whatsoever about when the items might be available.

Truly lousy, uncaring service no matter what they may try to tell us.

I ordered some art supplies on Aug 31st, my order was shipped until Sep 5th, today is Sept 11th and the package has been sitting somewhere in Kansas since Sept 6th. There is no estimated delivery date available on the FedEx website.
FIRST AND LAST TIME I BUY FROM THIS STORE.

I wish I had read these reviews before I placed an order. They have the worst customer service I've ever experienced. I ordered fabrics to make masks for hospitals as a donation. I paid for express shipping because I'm on a tight deadline. After I placed my order with express shipping I received a confirmation email saying that my order will be delayed. I was able to get fabric locally by ordering over the phone and picking it up. I emailed customer service within 24 hours asking them to cancel my order since it will be delayed even though I paid for the most expensive and fastest shipping. Virginia from customer service replied saying that she can't cancel the order but I can ship it back to them for a refund. There's no logic behind this. Why waste time on both sides and not cancel the order before it is processed? I've asked her twice to cancel my order but she insists to ship it and make me go to the post office to ship it back to them during a pandemic. This is not a good business. I'm not even sure I'll ever get a refund since so many other customers have not received a refund. Nobody should buy anything from them.

It's shameful that they only allow certain coupons for "buy online and pick up in store" because you will literally never get what you want when you order this way. Apparently their staff can't be bothered to fulfill online orders. One time, it had been almost two days, so I thought I would call and inquire when it might be ready... and no kidding the associate said all of their product is "in the back and it's really hard to get back there to find it." Seriously? I have ordered FOUR separate times, and every single time the order got canceled. I learned my lesson, but God forbid you aren't able to go into the store to pick it out yourself and you have to do curbside, you are better off sending someone on your behalf or have it shipped to you directly if you have time for all of that. The worst of my experience with buy online and pick up in store, was one time I ordered it online, only for it to get canceled instead of fulfilled bc it was "no longer available"... so I went to the store to find something comparable and found my "unavailable" product with plenty in stock. When this is how they choose to do business, they should really offer those great buy online for pickup coupons in-store as a courtesy to their customers who get the shaft when they buy online for pickup because their staff is too busy/lazy/understaffed (or whatever their problem is) to fill an order.

On November 20,2023 I placed an online order for 3 items and a hold was put on my credit card for the amount of the order. According to their website the order should be delivered in 6-10 business days after the order is placed. As of November 28, the package had not shipped so I contacted them using their website contact form which said I would hear back within 48 hours as of today Dec. 2,2023 I have heard nothing! But on November 30 they sent an email saying my package had been shipped which was a lie the only thing they did was create a USPS label and charge my credit card for the items. As of today, USPS is still waiting for my order to be received and I am still waiting to ship a package that the items are needed for! I guess since Hancock Fabric's went out of business JOANN's think they are the only big company left so they can jerk customers around! Wonder how long before they learn to stay in business you have to keep the customer satisfied and are having a going out of business sale!

I tried to order yarn online, but the system would not accept my address. I called the help number and a nice person assisted me with placing an order. He verified that everything was in-stock and updated my account information, including deleting an old address and updating to my current address.
Then after a few days I received an order that only a part of the order was instock. Then I received an email saying they'd be delivering it in two parts. Then I received an email saying part 1 of my order was delivered to an old address in another town.
Then I called the help line and they told me my issue was accelerated to shipping who would email me in 3-5 days. After ending the call and checking online, I realized that the second half of my order was in KS, while I'm in OR, so I called back so they could contact Fedex and correct the address immediately. They told me that they could not do that, that an investigation has been started into my order and could not explain why they would not contact the shipper proactively re part 2. Until I asked where they are located and she said Panama which is why she cannot contact Fedex.
I previously ordered online for store pick-up, and received an alert my order was ready but, it was not ready until I came to the store and the clerk went back to cut the fabric.
Bad service through the online system.

I placed an order for several yards of fabric on May 6,2020. This particular fabric was not available for in store pickup. The website shows to expect some delays in shipping, but also says the order should arrive in 7-10 business days. I received a shipping notification on May 8. Not bad; however, it is now May 30 and the fabric still has not been provided to the shipper. Tracking information merely shows that the shipping label was created. I have reached out to JoAnns 6 times now on both email addresses, tried calling their customer service line which rings to an automated message, and then disconnects, have provided screenshots of my order page and the shipper's tracking page. Have I received a single response? No. Not a peep. They had no problem charging me for the fabric, but I obviously haven't received it, and I've also not received a cancelation notice or a refund. Customers clearly are not a priority, and if they keep this up I don't know how they are going to stay in business.