Joann Fabrics

After trying to shop online and being frozen out many many times on my computer, iPad, and phone over the course of 2 days, I was finally checking out. Right before my eyes the prices changed because sale was ending at midnight. I texted and then even called, patiently explaining the problems and wanting to place order as long as Joann's could honor the sale prices. I was told sorry but there was nothing they could do! Nothing. I asked to speak to a supervisor. Since the supervisor was in a meeting, I was promised that I'd get a call back by the end of the day. I never received a call back despite the promise. I called back and waited on hold another 30 minutes. After much delay, I spoke with a supervisor who said that although he was sorry, nothing could be done warp reinstate the sale prices.
What a waste of time to trust Joann with any orders. With all of the time and effort I spent trying to place an order, the result is frustration and disappointment because there Joann's could care less about my order. Instead of Customer Service, I'd call it Customer Disservice. Never again will I shop at Joann's.

In January, I went to JoAnn Fabrics in Fort Myers, FL to get 4 maps framed. The man that helped me that day was very nice. I was told my order would be ready by Feb. 5th. Well, it is now March 15th and no word on my order! I have called and called and called. Usually, their line is busy and you cannot even get through. When I finally do get through, I am told they will have the framing lady call me back concerning my order. That never happens! STAY AWAY FROM THIS STORE! THEIR CUSTOMER SERVICE IS THE WORST I HAVE EVER ENCOUNTERED AND THEY JUST DON'T CARE!

I ordered the Chicago Cubs Cotton Fabric Glitter, however I did NOT receive it. I received an email SEVERAL DAYS after placing my order stating it was no longer in stock. I understand businesses taking a bit longer to package & ship items right now due to Covid-19. But I feel like a lot of businesses are using this as a/an reason/excuse to delay shipments to customers and therefore this item was no longer in stock when it FINALLY came time to ship. If it was in stock when I placed my order, it should have been "reserved" for me, so to speak. This is very deceptive when ordering from JoAnn's.

I placed a big order for four times, and each time they cancel my order without any explanation. I contacted customer support numerous times and all they can tell me it is cancelled by their "asset protection" department. Contacting that department is impossible, you can leave a voice mail message and you may get an e-mail back without any useful information, nor a reconfirmation of the order.
They say they have updated my information and should order again (but my coupon I used was only valid for one order), but the next order gets cancelled again.
I placed the same order again, but in my mothers name with her contact details and again, the order got cancelled.
I had a good deal with some items on sale and an additional coupon, so I'm pretty sure JoAnn's "asset protection" just means protecting their own assets so they can make enough money on the items they sell. They are a fraud with fake promises and I urge everyone to never ever buy anything with them again. I used to be a big fan of them, bought a lot of stuff over the years, but now I am very very disappointed about their attitude. They don't even try to find a solution.

THINK TWICE BEFORE ORDERING ON LINE: I ordered material that was not available in store on Aug 31,2022. After waiting for 10 days, I contacted JoAnn's and received a reply that my order was being processed.
Another week went by with no email that my order had been sent. I emailed again and received another email stating the order was being looked into. I check online to see where my order was and it had been canceled. I reordered and received an email it had been processed and shipped. But when I go to the website and access my account my order is still in the process/received status. So what is it, in the process
Stage or shipped... Unbelievable
Think twice before ordering online from JoAnn's

I order during a 50% fabric sell. The entire amount was deducted from my account at that time. When "part of my order " was shipped more money was deducted from my bank account. When the other part of my order was shipped the remaining balance was deducted. So instead of $105.28 being deducted $210.56 has been. I was told that Joann "puts a hold on your account and charges double to make sure you have the money in your account ". No where did I read that this is done or I would have never ordered from them online. I was told it takes 7 business days for the money to be "dropped back in my account ". It's very frustrating when you do not budget for double the amount to be deductible and you end up having other things bounce because of it and end up paying over draft fees. It may not be a lot of money to some but for those of us who can't spend a lot of money on fabrics and take advantage of a 50% off sale it is a lot of money. Technically I have actually ended up spending more than the double amount when my overdose fees are also included.

I ordered on 11/29 several yards of fabric to make blankets for Christmas gifts. I received it all except one. It just showed processing when I checked my order status. After receiving all of the other fabrics, and seeing that this one was still processing, I emailed their customer service (there is no phone number listed on their website). I received no response. Several days later, I emailed again. Again, no response. I was getting worried because if the fabric isnt going to arrive in time for Christmas, I needed to find another gift for that person. I googled it and found a phone number and called them. I spoke with a man who said that he would have to escalate the issue to another dept and that they would get back to me in 3 days. I explained that i needed to know if this was going to come or not and could he just tell me that much? No, he couldnt. So I waited the 3 days. Still didnt hear from anyone. FINALLY, I received an email stating my item had shipped. Never did get any contact from anyone to explain to me what was going on. Nothing. TERRIBLE customer service. You should be ashamed, Joann Fabrics!

I am only giving them one star because 0 stars is not an option. I ordered fabric online for masks to pick up in store, no communications only an email that you need to wait. On 4/14 an received email to p/u my order, instructions said to call the number provided but no one picks up the phone. Found an employee who said the store was closing early and to come back tomorrow. Came back the next day and again no one answered phone. Stood outside for 15 mins. Gave my order number to an employee who did nothing. Found another employee, told to wait but you don't know how long. Two people behind me received orders so I asked about mine which seems to be a crime according to the employee who warned me not to make her mad by asking because she was busy. So I asked if I just needed to wait out here maybe all day and I might not receive my order. Like the day before. I was told just to wait. I asked to cancel my order; employee told me no but agreed to cancel it when I became upset with my situation. What a circus of disorganization and unprofessionalism. If they cant handle the orders they have, why take more. Ordered from G Street instead, they called the next day and were very friendly and professional. Sent my order for free. Why would I buy from Joann's when there is a professional option.

18 May Checked local JoAnn store for a box I found on their website. They had a smaller one that would not fit what I needed to put in it.

19 May Ordered the larger box online, because its dimensions would fit what I need to put in it.

19 May received a email saying my order had been fulfilled, and I could come in and collect it. (Raised a red flag, because the store was out of the size I ordered.)

26 May went to local store to collect it. Could immediately see it was the wrong/smaller box. I rejected it and asked for refund. The clerk said okay, and pressed buttons on the cash register, but did not give me anything. I thought this meant it had been put back onto my credit card.

28 May Credit card showed no sign of a refund, so I sent a message via the JoAnn website requesting the refund. Provided the order number, but they blew it off.

3 Jun Sent a 2nd message via the JoAnn website requesting a refund, but this was also blown off.

9 Jun Went in person to request a refund. A senior clerk was summoned, and she told me I could not get a refund. Before leaving I was curious to see whether their inventory had ever gotten the larger boxes, and I saw they had not. For some reason the senior clerk came after me and said she could try to press more buttons in a back office, and then more buttons at a cash register. I was amazed when, after all my trouble, she insisted on refunding me 11 cents short of what I paid. She continually argued with me, taking the stance that I was an idiot who forgot what size box I wanted and ordered, and too stupid to remember the amount I paid.

Beware - if you order online you can't cancel the order and if you pay with PayPal even though it's your checking account they will only issue store credit you cannot get a refund.

On April 15, I ordered an article from Joann's, which was stated to be in stock. I followed on the website and there was no shipping information available a week later. I wrote on April 23 to customer service - that individual could not figure out my order. On April 25 I received this message: "It appears this delay was due to this order processing over to a warehouse that no longer fills orders for us as of last month. Due to this the order had to be cancelled, I apologize for the trouble! If you would like to reorder this item please respond to this email once the new order has shipped (please include the new order number) and I will assure you obtain the same sales pricing (with any coupons that were applied) as well as free shipping by processing a refund for these costs. Or, you can contact our Customer Care Department directly at *******120. We would be more than happy to honor the original sale price and waive the shipping. I would suugest waiting until Monday to place the new order, I have reported the issue and I want to be sure this is resolved so the same thing does not happen." Needless to say, I did not order again. Without my followup, they never would have been forthcoming about this order.

After spending hundreds of hours on a huge counted cross stitch project during the pandemic, I took my piece to Joann Fabrics in Overland Park, KS for framing. It's been my go-to fabric and framing place for years. I had their app on my phone, so I had looked up and found a coupon for a sizeable discount on framing. I had to use their "store finder" function and specify a store before I could get the ad. With traffic, it took me almost 40 minutes to get there. I arrived to find a sign on their framing counter saying that custom framing was temporarily unavailable. Thinking that perhaps the person who works in that department was out today or had different hours, I went and stood in line at the checkout counter to find out what the deal was. The person there explained that they had closed the framing department due to Covid, and at this point they're not sure if or when it will reopen. It sure would have been nice to know that before driving all that way, especially since I had pulled up a store-specific ad to find the coupon. As I told the woman I spoke to, I won't be back, and I have deleted their app from my phone.

I tried to use a 70% OFF YOUR ENTIRE CUSTOM FRAMING ORDER coupon at the Olympia. WA store today just to discover that the 70% off only applied if I bought a picture frame. I didn't need a picture frame and the coupon never said that you needed to purchase a frame. Then I was required to pay a "deposit" which was the entire amount of my custom framing order. Their "deposit policy" wasn't stated in their email either. Naturally I complained, only to be told that I was the first person who had ever an issue with either one of these things. I find that really hard to believe!

I placed an order on 12/6/23 and it was cancelled on 12/23/23. This is unacceptable, these were Christmas gifts. I tried calling the customer support and was informed via an automated message that I needed to email customer support at Joann.com. I emailed customer support and never received a response. On 12/23/23 I received an email that my entire order was cancelled. Following is their response to why my order was cancelled: "I sincerely apologize for the inconvenience caused by the cancellation of your entire order. The cancellation was due to an automated sourcing issue in our system, which regrettably is beyond our ability to resolve or control. To fulfill the original order, the items needed to be sourced from multiple shipping locations. However, our system automatically cancels orders once they reach a certain number of sourcing locations. Please understand that this process is fully automated and cannot be halted." What kind of antiquated ordering system do they have? Do NOT place an online order at joann.com!

A week ago today I went to the Joann website to order a sewing machine to make masks for myself and for friends. The Portland Maine Store Said the model sewing machine that I wanted was in stock and that I could pick it up at the store. I also ordered some extra needles which were also in stock at the store. I assumed that I could pick all of the items up in a reasonable amount of time. But I could not. Earlier this week I contacted the store and told them I wanted to cancel the order and get a credit for the amount that they debited to my credit card. I was told that the only way to return the order was to wait until I got it and then return it to the store. But the store was closed so there was no way to do that. Yesterday the order arrived at the address associated with my credit card although I had indicated I wanted to pick the order up at the store. It had shipped from the state of Ohio and not from the local store. The return policy indicated that it was very easy to return a product just by taking it to the local store. There's no way to do that because the local store is closed. Yesterday I shipped the complete order back to the local store from my UPS store. The charge for the shipping was about $27. And Joanne fabrics is going to charge me another $7.95 for returning the order. I'm not sure how they will ever open their doors again if that's how they run their business. I don't know how long it will be before I get a credit or if I will get a credit at all.

I ordered 8 yrs online. Twice! Both orders got cancelled due to the idiots not being able to find the fabric! I was CHARGED for this on my credit card, I Cannot get my money back from Joann's. I can't get Joann's to return a email. I held for customer service over and hour. Then was hung up on! When I finally got someone on the line I was told it was not their problem! I had to contact my bank! DO NOT BUY FROM THIS COMPANY! I AM HAVING TO DISPUTE THE LARGE CHARGE WITH MY BANK!

Ordered 11/25. Noticed by December 13 still processing. They couldn't give me any idea when it would be shipped. I bought Christmas decorations, gifts, and party supplies. Nothing I could use after Christmas. Refuse to cancel. They said they don't have the ability to cancel. Really? I
N today's technological world, a business like JoAnnes doesn't have the know how to cancel an order. Now that is sad. They said I'd have to wait and return everything if it ever came. Tried to tell me I didn't read the line about 5 to 10 business days. I said yes it's been that and you haven't shipped. Finally received partial items a few days before Christmas. And lo and behold some items out of stock. Will never do business with them again. We realize everyone busy during Christmas. Seriously that was their excuse. It's Christmas and they are busy. If you cannot handle the business, don't rip your customers off. You took people's money knowing you couldn't deliver the products on time and also knowing most people won't return. This really seemed like a scam to me. You should be ashamed.

I placed an online order on September 1,2020. I received a confirmation of my order with a not that says expect longer wait times due to COVID. This is understandable. But... after waiting almost one month I sent an email asking when I could expect my order. The response was "There was a technical error and your order did not go thru. I did not receive ANY message like that and I don't believe it to be true. This happened once before and I believe only because they were out of the product then and are out of it now. They have terrible, rude customer service. They have NO intention of fixing the problem, did nothing to correct it. If you have another source for what you need, I suggest you buy elsewhere. I have been a life long customer and I buy elsewhere no when possible. They advertise fabric as being available when it is not. There are hundreds of complaints about this online if you do your research. So it seems like there is a new ordering system trying to fix the problem, but it is worse than the old one. Don't waste your time!

"I placed an order online on December 9. Something last minute to throw together for a gift and a small item I was out of. Two days later I started getting the emails telling me the order was delayed. No estimated date of delivery, just - late. Now I know there is not going to be enough time to make up the gift, so I want to cancel the order. That's when the fun began. No 800 number. Only a local Ohio number. Which I called. And heard a recording, saying they were very busy and no longer answering their phones. I have to either text or email them. Sent texts. Sent emails. NO RESPONSE. EVER. Finally, went to BBB and discovered hundreds of other people with the same problem. Once the BBB got involved, I did get a response. I asked for a refund - Joann's "shipped" the item. Now I will have to go through the whole return rigamarole. IF the order ever comes. Today the order arrived, banged up and dirty, and totally useless. Maybe the brick and mortar stores are doing ok, but BEWARE ordering anything from them online. Just, NO. Don't do it!"