Joann Fabrics

After buying more than $100 in art supplies for my daughter's Xmas present first week of December, I got an email 3 weeks later from Joann.com that they could not fill half my order. I had to find the products elsewhere and have them shipped fast, thank you Amazon. My art supplies from Amazon came two days before Xmas while the other half of my products from Joann's didn't come till the 29th of December with no contact from them that I wouldn't be getting my package by Xmas as it should have been. My complaint to them on their website contact form was not valid enough to receive till a week later with absolutely no help offered. The best part was yet to come when I discovered that #1 I can't return the products to the store and #2 they do not provide return shipping labels and #3 if I want to return the products I have to fork over $10+ to have it shipped to them and they recommend I also get delivery confirmation to ensure that I get my money back. What a joke of a return policy, this is 2016, right? I had no idea because I have shopped in their stores before. Never again, I'll be going to Michael's.

NEGATIVE STARS. If your prefer doesn't go through a pending charge will apply to your card.
It will tell you to review your information and try again EVERYTIME you do it will add a pending charge even if your order doesn't go through. NEVER AND I MEAN EVER give Joann.com your financial information!

I ordered two items from Joann.com during a sale. A bag of glass pellets and a larger bag of plastic pellets. I was sent the smaller one of my items crammed into a small box with a order summary stating that it contained both items. There is no way the larger bag could even fit in this box.

I waited 3 days as their website tells you to. In fact, I gave it over a week. Missing my deadline for finishing the item I needed the pellets for. I started searching the site for help info and to attempt to track my order. The site tells me there is no order attached to my account, and the order number is wrong.

I called customer service today and they said my order number is incorrect as well. It's the number on my order summary that came with one of the items.

Their solution? After over an hour on the phone, I was "promised" a refund and asked to give my debt card numbers again to pay a portion of the price of the item I ALREADY PAID FOR so they could ship it to me with in 6-14 days! They were soooo generous to offer free shipping, but clearly not rush shipping.

Now I wait for emails and confirmations and see if my item shows up this month.

I am never ever ever shopping on their website ever again.

As a side note: The two people I spoke to were very courteous and friendly, but the hold music is 10X louder than their voices, and when you're speaking to them all you can hear is the roar of other people on the phone in the background. It's VERY hard to hear and understand them. Just a very frustrating and unpleasant experience.

I found fabric in their last chance file, 4 items, that were 4.99. When I went to order them, the price jumped to 8.99 a yard. I contacted them, told the what I had found. Their reply was oh, that was a mistake, it shouldn't have been there. I replied that I felt they should have sold me at the lower price (it certainly wasn't my error). Their reply was they would send the feedback on. A couple days later, I again was in last chance items - and found 10 more items with the same issue! I wrote them again, listing the item numbers, and telling them how disappointed I was to find this. Their reply was a standard one, we apologize and will send the information on. Two days later, on my news feed, here was the same items, at the lower price in an ad! I again wrote, this time including a screenshot, in case they thought I was making it up. Again, a standard answer and they would send the information on. I told them my decision was to discontinue ordering from them online. I would either drive the hour to the closest store or I would shop at another online retailer. Just terrible customer service. How many people ordered without noticing the price jump? In the brick and mortar stores, they could be reported to the government - and they would definitely give me the lower price as it was their fault. Many stores have that written guarantee, but apparently online doesn't have a regulations like that, nor does Joann feel the need to guarantee their pricing is correct. I didn't purchase any of these items, thankfully.

I ordered online January 14th 2023. The total came to $36.38. My statement continue to indicate pending. I noticed after part of my product was shipped another fee occurred for $24.60. After the second part of my product was shipped another fee occurred for $11.68. After I reached out to them several times I was told it would take seven business days for me to get my money back and that is their process. To put a hold on the total amount and then charge your card again individually as they are shipped. MeanwhileI explained to them that I was charged twice for the same items. I was informed that that is their process to hold the amount and then charge my card again for an additional amount. I explained to them why would I want to pay double for the same product. They told me that I was not charged double. But they're holding my money and then charging me again. Maybe I'm missing something but that sounds like double to me. This is the craziest accounts receivable and refunding that I've ever heard of. Meanwhile I'm still waiting for my refund. Their customer service rep is very rude and kept saying it will take 7 days. It did not take them seven days to take my money out of my account

Anita, who works at the Prescott, Az. Outlet is a 10 star employee! I have never had such a caring and considerate experience with an employee. She works at the fabric cutting counter and I found a perfect fabric for my curtain project. The problem was that there was not enough fabric for me to complete my curtains. She cared sooo much and preceded to call over 10 Joann stores to try and get me more of this fabric. I waited while she did this and during this time she helped at least 10 other customers, cut their fabric and cared for every one of them and their needs and nobody waited at all while she assisted me in finding the store that had the fabric which I needed. Her multitasking skills are incredible! I owned a floral shop for 30 years and my husband was the president of 3 hospitals before we retired, recognizing such a special employee we wanted to let you know! Anita is a true gem! Oh and she found enough of the fabric that I needed at another store for me and notified me that it came in today. I so appreciate her and wanted to let you know! Suzanne and Gary Fammartino, *******212

Their whole online operation is a mess. My last order (one item) arrived after 2 weeks. I emailed customer service after the 1st week asking them to cancel my order since it was still processing and didn't get a response until 5 days later!

By that time the order had already shipped and their response was that they couldn't cancel orders once placed, and that my only solution was to reject the package or return the item at the store. No apologies for the delay whatsoever and I don't recall seeing anything about orders taking so long to ship while checking out.

Once it arrived (it was a cardstock pad), it was in a plastic envelope without any indication to not bent. So the mail delivery person stuffed it inside the tiny building mailbox and the cardstock arrived bent.

I had already placed an order before where items shipped/were billed separately and after a week of placing my order I was emailed about one item being out of stock... and they just realized it after a whole week?!

I don't think I'll ever order from joann online again. I like the physical stores, and it's hard to pass the good offers they have online. I suggest you only buy online only if you don't care 1) how long items will arrive 2) if they ever do and don't get canceled 3) bent or in bad condition

The only good thing was that they included a coupon for $20 credit for shutterfly, but honestly I could do without that.

I waiting a whole hour for someone to come to let me in so I can work and no one showed up and mangers are rude as $#*! to us workers for no reason don't work here ever.

I tried to place a very simple order online, but got a message that my order couldnt be processed and I needed to call customer service. I called on a Sunday, but they have no customer service on Sunday. I called on Monday, after having to speak with 2 people for 25 minutes, my one item order was finally placed. Nine days later, I check on my order online. My order number and email address dont match, so I have to call again. Im now 45 minutes on the call, they had my email address incorrect, are unable to tell me the status of the order, said it is unusual that is taking this long, said there might be an error, they can reach out and nudge the vendor, but it will likely be cancelled due to error. When asked about what kind of error, they said a computer kitch... WHAT?!? After speaking with my third representative, and her telling me she'd look into it, but wasn't sure when she'd get back to me, I cancelled the order. She said she can't guarantee that she cancel it. Crazy. I've been waiting 9 days, nobody can tell me anything about the order, and they are not sure if they can cancel it. Time to step out of your standardized responses and procedures and make it right for your clients Joann. Won't shop in store or online. Very backwards approach. Catch up to the 20th century.

I have no idea why this store is still open in Naperville, IL. I have yet to have a positive experience at this particular store in the past 10-years (and that's a long time to have crappy service). I only go in there when I 'really' need something and can't find it elsewhere. The associates are never around to help customers, the cashiers and fabric cutters are rude and disrespectful to customers. During a recent visit, I asked an associate if she could help me reach a product on a high shelf and one of the women behind the cutting counter told the associate NOT to help me and then instructed me to go stand in a fabric cutting line of about 15 people in order to have someone get something off a high shelf for me. Absolutely ridiculous. Another customer offered to help me and the two of us were able to push the product off the shelf and down into my arms. On another occasion, I purchased a sewing machine that wasn't working properly.
I returned it less than 24-hours later for a refund and even though the store has a policy of giving a refund for returns, the manager refused to take it back and opted to disassemble the machine to try to repair it. This place should be CLOSED.

As an interior designer I'm in search for fabrics every week. I've been going to Joann's for many, many years. It use to be such a joy to go in and see the selection of wonderful fabrics, with the many textures and colors. Truly great EYE candy! Over the years I've seen many changes in the stores and according to the employee's the management. NONE of it for the better! The fabrics mimic the feeling of the over all stores DISMAL! The employees seem so unhappy, uncaring and really quite rude at times. The stores look, empty and uncared for. The home fabric selection has gone from amazing to barley existing, and now doesn't even carry samples for selections. BUT... best of all is now for them to give you a 2x2 sample of the fabrics that they have in store you have to pay for it! I think that will be the last straw for me giving them business. Joann's I think someone needs to step up and figure what's wrong with the way your being operated before your one of the unfortunate business that have shuttered there doors! WAKEUP