JustFlowers

Ordered 80 dollar flowers for Mother's Day on Saturday morning, said same day delivery. Did not get it Saturday, Sunday, Monday, Tuesday, or now Wednesday. Didn't receive any confirmation number for two days. When I finally did on Monday, they said they would deliver it the following day. They did that twice. Until today we received a cancellation of the flowers altogether from them. Completely ruined mother's day for my mother. Now I have to find something else to give her almost a week after our initial order. So disappointed in this service. Do NOT give them your money. If they can't handle flower delivery services for a big holiday like Mothers Day, they do not deserve your service any other time.

I ordered flowers for my 89 yr old Mother in law for Mother's Day that were suppose to be delivered on Saturday. It is the Tuesday after Mother's day, still no flowers and unable to contact Just Flowers. Cannot get anyone on the phone, I have been trying since Sunday. Was convinced it was a scam website so I contacted my bank to report. Got an apology text form "someone" but no credit. Save your money and a headache, do not order from this company.

Ordered flowers for Mother's Day. Money immediately taken out of my account. Mother's Day was on Sunday, now it's Wednesday and I have yet another email saying my flowers would be delivered tomorrow.

I do not think there is anyone at customer service. I have called many times and noticed the same pattern: greeting, choose your option, Nora Jones song, ringing, lady saying they are on another call and offering options, then hang up. The same length of time every time; I have timed this while waiting numerous times. No one is going to answer.

Very disappointed. Mother's Day is over and I can't reach anyone at Just Flowers. My mom kept expecting her flowers and saw numerous delivery trucks pass by her independent living apartments, but no flowers came for her.:(

I've noticed the same auto-generated response on this site from Just Flowers saying "We want to help... order no... etc." I wonder if they will respond to me this way since I can't get through over the phone.

I ordered flowers for Mother's Day, that were guaranteed for delivery that day, but then they got delayed for whatever reason. It's now been 8 days and they still haven't gotten to their destination. Customer service has been zero help, and unwilling to reimburse me for my, now pointless, purchase. Honestly I can't wait for this whole experience to be over so I never have to deal with them again. I'm pretty sure that as a flower delivery company you're main job is to deliver flowers on time. So not worth it, and I will be telling everyone I know exactly that.

Please do not order from this company if u care at all about the person u are trying to send flowers to! They will NEVER receive them & u will still be charged! What a disaster. As with any floral arrangement... time is of the essence & when the day of delivery came & went (& no flowers arrived) I was furious! Got the run around & had to call my credit card company to cancel payment because JustFlowers refused to issue my refund! Two weeks has passed & these idiots are STILL calling me saying they are trying to locate my flowers? Really? Like wth?

If i could give them 0 stars i would. I placed 2 orders that cost over $200. They were supposed to be delivered 4/8/21 as I wanted them delivered before Mother's Day. They were not delivered and for 4 days I have received text messages and emails stating they would be delivered the next day, without an explanation as to why they are not being delivered. I've called and left multiple messages to return my call but never receive a call. I've tried calling to speak with someone but I just get sent to an automated message saying someone will get back with me. We are now well past Mother's day. This is completely unacceptable! I have never dealt with such an incompetent company in all of my life!

I ordered Mothers Day flowers for a friend on Saturday evening. I received an email yesterday (the day of delivery) at 3:15 pm stating "we are truly sorry your Mothers Day order was not able to be delivered. We will deliver your order on the next available day with a note of apology." Received the very same email today. I tried calling for 2 straight hours today, only to be put on hold then being forwarded to a generic message telling me to leave a message. This is by far the worst customer service I have ever seen. Totally a rip off, I just want to be refunded at this point but NO ONE can seem to get a hold of a real person (only vague emails and phone messages). I'm really wondering if this company actually exists!

I'm livid.

I ordered for my sister's first Mother's Day and scheduled delivery for Sunday. I received a text on Saturday alerting me to a late delivery, but still Sunday. But no flowers arrived Sunday... and I didn't receive any further updates (text or email). By Monday afternoon (now very late) I still had no updates and my brother-in-law confirmed no flowers have arrived. So... using JustFlowers.com outdated website, I checked my order status.

Anticipated delivery is now TUESDAY... three full days after the original delivery date and far too late for Mother's Day. I'm so upset. Will never use this service again and wanted to share my experience as a warning. Though I've tried calling multiple times, I've not yet connected with a live person. Ridiculous. What terrible service...

Ordered flowers that were never sent. We called several times and the only excuse we would get is "we are sorry but we are waiting on the florist to call us back". I contacted every florist within a 30 mile radius and none of them had our name or address in their system. Total lie by the company. They said they cannot refund our money until they hear from the florist. They also told us that someone tried to deliver the flowers but the cameras outside my house never showed anyone coming to bring flowers. Total LIE! Stay away, its a scam!

Flowers Not Delivered - I ordered an arrangement for the funeral of a friend's aunt to be delivered on Memorial Day prior to her viewing. Justflowers.com claims their florist delivered but the family found no evidence of the arrangement. Just flowers refuses to issue a refund. I've spoken with them several times, they've spoken to my friend who personally carried and catalogues flowers received. Apparently, our word is not good enough. They refuse to issue a refund (other than a $15 credit on a future order)... as if I would ever request anything from them again. Beware!

Site stated flowers would be delivered on Mother's Day but did not arrive until almost a week after Mother's Day! Tried to call and email to cancel but no help! After several attempts to call to cancel finally reached someone after being put on hold for 1.5 hours. Representative was rude and no refund was issued even though promised delivery date was not fulfilled. So many other great flower delivery sites. Do not use justflowers! They know people are desperate to send flowers last minute and pretend to fulfill the promise of getting flowers delivered when you want to lure you in.

Won't every deal with this company again. They did not deliver my daughter's flowers on Mother's Day - opting to send them the following Monday. Adults can deal, but she feels like SHE let down her mom when it was JustFlowers.

I ordered flowers and chocolates for my daughter and she received the flowers but no chocolates. I called Franco at just flowers and he said they would have to wait until the driver shows up an hour later. I left my contact info and never received a call back from anyone. I wonder how many other people have been ripped off and didn't notice. I will never use their service again. They are a middle man in the operation and you will never receive the name of the actual flower shop that ripped you off. Their message on the phone says that you can order online safely and secure. That's not true.

If I could give them a zero rating I would. I ordered flowers for a special birthday and two days later still never arrived! It was excuse after excuse. First delivery car broke down and then second believe it or not they were to busy to deliver everything! When you call you can never speak to a supervisor no matter what time of day it is. No one on the phone has the power to do anything about an issue but they can sure take your money! Told a supervisor would call back and they never do! I would NEVER do business with this company ever again!